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Verified
5/5

2004-01-27

"awesome,got exactly what I ordered in a timely fashion. Would buy from this seller again!"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
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Ease of ordering online
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Verified
5/5

2004-01-27

"I have made several purchases from Z-Buy.Have NO complaints. Good prices,resonable shipping costs and speedy delivery. I will recomend them to anyone. I build systems and repair, as a hobby, at home."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
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eni
Verified
5/5

2004-01-27

"super fast shipping , always kept me informed of invoicing and delivery process
I recommend them to anybody
looking for a good price and a reliable company
"

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Pricing of products and services
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Overall product shipping and delivery process

Verified
5/5

2004-01-26

"i recived my order in a timely manner,well packed.good prices,prompt shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Overall technical support
N/A

Verified
5/5

2004-01-24

"Good price, fare shipping and handling charges, prompt shipment. Package arrived as advertized. Very easy online ordering."

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-23

"Very professional.The condfirmation was precise, the shipping was rapid, and the order was complete."

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Verified
1/5

2004-01-23

"Everything went fine except... They got me to buy from them based on the fact that I belived I was getting the item I intended to. They had inserted part numbers on the description of pricewatch that were not it's own. So I saw a price that was a couple dollars cheaper for a part I wanted. When it shows up, I realize it isn't, go back and retrace my steps to see that they were calling it one thing on pricewatch, another on the webpage. Partially/Mostly my fault for not double checking. Oh well."

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Verified
3/5

2004-01-23

"Z-BUY.COM is a good company to get Parts from but. They send you a E-Mail Responce about your Order. And that is all. I had to send them 2 E-Mails about the Status of my Order. NO RESPONCES for 2 Days. That was 4 Days after Order. It was to be 3 Day FEDEX Shipping I then Sent another E-Mail on Jan, 21, 2004 and found that My order was sent out the Day before on Jan, 20, 2004. Then they sent me NO TRACKING NUMBER. I then Had to Send another E-Mail to get the Tracking Number. There System is to Say that you ordered what you want and then Not tell you ANYTHING ELSE. Use them at your own risk until they fix there Notification System."

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Verified
5/5

2004-01-22

"No problems with order. Would have been nice to have chosen what type of shipping (2 day, ground, etc.), but other than that everything was great."

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Verified
5/5

2004-01-21

"Used froogle.com to shop around for a nice deal on the Logitech MX Duo set. Chose the top three and checked their resellerratings, and was surprised by Z-Buy.com's high rating (especially since I've never heard of them, and do all of my computer purchases online). Very satisfied with my product, and shipping was even more prompt than I expected. The prices were simply amazing! I saved over $35 on a purchase of a single item. Did not have the chances to contact support or return an item, but in my book that is a GOOD thing."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-20

"This is the way on-line commerce should be; Z-buy sets the benchmark in total customer satisfaction. Easy to order, fast confirmation & quick delivery; all of this adds up to satisfied, repeat customers.

Thanks Z-buy!
"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

Verified
5/5

2004-01-20

"Perfect transaction, great progress emails including the tracking number, will buy from again."

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Overall product shipping and delivery process

Verified
4/5

2004-01-19

"They worked fine for me.. I ordered a PIII 733 with heat sink from them because they where listed on pricewatch as the lowest for these items. I order it and got email verification also paid with paypal and received the tracking number via email and the items where at my door.

Thanks
Geo
"

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Overall quality of the company
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Overall product shipping and delivery process

Verified
1/5

2004-01-19

"Placed Order online with Z-Buy on 1/13/04 for KINGSTON Technology 512MB DDR RAM

Received an automated e-mail below

/\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\/
Thank you for your shopping at Z-BUY.COM

We thought you'd like to know that the following items have been ordered to

Your order will be shipped to
using 3 Days Shipping (3-7 business days).
Items will be shipped within two business days.
If there are any back orders, we will let you know within next two business days.
Your tracking number will be Emailed when we ship your items.
Your order # 2201796 (received 1/13/2004)

/\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\//\/\/\/\/\/\/\/

It's now Monday, nothing heard from Z-Buy, I call them at their customer service number ***-***-**** where I speak with a Shirley. I gave her my order number, she advised that they are currently out of stock of the Kingston RAM I ordered. I asked her why she did not notify my by the 15th as their e-mail states they would notify me if they were out of stock. She said that she did not know. I asked her when they will have more in, she advised that she did not know. I asked her if they would get more in this week, or this month, again she said that she did not know (see a trend here?). Shirley then advised I could change my order to the Micron RAM for an additional 15 dollars. I advised Shirley she should substitute the Micron for the Kingston at no cost to me. She placed me on hold for a minute and advised she could not do this. I advised Shirley to cancel the order, and I would purchase my RAM through another vendor.

I placed my order with Z-Buy's because of their positive Reseller Ratings here on this site. I am quite upset at their customer service's lack of information, and inability to satisfy their customer's when an order goes awry.

I have canceled my order with Z-Buy, and I would not recommend this Vendor to anybody regardless of their Reseller Rating!
"

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dk2
Verified
5/5

2004-01-17

"Couldn't be better. Shipped fast, well packed, even sent a retail-boxed DVD drive instead of the OEM drive I ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use