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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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1/5
2023-03-07
Used items
"Sold me gas cap tester in plane brown box with ding on tools"
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3/5
Updated on: 2022-03-22
Finally received my order
"Great products at great prices.
The cons is that it was over 2 months to receive my order and very hard to communicate with seller"
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1/5
2022-02-17
I can’t reach them or track my order
"Ordered and paid for 22 inch cantilever steel toolbox .
Never arrived!"
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1/5
2022-02-03
Tool never arrived. No service ALL around
"Ordered a $600 socket set in JULY! Hasnt arrived. I inquired about it and all I got was basically "wait a little longer"."
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1/5
2022-01-31
Horrible communication.
"My shipment is late...I understand that. No communication. Super long hold times. No response to emails...I don't understand."
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1/5
Updated on: 2022-01-12
Would give a -10 if I could
"Ordered a part mid October. On the website it said 2-3 days. When I ordered it changed to 2-3 weeks. Hello? I need to fix my vehicle NOW, not in 2-3 weeks. Ended up shipping 3 MONTHS later! Should have read the reviews about this site."
5/5
2022-01-02
Fast Shipping
"I called the store to be sure my item (Aircat impact wrench) was in stock. It was and I ordered it online. The order was shipped the same day with tracking number and it arrived two days later. Great price and fast shipping."
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1/5
2021-12-11
Tools missing in action.
"I ordered a small set of tools for my job on October 18th 2021, it is now December 11th 2021. I have sent five emails and received no response, no updates either. I called and they said the tools would be sent out last Monday, still no tools and still total radio silence. I thoroughly believe that I have been scammed out of 52 dollars at this point."
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1/5
Updated on: 2021-11-29
Will not answer phone calls or emails
"Do not purchase from this company they will take your money as soon as you purchase the item online then you will not get any more responses they will not answer their phone or emails I have been trying to contact them for over 2 weeks"
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1/5
2021-11-15
If you have weeksss to wait, then order from this company.
"How do they able to survive doing business long term when it takes them weeks to ship a part out?"
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1/5
2021-11-02
slooooow
"orders take forever to arrive, and sometimes the order never shows up. difficult to get a response, and they bill your credit card as soon as the order is placed. Most other companies don't bill until the order ships. will never do business with them again."
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5/5
2021-07-31
Power Probe 3000
"After realizing I ordered the wrong part Evan from customer service corrected my order and it arrived quickly.
Thank you!"
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1/5
2021-07-09
Waste of time
"Order was expected to ship in 1-2 weeks. It’s been 2 months now and still no update. They don’t answer the phone, keep telling me next week, next week, next week."
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1/5
2021-06-30
1st & Last time I "try" to do business with them
"Found a wrench set that I was looking for at ToolDiscounter, with a decent price and low shipping cost. Placed my online order and received a confirmation email immediately. 2 days later I received an email stating my order will ship in 1-2 weeks.
3 weeks pass, no update on my order. I send the customer service team a message via email to get an update... No Response.
5 weeks pass, no update on my order. I again send the customer service team a message via email to to get an update... No Response.
6 weeks pass, no update on my order. I email the customer service team again and demand that they give me a shipping confirmation for my order before the end of the week, or cancel my order and refund my payment... 8 hrs later I received an order cancellation confirmation email.
Terrible customer service, and not once was I able to get a response from a customer service rep. Be aware that they list items for sale on their site that either are not in stock, or do not have the ability to source in a reasonable time frame if ordered."
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1/5
Updated on: 2021-06-23
Terrible customer service
"Vang Xiong was the customer service representative that I dealt with. He or she made me like stole something. And was very slowly return my money. Definitely will not deal with them anymore."
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16 - 30 of 493 reviews
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Retailer Information
Contact:
8:00am - 5:00pm Mon-Fri
877-663-8665
support@tooldiscounter.com
ToolDiscounter.Com
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ToolDiscounter.Com is ranked #88 in autos & vehicles
ToolDiscounter.Com is ranked #54 in vehicle parts & services
