- STORE REVIEWS
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2009-10-28
1/5
"Bought a Bissell rug cleaner with chronic problems at Best Buy Tallahassee, FL. Also bought extended warranty that guaranteed "no lemons" The geek squad is unable to fix the machine (nozzles were cleaned last 2 visits) No help from best buy although the machine has 14 months of warranty left.THis is the 5th repair attempt, Best Buy claims 4th. I was emailed yesterday and was told to pick up the machine but when I made the long drive to pick it up tonight it wasn't there. My last trip to best buy!
Best buy was once a good store but must be having financial or other problems to treat loyal customers so badly."
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2009-06-11
2/5
"I ordered piece of outdoor equipment from midway and it arrived quickly but it was defective with a broken part. I called midway and was told
"no problem" we'll ship you one tomorrow since the company is next door to us. I was then then transferred to "customer service" where the story began to change. We can get the part out in a couple of weeks. I decided to return the product to midway but thinking of packaging the item and sending it back, I decided to call one more time and now the shipping time went from a couple of weeks to several weeks. I called the company that makes the product and the part will be shipped tomorrow. The people at midway were polite and professsional but didn't seem to eager to help out an old customer. They could have picked up the phone and got the part on the way. The staff was really polite but really lacked the most important part of customer service, helping the customer."
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5/5
"Professional, polite staff. Fast shipping. Couldn't be any better. Thanks"
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2007-11-02
1/5
"I Bought a Gateway FPD2185W from a reseller that promised me that Gateway would sell me an additional 2 year warranty. Gateway refused to sell me the extended warranty. So I had a $600 monitor with a short 1 year warranty. Of course the monitor went bad a few months out of warranty and I now have a $600 piece of junk. Gateway refused to replace/ repair the monitor even if I paid for the repair.
Gateway has turned into another skid row company that misleads the customer. Live and learn."
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2007-11-02
5/5
"This started out as a negative review but after talking to a customer service Manager, Marlon Dawkins, I've chaged the review to excellent. He politely, professionally resolved my complaint. I appreciate a company that employs people that are customer service oriented. Thanks again. Mr Dawkins."
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2007-06-08
5/5
"Best software prices on the net, helpful professional staff, excellent products as advertised, same day shipping. Couldn't be better!! My highest recommendation."
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2007-04-16
5/5
"I've been doing business buy.com for a while and have to admit that the low resellerratings scare me a bit so lets try to say some good stuff. I found a great price w/ rebate on ram and it seems that half the computer world ordered at the same thing at the same time and I was put on backorder.Last night talked with a very professional cusstomer service agent and she re-ordered the ram for me and I got an email and tracking number today. Long story short...I'm happy and appreciate buy.com's rapid shipment on a high demand product. Thank you!!"
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2007-04-15
4/5
"This refers to EVGA Tech support:
I've had good luck with EVGA products in the past but recently I've encountered a few issues, like angry and unprofessional tech support and holding on the phone for near 2 hours with no one answering during early morning(not a busy time) I own many evga products and now have a feeling that I should have bought from another, more professional company."
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Merchant Member
2007-03-22
5/5
"Excellent Product, excellent price, fast service. Couldn't be better. Highly recommended"
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Merchant Member
2007-02-09
5/5
"Always excellent service and products. Newegg is the best place to shop for computer parts on the net. I have not had anything but polite professional treatment from customer service.
Recently had a customer service issue and I talked with Jose Mora in customer service who quickly corrected the problem.
Thanks Jose and newegg,"
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2007-02-07
1/5
"I bought a PSU back in 2006 and never got a receipt, only a packing list with the order.
The PSU died and I need a receipt to get warranty replacement. I could see the purchase on my account, but after 2 emails trying to get a receipt copy I realized all I was getting was a "runaround".
I used to enjoy shopping at ZZF but my last few attempts to purchase things there have been bad.
To sum up my observations, everything will be fine if they have what you order in stock and you don't have to return a product, the least complicated things can become very complicated. It seems problems arise with any customer related service."
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2006-09-16
5/5
"Great inventory, fast shipping, excellent friendly attentive staff. Website enables tracking of shipment. Bottom line: A safe friendly place to shop. Highly reccomended."
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2006-08-25
5/5
"I found a really low online price on a brand name motherboard at Micro Center. I don't know if it was a price error or an intentional sale. Micro Center received many more orders than they had motherboards on the first day this was offered.
Most companies would have simply sent out an email stating the item was out of stock but Micro Center did the right thing for the customers and honored the numerous orders at the extremely low price.
I've used Micro Center in the past and have always had great service and combined with their effort to aquire and ship the motherboards, Micro Center has my highest respect and I plan to use them for all future business."
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from Newegg.com (USA) has responded
Posted Apr-05-2007Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused to you, and we assure you that this was never intentional. We are always here for you, and we will do our best to never let you down. If you need any assistance, please contact Jason at 800-390-1119 (dial 25078 immediately).
Warmest wishes,
Newegg.com