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4.36 / 5 (90 reviews) average score over the past This merchant had 82.22% positive reviews over the last Six Months 
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Six Months
Positive: 74
Neutral: 2
Negative: 14
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5/5
2025-01-13
Unexpected Service
"My machine recently developed a problem with the operating system. One of the fixes was to wipe out the system and do a reload. There were several additional programs on the machine that I had purchased and downloaded from Softwarekeep. I contacted them and explained the situation. I got a response from Daniel almost immediately. Without any hassle he forwarded links to reload everything I had purchased from Softwarekeep at no charge. It has been my experience in the past that most companies would have said too bad you have to buy it again."
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5/5
2025-01-07
Trustworthhy Service
"This is my second time buying a Microsoft Home Office for my laptop computer. Works great! Thank you, Chase of Softwarekeep"
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025Hi, Thank you for leaving your positive feedback! We look forward to your next purchase!
-Chase
-Chase
1/5
2025-01-02
Terrible customer service.
"I reached out originally to customer service for a refund because the product that I bought Microsoft for my computer did not download because it wasn’t configured to the proper country the United States. When I reached out, they then charged me again for the same product and only issued me one refund and then I had to fight with customer service and still currently fighting with customer service to obtain my second refund Buyer beware do not buy from this company"
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-13-2025Hi Alicia,
We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time.
Please contact your bank, they will be able to resolve this for you.
Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control.
Regards,
Chase
We are really sorry that you still haven't received your money, but as we have explained, we did not charge you the second time.
Please contact your bank, they will be able to resolve this for you.
Once you talk to them, they will confirm this, and I hope you come back and revise your rating of our business - it is not fair that you leave us a bad rating for something that is completely out of our control.
Regards,
Chase
1/5
2025-01-01
No service. No software
"I paid for software and a backup copy on USB. The vendor cancelled the USB backup, without giving a reason, and failed to provide an alternative method for downloading and installing the software. So Merry Christmas 'Sotware Keep', but it ain't gonna be a Happy New Year for me because (living up to your name ?) you've NOT supplied the software !"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-05-2025Hi, We are sorry to hear about the experience you had with your purchase. We’ve reviewed your order and want to clarify that the Windows Server 2022 1 User CAL you purchased does not include a download link or installer. This is because it is a User Client Access License (CAL), which is an add-on to an existing Windows Server environment.
We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
We sincerely apologize for any confusion and are committed to improving our communication to ensure greater clarity for our customers in the future. If you need any further assistance, please feel free to contact our hotline or reply directly to the email we’ve just sent. We're here to help! - Chase
5/5
2025-01-01
Amazing Customer Support!!
"I made a mistake purchasing wrong OS version of Microsoft Office (I needed Mac, but purchased PC), they kindly resolved the matter very fast and effectively."
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5/5
2024-12-29
Great experience
"This is the second time I’ve ordered from Softwarekeep.com. Each time was successful and I had the full product within minutes of my order. The products were without issues and work well. Thank you."
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5/5
2024-12-28
all ways A-OK !
"good accounting of last purchase, delay but secured OL2024, so all good"
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2/5
2024-12-26
I giving only 2 star because the product was not in stock. If it's not in tock should be taken off the site.
"Last few year I always buy AVG antivirus from Softwarekeep and never have any problem but this time I disappointed their service if item not in stock should be taken off . It's time lost to order it and now waiting for full refund."
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5/5
2024-12-24
Fixing software issue
"The IT engineer was polite, efficient and professional. Within 45 minutes, he had resolved my problem remotely. I’m extremely happy with his service, thank you."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Jan-04-2025Hi, thank you for sharing your positive experience! We’re delighted you’re happy with our service. We look forward to serving you again! - Chase
5/5
2024-12-20
Fantastic products and customer support !+++
"Worked with Daniel at Software keep to install and fix an office issue, and he was so helpful in navigating me through the fixes and taking control to help when needed. Excellent customer support!"
CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-22-2024Hi, Thank you for your positive feedback! We’re glad you’re satisfied with our service, your software is now up and running perfectly! We look forward to seeing your next purchase! - Chase
5/5
Updated on: 2024-12-13
Great tech support
"Purchased Office for Mac about a year ago. Over the weekend it said it wasn't authorized any more. Emir walked me thru everything and took several calls from me on Sunday to fix the issue. He knew exactly what was going on and gave me clear instructions that worked like a champ.
Thanks Emir"
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2/5
2024-12-08
Uncertain about delivered promises.
"Uncertain about delivered promises. Ordered software. After not receiving email for download reached TA and received it. Not yet installed."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-15-2024Thank you for your feedback. We apologize for the initial delay in receiving your download email. We're glad our team was able to assist you in getting it. If you encounter any issues during installation or need further support, please don’t hesitate to reach out. We’re here to ensure you have a positive experience.
5/5
2024-12-08
MS Office for older OS MAC
"Paul helped me several times as I was having to upgrade from a previous version of MAC OS to Catalina (the newest OS my MAC would allow) so I was limited to MS Office 2019. He had to work on my MAC on a couple of occasions but hung in there until it was complete. Thank you so much for the help and allowing my MAC to continue to function.
Best!"
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of our service! - Chase
3/5
2024-12-06
Difficult finding the download.
"Apart from the above ok"
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5/5
2024-12-03
Daniel was very patient and helpful
"I transferred my Microsoft suite to a new computer but had some challenges accessing my license.
Daniel patiently walked me through the re-install and I up and running. Very pleased. Thank you."
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CustomerSupportTeam from Softwarekeep.com has responded
Posted Dec-20-2024Hi, thank you for your review! We’re glad to hear that you’re satisfied with the level of service Daniel provided! - Chase
46 - 60 of 10465 reviews
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+1 877 315 1713
sales@softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #14 in computers & electronics
Softwarekeep.com is ranked #2 in software
Softwarekeep from Softwarekeep.com has responded
Posted Jan-28-2025-Chase