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5/5
2020-02-20
Great service
"They representatives go out of their way to help ensure your product is exactly what you are expecting."
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5/5
2020-02-13
ALWAYS AWESOME!
"We have been using Deluxe to order our marketing for over two years now and we have never been dissatisfied!!
We have ordered pens, chap sticks, stickers, and hand sanitizes all with our Company logo on it. There has never been any issue and its is always perfect! The reorder process is so easy. (I'm sure they don't want me to tell you this but there is always some sort of discount or promotion going on to get a little money off your order) The products are already really affordable but that is a little bonus!. If I have had any issues with the ordering process it was just a quick call to get things straightened out!
DON'T HESITATE TO ORDER FROM DELUXE!"
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5/5
2020-02-11
Great Experience
"I had the pleasure of working with Giovanna Sanchez. She understood exactly what i was looking for and acknowledged my budget and also, I received my products in expected time!"
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1/5
2020-01-31
Underwhelming
"Purchased promotional hex pencils with standard printing.
Received the product almost a week after estimated shipping date.
Product was not printed correctly and sharpened unevenly. The complete order had to be reprinted and shipped back.
Customer service was apologetic and proceeded to redo the order.
Still waiting to receive the product.
Overall -- disappointed with the entire experience thus far."
5/5
Updated on: 2020-01-25
Fast , professional , and inexpensive
"I needed 40 customized mugs for a party fast , not expensive , and detailed . They asked me many questions about my design to make sure I LOVED it before they made it . That process was fast and they shipped it in 3 days ! I expected 2 weeks . Very happy with this company . Trust me , I am a real person and not a fake review LOL."
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1/5
2020-01-21
Website is horrible.. way behind the tech curve
"First you can't see what the product will look like after you upload your image.... they say to call customer support to see a sample.. not sure how you're supposed to see through a phone... then they send me an email with this horrible grainy black and white picture that you can barely tell it's my logo and it still doesn't even show how it will look on my envelopes... it was just a worse version of what I sent them.. so I notice the email they sent me and while I'm chatting with customer support I tell her that " i hope my order isn't just in black ink.. the logo I sent and paid for was red and blue"... she tells me there was fine print somewhere that said if I wanted color I had to call customer support... gotta be kidding me.. .why would placing a simple order be so difficult? Needless to say once she told me my order had plans to just be printed in black and that I should call the 1800# to update my order before they print I just told her to cancel the order... Never again..."
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5/5
2020-01-01
Great Service
"Cassie made the all the difference between a bad experience and an excellent one!"
1/5
2019-12-27
No Response
"I received my calendars and they looked great, but I didn't receive any envelopes to mail them out to my customers. I called their customer service to find out what happened as soon as they arrived, and had to leave a message. It's been almost 2 weeks now and I still haven't heard back. I've had to go purchase envelopes to send these out."
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Jack Splat from Deluxe has responded
Posted Jan-06-2020Hi AWoodworth,
Our customer service department has reached out to you on 1/2 to resolve the issue. Please get in touch with us and let us know how you would like to proceed.
Our customer service department has reached out to you on 1/2 to resolve the issue. Please get in touch with us and let us know how you would like to proceed.
5/5
2019-12-27
1st order was a problem, but fixed quickly
"I had tumblers with our logo engraved on them shipped before Christmas. When they arrived, the quality of the print was not the same as my original order with Inkhead (before they merged companies). The print was not raised up and it had faint horizontal lines all throughout. After dealing with customer service, they quickly had another order shipped within a couple of days and delivered to me with express shipping to FL from California. I appreciate the effort to quickly fix issues when they arise. The new tumblers were perfect - print was nice and smooth and exactly like my last order with Inkhead. Thanks!"
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4/5
2019-12-27
Calendars and Christmas cards
"The original calendar that was ordered was out of stock and was notified a little later. Not a problem because the customer service department was very quick to respond to my needs. I was very disappointed that I did not receive the envelopes to go with the calendars for mailing and working on getting that resolved today. I'm sure going forth it will be a smoother transaction. The calendars did arrive earlier than anticipated. Overall, the experience was good.
The Christmas cards were beautiful and was surprised at how fast they arrived. Thank you!"
5/5
2019-12-26
Great Service
"Paid for expedited shipping and somehow this got mixed up, but the moment I reached out to someone to inform them that my shipping was wrong, they fixed it right away and I received my order in time :) Thank you!!"
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5/5
2019-12-24
great product and support
"Very pleased with the product made possible in a rush thanks to the telephone support from Deluxe including super-expediting. Very satisfied and will definitely use deluxe in the future."
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5/5
2019-12-06
Great Customer Service
"I recently ordered custom bags and tissue paper to be used for our client appreciation gifts. My account rep, KJ went above and beyond to help me select the right bag and get it customized with our logo. The product turned out beautiful and we have already received several compliments on the bags. We are very appreciative of the assistance we received throughout the purchase/order process."
1/5
2019-08-07
Awful Customer service.
"Unfortunately I am not one to do this but. I am a business owner and was looking to buy different products for our store. I am a “try before you buy” person. As I was looking up different companies I came by this one. & I was turned away due to whatever link I used. & then had the nerve to tell me “Have a nice day!”."
46 - 60 of 2963 reviews
deluxetemp from Deluxe has responded
Posted Feb-04-2020I see that the replacement shipment is out for delivery today. Thank you for contacting us and letting us resolve the issue.