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5/5

2003-07-29

"Great Seller - Fast Shipping and kept me updated on shipping and tracking information. I would definetly do business again with them. Thanks Again for the great service."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-28

"I have been a Z-BUY customer for over 2 years. All I can say is they are "THE BEST" in price and in shipping cost. I would sometimes call them for parts that are not on their website and they would get it for me. Always on time shipping. Keep up the good work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-28

"Found them on Pricewatch--had great prices and reasonable shipping, got the item faster than I expected! Would shop with them again..."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-26

"Great prices, quick delivery. Very satisfied as usual."

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Overall quality of the company
Overall quality of the company
Pricing of products and services
Pricing of products and services
Value the company offers
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with

5/5

2003-07-24

"I called to see if mobo was in stock (board was older) and it was. I ordered and the board came in a timely fashion. No complaints here at all. They have good prices on some older items. Shipping charge was only $4. I'll consider using them again."

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N/A
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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-24

"Perfect to do buisness with. Have bought from them in the past and will continue to buy from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-24

"quick shippment definately reccommend- received product and was able to check the shipping status.good"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-22

"I found that I had ordered the wrong item and contacted Z-Buy via e-mail. They immediately and without question cancelled the order. I then ordered the correct item. Shipping was prompt and the price was below other sellers. Fed Ex shipping on the item was free. Great service and I will order from Z-Buy again. I will recommend to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-22

"I found exactly what I was looking for and much much more.The prices are very competitive,lower in several catagories.I recieved the burner in less that seventy two hrs after placing the order "AWSOME".I have already have directed two tech friends to z-buy.com,they also found what they wanted at this store!!! 000"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-21

"Ordered two 7200 RPM 8MB cache special edition Western Digital 40 GB OEM hard drives. Immediately received order confirmation and shipping info the next day. Took 3 days to get them and they were packaged nicely in anti-static bags. The drives worked too which is alway a plus. No problems. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-18

"I ordered a boxed athlon xp 2000, micron ddr 2700, black floppy, msi 745 ultra motherboard. Everything shipped in 2 days was well packed and since installation has worked well. This is the fourth time I have bought from them and I have never had any problems with their service or RMA issues. I highly recommend them"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-18

"Everything came as expected, packing was good. The pricing was pretty good, for what i bought at least. (speakers, cdrs, 2 40gig hard drives, and a modem[$5?]) The email confriming my order came almost immediately. I didnt have to return anything so i cant comment about that. I'd buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-17

"I am completely satisfied with this company! I live in a somewhat remote area of western new york state and have items shipped to a commercial drop rather than home. z-buy has never given me a problem with this like other companies I have tried to deal with. thanks and the service is fast as well"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

tpl
5/5

2003-07-16

"Fast shipping. Great service. Z-Buy gave me a credit as what they promised. In my judgement, Z-Buy has a good credibility to customers. However, Z-Buy did not carry many hot products such as Asus P4C800-E motherboard. Comparing with NewEgg, ZipZoomFly, BestByte, and other online merchants in term of prices + shipping cost, Z-Buy has lower prices + shipping costs on SOME items. I shop at many on-line stores, and I would highly recommend Z-Buy to everyone. I will shop at Z-buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-16

"Z-buy offers quality products at great prices. I've placed several orders and have always been pleased with the speed of delivery and quality of the merchandise. Emails are answered promptly and accurately to assist with any questions I've had. It's where I'm sending all my friends!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability