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2017-10-08
5/5
Good Experience
"They have a good selection of products, good sale prices and good website. Shipping was fast."
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2015-02-03
1/5
"Warning! Do not buy from this website unless you like to take a gamble with your money. You may or may not receive your order and if not, there is no customer service. Obviously I did not receive my book. The tracking number result was "no such tracking number found". If you find a phone # and try to call Alibris or the actual seller, Slategray, in this case, you will NOT be able to talk to a live person. You only get a somewhat arrogant recorded message telling that you can only use the "form" on the website to contact them and you have no record of your correspondence.
In addition, they tell you to send ONLY ONE email otherwise you will be put at the back of the line! Seriously? They had my money via PayPal, I had no book, no shipment tracking, and no way to contact a live person. And then they had the gall to send me an email and ask if I would like to order another book! Hah! Never, never, never!
When I finally received an email response to my contact via website form, basically all it said was "I believe everything will be ok" and was signed as follows:
Thanks for your patience, and for shopping with us!
Regards,
Gaurang Patel
Alibris Client Services
Monsoon Commerce"
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