- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2005-07-07
5/5
"I initially had a little bit of difficulty placing my order, but after being in touch with Jason from customer service, I feel very good about the whole experience. I would recommend the store without hesitation."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
2005-06-23
4/5
"I ordered a copy of Wonderfalls on DVD as a gift. It arrived very promptly, but had two copies of disc 3 and no copies of disc 2 inside the packaging. It's annoying, because it was a gift. I emailed amazon and they immediately offered to send a replacement DVD set, all they asked was that I return the old set when the new one arrived. They paid for the shipping on everything.
I've order from amazon before, and this is the second time I've had a problem within a package. Both times Amazon has resolved the problem to my satisfaction and very promptly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
2004-12-30
2/5
"I ordered two copies of DVD that was on backorder. After a week I emailed them to ask when it would be available, they wrote back to say that it would probably ship around the 18th. It's now the 30th and I haven't heard from them, so I went back to their website and found that my order had been canceled. They didn't email me or call me to let me know that my order was being voided. I partially understand if they have to cancel an order due to availability issues, but there's no excuse for not informing your customer of their status.
I would be wary of buying things from them in the future... especially so if the items are on backorder, regardless of what their email customer service tells you."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-05-06
5/5
"Product arrived exactly as described. I chose their free shipping option and it arrived in two days, which is amazing for free shipping. They gave you a real tracking number so you could follow the package as it traversed the Eastern seaboard. Good communication, sent out emails to let you know when each phase of the order process had been completed."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
Favorite Stores
