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Updated on: 2020-05-20
5/5
Property Room is great
"Good site, good support . ."
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Merchant Member
2016-03-16
1/5
Bait & Switch Tactics - $53.20 for a iPad Charger? Yes it's true
"I'll keep this short so all potential uSell Customers can be ready.
I was quoted $80.00 on an iPad mini, sent it in and the reduced the price to $23.80 because it was missing the power adapter. Really?!?!? BAIT AND SWITCH at it's best!
Then they force you to pay the return shipping on your item!"
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usell.com from uSell has responded
Posted Mar-16-2016I'm very sorry to hear how disappointed you were with this transaction. I reviewed your order and I see that the revised offer was made for two reasons: 1- there was dirt under the touch screen and 2- the charger was missing. The deduction for a missing charger is usually minimal (only about $4-8) depending on the device, so the main reason the offer was reduced had to do with the actual condition of the iPad.
We are proud to offer a risk-free transaction, so if you disagree with the assessment of your device, we gladly return it free of charge. We never charge our customers for return shipping. I see that you declined the revised offer, so your iPad is being processed for return now.
We want you to be able to get the most money for your device, even if it isn't through our service. Thank you for giving uSell a try, and again, our apologies for the disappointment you experienced.
If there is anything else we can do for you, please reach out to support@usell.com and we'll be happy to help.
Best,
Heather
Director of Customer Experience
uSell