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Verified
5/5

2006-12-27

"AWESOME!!! Everything was received right away. The one item that was on backorder was received sooner than expected. My son is thrilled with the processor... I'm thrilled with the prices and service. Thank you so very much."

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Verified
5/5

2006-12-06

"I cannot recall a more seamless web buying experience. Other companies should take lessons from Zzounds' excellent customer service. Prompt order and shipping emails, and it arrived ground in two days from NJ to Ky."

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Verified
5/5

2006-11-20

"Microphone received okay in working condition. Ordering process was easy and worked the first time. Delivery was good and packaging was good. Overall a good and successful shopping experience."

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Verified
5/5

2006-11-16

"THE PURCHASE THAT I MADE WAS VERY EASY,FAST CHECK OUT, AND AND LOCATING ITEMS WAS A BREEZE.KEEP UP THE GOOD WORK.

THANK YOU
HARRY LILES
"

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Verified
5/5

2006-10-26

"Excellent prices, fast & free shipping! Their awesome price matching policy guarantees that you get the best price possible! This is the best place to shop for all of your music gear, and I highly recommend them!
"

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KCK
Verified
5/5

2006-09-01

"Instant ship, tracking number within 24 hrs of order, product as promised, no hassles. Can't ask for anything more."

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Verified
4/5

2006-08-28

"They had the bench I wanted at a reasonable price with low shipping."

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Ability to determine if a product was in-stock real time
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Verified
5/5

2006-07-21

""

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Web site being easy to use
Speed of web site
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Overall quality of the company
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Resolving problems
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall customer service
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Verified
5/5

2006-07-09

"Very good and smooth transaction. It is the great and least price on the internet."

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Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges

Verified
5/5

2006-06-27

"Excellent transaction. zZounds was totally awesome in their ability to live up to the fact they beat the competitions prices. Package was received in excellent condition and within a few days of placing the order. I would definitely do business with zZounds again, and would recommend them to any of my friends looking for musical equipment. Thanks zZounds."

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Overall quality of the company
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy

Verified
5/5

2006-06-13

"Great prices and fast free shipping. What more could you ask for? Their customer service is also top-notch."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-06-03

"They had what I wanted, and got it to me in the time that they said they would."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is consumer focused
N/A
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Verified
5/5

2006-05-09

"In stock, fast delivery. Item was on clearance and I thought I would try it for our church. Works well"

Detailed Review Benchmark + -
Pricing of products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
5/5

2006-04-24

"Really good service, fast, as an internet bussines should be."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
5/5

2006-03-21

"Very fast shipping and an excellent item. I was very pleased with the customer service and website layout. Will do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use