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1/5
Updated on: 2021-06-17
Nasty attitude
"Store manager needs a lesson in how to treat customers…bought my wife’s helmet from there…bought Bluetooth from Amazon because it was cheaper…the manager told me that she would install the Bluetooth in the helmet I bought from her store. Went back today to do so and was going to do my own helmet while I watched her do my wife’s and she wasn’t in the store. A young guy named Jerome or Jeremy assisted me and I explained to him the situation and he offered to do both helmets. I told him great and as he was finishing the first helmet the store manager came in. She said to him we don’t do that . I thought she was joking because this is not the first time I had shopped the store. I spoke to her and she did not speak back. I figured she didn’t hear me so when she came out the back I spoke again and she ignored me. So when the young guy was done. I thanked him and had given him a tip for doing so. As much as I shop Cycle Gear over the past 6 years I never had a problem like this. I may never shop with Cycle Gear again. Terrible experience"
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5/5
2021-06-09
Awesome!
"The experience was awesome. Brain was very knowledgeable about the gear I was looking for, as well as what gear was in store (items in stock). He was also able to install my comms system while I waited. They came recommend by friends, and fellow rider, I made the thirty mile ride to see for myself. I was not disappointed."
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5/5
2021-05-21
Every employee helped me, it was a great experience
"Received advice from literally every employee in the store for various questions and everyone was extremely helpful."
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3/5
2021-04-08
I'll shop elsewhere...
"Great inventory; lousy service. The gentleman assisting me was trying to help too many people at the same time. I was looking for-among other things-riding boots. He was kept asking me if I was okay with the price, as if I could not afford the boots I was looking at. I told him that I wore an 11-1/2 or 12, depending on the boot. He gave me a pair to try on and they were a size 10-1/2. Then, with another pair, he gave me a size 10. It is as if he either didn't listen, or didn't care. I decided at that point, I did not want to be bothered with him. I was looking at jackets when another employee asked me from at least 20 feet away if I needed any help. Apparently, both customers were absent when customer service training was given. Hopefully, the next place I shop won't ask me whether I can afford to shop there or not."
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5/5
2021-03-25
Awesome people!
"Overall awesome experience, but I wish employees had a deeper knowledge of some bikes..."
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5/5
2021-02-06
Great selection, Great service
"I was very impressed by the selection. After talking with the guys working there and seeing how helpful they are, and how happy they were to work there, I was even more impressed. Great store and great service - I will be back."
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5/5
2020-11-15
First time but not last time
"The store was very clean, well organized, and the staff were extremely friendly. I was super impressed with the ability to try on helmets and get a feel for the different fits. There was no pressure and I left a very happy person. I also genuinely appreciate the military and first responder discount that was offered. A lot of places don’t value the service we offer and it is greatly appreciated. Thanks Cycle Gear. I’ll be back!"
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5/5
2020-10-29
full service
"called the store checking on availability of a helmet windscreen. The employee verified the part was in stock and asked for my name. Upon arrival, they had the part behind the counter with my name on it. Then they offered to install it on my helmet. Well done."
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5/5
2020-10-24
Excellent service
"Fast friendly service always"
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5/5
2020-10-15
Jacket and pad.
"Always great product quality and super friendly service."
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4/5
2020-10-12
Helpful in sizing helmet
"Sales woman there who's been there a while was very helpful in sizing and picking out a budget helmet. No upselling there."
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5/5
2020-10-05
Awesome
"The salesperson was very knowledgeable and helpful."
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5/5
2020-10-05
Excellent customer service
"I went in to buy a new jacket. The guy that helped me pointed out features and suggested different jackets. He also helped me with sizing. I was going to go bigger but he recommended a size smaller and after using the jacket a couple of times, I’m glad I took his advice."
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5/5
2020-09-26
Incredibly kind, helpful staff
"The team at Cycle Gear is fantastic. They're always so kind, helpful and knowledgeable. Also riders, as one would expect, they're happy to trade stories and advice. It makes the experience of coming to a shop in person to check out gear worth it. The fact they price match is fantastic. The only reason I don't do all of my gear shopping here is because, although they have a great selection, they don't always have the specifics I'm looking for. Nonetheless, it's my first stop any time I need to grab some new gear for the bike."
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5/5
2020-09-23
Jazzy
"great service and selection"
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1 - 15 of 153 reviews
About Cycle Gear, Springfield, VA
Click for info on curbside pickup available at cycle gear stores & how we re working to ensure a safe shopping experience. Swing by the springfield cycle gear for expert advice & to try on gear. Shop 100k products with the freedom to shop at home & ship to store or vice versa.
Retailer Information
Address:
7000 Spring Garden Dr Springfield, VA US22150
Contact:
Mon-Thu: 10:00 AM -7:00 PM , Fri:10:00 AM-8:00 PM, Sat:9:00 AM-6:00 PM, Sun:10:00 AM-5:00 PM
(703) 940-0958
Cycle Gear, Springfield, VA
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Cycle Gear, Springfield, VA is ranked #105 in sports
Cycle Gear, Springfield, VA is ranked #83 in individual sports
