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4.41 / 5 (86 reviews) average score over the past This merchant had 83.72% positive reviews over the last Six Months 
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Six Months
Positive: 72
Neutral: 2
Negative: 12
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- Technical
5/5
2025-01-27
Exactly what I needed
"I ordered from Keepsake and received the prduct exactly as needed. Also received the product at a discounted price! Highly recommended to anyone needed software feom a reliable online provider. Thanks again Keepsake"
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5/5
2025-01-25
Daniel solved it quickly and expertly
"Daniel of the Software Group quickly and expertly solved my issue and got me up and working again in minutes with very clear and easy to use instructions. I was greatly relieved to have this support."
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
5/5
2025-01-25
Outstanding service and support from sales.
"Bryan was excellent--I will keep Softwarekeep.com at the top of ly list for software needs in the future."
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
2/5
2025-01-24
I have not received my product yet
"I have paid for Word but I was told it is out of stock. How soon can this be remedied?"
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your feedback! Please accept our apologies for any inconvenience caused by the delay. Upon checking, I see our system sent the keys within an hour from the time the order was made as new keys were restocked for the software ordered. Also, one of our colleagues sent the license code and download link a couple days later after you reached out.
If you have the time, we kindly request you to consider revising your review to reflect our prompt response and resolution to the matter. We genuinely value your feedback and believe that updating your review will provide a more accurate representation of our commitment to customer satisfaction.
Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
-Chase
If you have the time, we kindly request you to consider revising your review to reflect our prompt response and resolution to the matter. We genuinely value your feedback and believe that updating your review will provide a more accurate representation of our commitment to customer satisfaction.
Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
-Chase
5/5
2025-01-23
Excellent
"Excellent service! The whole team in the chat group is very accommodating, especially Anne and Emre. Kudos to the entire team!
"Mabuhay! ""
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
-Chase
-Chase
5/5
2025-01-22
Excellent Experience
"It was excellent. I only had some issues with getting the program to load in the beginning but once I got through that it went well. The website was easy to navigate. A great experience."
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
5/5
2025-01-17
Fast Software Download Delivery - Super helpful when Microsoft dropped the ball
"Ordered old school Excel for download & local install. None of the Office 365 crap. Upon receipt of the product key I was linked to activate at Microsoft personal account page (so you know these guys are legit). Unfortunately MS is probably using AI to design their website - and I got caught in a loop of enter key, click to download, enter key, click to download. I replied to the order email from Softwarekeep and Daniel got back to me in like 3 minutes. He provided me with an alternate link and I was downloading, installing, and running my local copy of Excel in no time flat. 5 STARS"
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
5/5
2025-01-17
Daniel is the reason for the 5 Star
"I purchased an Office Suite for my Mac in July, 2024. I have had a continual problems with warnings from Microsoft that updates could not be completed---the bar froze at about 5%.
Daniel was the fifth person I communicated with for support; and he was the first one that nailed it all perfectly on the first try! He sought information from me, guided my response, and replied in near instantaneous time. I was up to steam in abut 35 minutes total.
I had about given up on Softwarekeep, but will stay in the fold now."
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
-Chase
-Chase
5/5
2025-01-15
One of the best Customer Support
"Mr. Bryan helped me to order 2 licences of MS Office Home & Business 2024 real fast . The customer support of softwarekeep.com is always there and willing to help when you ask any questions."
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
5/5
2025-01-13
Unexpected Service
"My machine recently developed a problem with the operating system. One of the fixes was to wipe out the system and do a reload. There were several additional programs on the machine that I had purchased and downloaded from Softwarekeep. I contacted them and explained the situation. I got a response from Daniel almost immediately. Without any hassle he forwarded links to reload everything I had purchased from Softwarekeep at no charge. It has been my experience in the past that most companies would have said too bad you have to buy it again."
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.
-Chase
-Chase
5/5
2025-01-07
Trustworthhy Service
"This is my second time buying a Microsoft Home Office for my laptop computer. Works great! Thank you, Chase of Softwarekeep"
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
-Chase
-Chase
1/5
2025-01-02
Terrible customer service.
"I reached out originally to customer service for a refund because the product that I bought Microsoft for my computer did not download because it wasn’t configured to the proper country the United States. When I reached out, they then charged me again for the same product and only issued me one refund and then I had to fight with customer service and still currently fighting with customer service to obtain my second refund Buyer beware do not buy from this company"
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-13-2025Hi Alicia,
We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time.
Please contact your bank, they will be able to resolve this for you.
Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control.
Regards,
Chase
We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time.
Please contact your bank, they will be able to resolve this for you.
Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control.
Regards,
Chase
1/5
2025-01-01
No service. No software
"I paid for software and a backup copy on USB. The vendor cancelled the USB backup, without giving a reason, and failed to provide an alternative method for downloading and installing the software. So Merry Christmas 'Sotware Keep', but it ain't gonna be a Happy New Year for me because (living up to your name ?) you've NOT supplied the software !"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-05-2025Hi, We are sorry to hear about the experience you had with your purchase. We’ve reviewed your order and want to clarify that the Windows Server 2022 1 User CAL you purchased does not include a download link or installer. This is because it is a User Client Access License (CAL), which is an add-on to an existing Windows Server environment.
We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
5/5
2025-01-01
Amazing Customer Support!!
"I made a mistake purchasing wrong OS version of Microsoft Office (I needed Mac, but purchased PC), they kindly resolved the matter very fast and effectively."
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5/5
2024-12-29
Great experience
"This is the second time I’ve ordered from Softwarekeep.com. Each time was successful and I had the full product within minutes of my order. The products were without issues and work well. Thank you."
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31 - 45 of 10461 reviews
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+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Softwarekeep.com is ranked #21 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025