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1/5
2006-08-23
"Upon notification of backorder, cancelled order on 8/1 due to a temporary shipping address. AllHeart disregarded multiple e-mails and a phone call advising them of the cancellation and invalid shipping address. The item was shipped out 14 days later to a hotel 1500 miles from my home. They insist it is my responsibility to retrieve the package and return it for credit."
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Ability to determine if a product was in-stock real time
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Delivering products on-time
Being updated on the exact date the delivery was sent
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1/5
2006-08-17
"My wife bought a stethoscope and 3 knee hammers from this store. This is one of the most unreliable store we have ever seen on the net.No e-mails, no phone numbers. They took the money from the credit card the same day we ordered, but no sign of shipping. Just sent us e-mail that order has been sent for processing. We are waiting for 3 weeks for the order.NO sign of any shipping till now. I would say NO NO NO NO...please dont even think of buying from this sacmmers."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1/5
2006-08-03
"I would not recommend this store to anyone. Poor customer support. No response to e-mail. No status updates on orders. I have been waiting for 3 weeks now for my order, and still no sight of it. I don't know if I will ever get my order, since they don't respond to your e-mail, no business phone number to call either. PLEASE. LOOK SOMEWHERE ELSE. Do not buy from this store."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2006-03-20
"After ordering some nursing apparel on 3/7/2006, I recieved a confirmation email stating that all the merchandise I had ordered was in stock and that my order had been processed and forwarded to the warehouse for shipping, and I would receive a tracking number. After a week and no tracking number, I sent customer service an email and received no response. I sent several more emails to no response. I tried to find a phone number on their site to talk to a human but, while they have several ways for you to send them money, including a fax number, their is no voice number listed. I still haven't received my merchandise nor any response from this company."
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Is easy to do business with
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Is consumer focused
1/5
2005-05-22
"I cannot recommend this company
I purchased a stethascope for my wife as a graduation present. At the time of my purchase I allowed 2 weeks for delivery AND I ordered expedited shipping. I placed the order and recieved a confirmation email. I was out of town the next week and could not get to my email. When I arrived back and checked my email allheart had sent me an email 5 days after the original confirmation email, that is almost 7 days after the original order. They claimed that they did not have my billing address, which was listed as "billing address" on the confirmation email that they sent me. Anyway, at this time it was too late to recieve the stethascope for my wife's graduation so I tried to call them. All I got was voicemail. When I did get a call back 2 days later, I explained that I was very unhappy with their company and I wanted an explaination. I got a the usual line and then the lady asked me if I still wanted the stethoscope. I said yes, because I thought it couldn't get any worse. I told her that I really didn't need expedited shipping anymore because my wife had graduated already. She said that she would take it off. Well I received the scope finally 3 weeks after I ordered it and I thought I would go online and see what I was charged for. Sure enough I was charged for the shipping that I was promised was removed. I wrote them an email saying that they had a 3 business days to remove the charges and 5 days later, here I am with no reply. What a nightmare."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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AllHeart / Scrubs AC
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