"Excellent experience dealing with these people. Ordered a guitar amp over internet. Ordered at 2:30 PM and it still went out that same day. No special shipping. Received it the very next day. Was expertly packaged. I received it sooner than expected and in excellent condition. Tracking info on site was up to date and accurate. No tax or shipping charges and price was equal to any other prices found. Will definitely deal with them again."

"Items ordered were absolutely the best price available, no question. Items were well packed and quickly shipped. With deals like this, I can't afford NOT to shop there."

"This is not my first, and is not my last shopping with those guys. I'm buying from these guys for 3 years now, and they NEVER failed me. They deliver on time like time machine. I love them. Thanks guys!"

"zZounds has more than fulfilled my expectations. Their on-line product search system is easy to use and filled with useful information. Their call-desk personnel are knowledgeable and very helpful. Their delivery is dependable, fast and trackable. I have made over twenty purchases with them over the past two months and I highly recommend them. They carry the best products at the best prices and their service is top-notch."

"I ordered a Chauvet Colorsplash LED light and it came quickly. I tested it and some green LED's would not light. I called to get a another identical light and to my surprise they said they would send a new unit out and send a prepaid waybill lable too. I was very surprised they would do this. I received both and sent back the defective led light. I think they did charge my credit card for the second unit until the get the first one back but that is fair. I expect to get the second billing removed when they receive the first light back. Overall I am very satisfied with how they treated me and will buy from them again. I am looking at a future purchase and several companies have the same price. ZZounds just gave me the tiebreaker to my future purchases by the way they handled this purchase. Even if they charge a little more I will buy from them over other internet companies having the same product."

"I ordered a Ebony Epiphone Dot Electric Guitar from this site. I often see making an expensive purchase like this over the internet as a last resort, but I couldn't find this particular model anywhere (Sunburst, and Cherry is widely available but Natural and Ebony finish are almost nowhere anymore).

ZZounds, was one of the first results I found when searching for the guitar, and of the few that appeared to have them in stock. It appeared as a legitimate site, so I decided to purchase it from them. They claimed they had a NEW one in stock, and I even called up their customer service to assure this was true I made the purchase and 4 days later, it was delivered rather promptly.

This is when things really got interesting. First of all, the box for the guitar was delivered already opened. I take out the guitar and noticed that many of the normal factory packaging equipment and stickers (including the stickers for the box itself) were missing. I look at the serial number/warranty labels and noticed the guitar was manufactured around 10/07. I look closely around the guitar and noticed that directly beneath the headstock, were two cracks on both sides of the neck with the wood even chipping off. I was clearly given a refurbished guitar (and poorly refurbished at that), that was previously damaged at the neck.

I call up the company and was promised an exchange for a new guitar as promised, and a return label for the damaged one. I received the new shipment the very next day (they're fast, I'll give them that), but sure enough not only was the box once again already opened, but this "new" guitar was manufactured even earlier than the old one, around 02/07, almost an entire year ago! I look closely at the neck under a light, and I didn't have to squint to see yet another set of cracks under the headstock, far less visible than before, but clear as day once I took it under a light, I could even feel the cracks upon further observation. I was once again sent another refurbished guitar.

I called back up the company and am now awaiting two return labels. I still have both guitars, now back in the original boxes with everything they came with, sitting in my room, and will send them back immediately once I get the labels. The company claims that I will not be refunded my money until they receive back both guitars, nice of them to do that. I now have to way within 7 business days for both labels, than I have to wait another week or two for the guitars to be returned back to them.

This site has had mostly positive feedback and I don't know how after this experience. Maybe most of the customers they've had don't know better, as I'm pretty sure I wouldn't have been able to point out the cracks, if I didn't know as much as I do about guitars. I'm convinced that this site is clearly ran by a bunch of scammers that sell refurbished items but sell and advertise them as new equipment. Wouldn't recommend to anybody, avoid at all costs."

"Quick Accurate and just what I wanted..........
The Amp was just as described and was shipped and delivered on time"

"This store had good reviews (far better than a few others I was considering) so I decided to order from here. I purchased a BOSS TU-2 pedal. The order came in perfect condition and was shipped extremely fast! I placed my order on Wednesday Nov 7, 2007 with 2nd Day shipping and it was shipped the same day and arrived Friday! I will definitely do business with them again! "

"The discount of Zzounds offered on the product I ordered was 100% more then their major competitor. The delivery of my Very oversized speaker cabinet was much earlier via ups ground than I imagined possible. The name of the game in retailing musical equipment is discount, discount, discount. Keep up the good work Zzounds!
"

"Just purchased a Crate BT50 and a Behringer Bass V-Amp. The Crate is brand new and the V-amp is from their "b-stock". I was considering just purchasing a Line6 Studio 110, but reconsidered when I looked a various reviews as well as posts on their own forums.

I actually sent in my order on their website around 00:30 8/27/07. By 10:00 the order was approved, and by 16:00 the order was confirmed as shipped. I received an email for the Order Received and Order Shipped stage. However, I have not received a UPS tracking number as of yet. If I do not receive a number by mid-day 8/28/07, I'll be calling them...

Both items are coming via UPS ground, so it will be interesting to see how long and in what shape they arrive in...

UPDATE 8/28/07 13:12

Just logged into their website tracking device. Using your invoice and your Zip Code you can get tracking numbers. However, you do have to C&P the numbers over to the UPS website to check on them. This is a minor inconvenience, as some sites have a clickable link with the UPS tracking number. With any luck my stuff will arrive soon(ish)...

8/30/07 13:33

According to UPS website, my order is in transit. If if had the budget I would spring the extra $ for 2 day shipping. However, the bump up from free is pretty steep, especially if you are shipping an amplifier/something heavy.

9/2/07 11:49

Just got my packages. I was suprised at how well they were packaged.

The BT50 amp was double packed in a a display pack and a shipping pack! The Behringer Bass V-amp was double packed with lots of padding. I'm pretty sure that it would last a UPS world tour without any problems. I'll post a review on harmony-central.com at a later date on both the amp and the amp modeler.

Overall my experience with Zzounds.com was excellent. I will order from them in the future."

"Ordering from zzsounds online was very easy and efficient. "

"I am very satified with this company. I bought a blemished guitar from them for a very reasonable price. I made the purchase at 11:00 p.m. on Monday, July 30. I contacted them via email to ask when the item would ship. They answered in less than ten minutes that the guitar would ship that afternoon. Sure enough, my guitar shipped Tuesday afternoon. I had payed extra to have it shipped 2-day shipping. When I accidentally deleted the email showing my tracking number, they immediately sent me another one, also providing a link to the ups website where I can track my order. I was treated very politely in every correspondence email I received and am looking forward to receivng my product on Thursday.

-Update-
I received my "blemished SG" on Thursday, August 3rd. The guitar arrived in pristine condition. This was actually my first time purchasing an item online and I can say that due to zzounds.com, I will definitely be doing it more often. The guitar has no blemishes at all. On Epiphone's official website, the guitar runs for 80 dollars more than I paid for it. It is in perfect condition, even coming out of the box in tune! It sounds perfect. Perhaps the only thing wrong with it was the strings, but I simply changed them, and now the SG sounds even better! All my friends are envious, and I immediately recommended zzounds.com to them. I could not have been happier with my purchase. Thanks zzounds!"

"Great, informative and friendly site; excellent service; perfect fast delivery.

Very satisfied!"

"Outstanding service and delivery. Great prices. A reliable place for supplies and everything else."

"Transaction was flawless. The bass amp and guitar strap arrived in perfect condition. I ordered a "B" stock amp from Ashdown and i've yet to find a flaw. I got great deal. I won't hesitate for 1 second when I need more gear."