- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2020-09-27
5/5
Not nearly the best offer but most dependable
"When it comes to selling your Apple item, the smart thing to do is to shop around the different services that pay you cash for your trade-in. There are many out there.
When I wanted to trade in my 2019 13" MBP (in anticipation of the new ARM MBP) I shopped around and got a few higher offers than SellYourMac gave me. These offers were at least $100 more. It was tempting to go with these offers but my gut told me to stay with the tried and true service.
What I like about SellYourMac is that they are true to their word and the turnaround in getting paid is very, very fast. Within 3 days of receiving my returned Macbook Pro, I had payment in my PayPal account. They also didn't try and tell me that my return wasn't in the condition I indicated it was. That is a problem I have had with other companies.
The only negatives are that they don't offer the highest payment for Apple products. That's okay. However, at least, provide a box to return the items. I believe SellYourMac used to provide boxes to customers. That practice has stopped.
All in all, this is a reliable company. You can probably get more for your Apple product with someone else, but I would rather sleep comfortably at night knowing the expensive laptop/iPhone/iPad I just returned to them isn't going to be mishandled nor am I not going to get the payment value I was promised."
2017-12-27
1/5
Don't use this company!
"Placed an order and chose expedited 3-day USPS shipping 6 days before Christmas.
They never shipped this order until the day after Christmas.
Emailed customer support and never received a response.
The last time I ever use this company again!"
2017-11-26
1/5
Horrible Customer Support
"Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same predicament that hundreds of others have found themselves in.
On Thanksgiving Day I ordered a PS4 Pro online from GameStop. Never have used this company before, I did so because of a special deal they were running. After completing the order, I saw a better deal on BestBuy's online site.
I tried to cancel the order from GameStop. Thing is, there is no way to cancel an order. From what I found out later, the company makes it absolutely impossible for customers to cancel and order once placed from them. There is no email link to write customer support anywhere on their site. There is a toll-free customer support line which I will talk more about in a moment. The only other way to contact tier-one support is via an app that one must download on their mobile device and then select FEEDBACK. GameStop makes it as difficult as possible to reach customer support.
I did send support a ticket via their app, and on Thanksgiving day I received a reply saying my order could not be stopped. Now, think about this. Nobody works the warehouse on Thanksgiving day. There is no way my order could have been packaged and processed --- especially since GameStop explicitly states that it takes one day for order processing.
So, let's talk about their toll-free number. I called four times during Thanksgiving day to reach someone. On each call, I was on hold for 70 minutes until I finally hung up each time.
Now, one could say that an expected surge in call volume would be expected during a holiday weekend. I would normally agree with that. However, if you take a moment to Google "cannot get through on GameStop phone support," you will find a multitude of threads from various gaming forums where angry customers talk about this specific issue. It seems like, at any given time, GameStop will keep people on hold for well over 30 minutes -- no matter what time of year you call. There are customers who speak of having to keep their speakerphone running for well over 30 minutes while they continue doing their own business.
I finally get through to GameStop support the day after Thanksgiving. On this particular call, I was on hold for 75 minutes before an operator answered. The operator was rude. Even though my order was listed as still being "open," the day after a holiday, the operator told me that my order was already packaged and being processed for delivery.
As I sit here and write this complaint, now 3 days later, my order is still listed as being "open." It has not been shipped. I have not been provided with a tracking number. This is a simple case of GameStop not wanting to stop the order and making the customer go through the process of returning the item.
If anyone thinks that my complaint is unfounded, I invite you to Google "GameStop complaints." You will be amazed just how many other customers experienced the same issue where within an hour of placing an order with the company, GameStop refused to cancel the order. In fact, complaints across the Internet cite rude and uncooperative customer support.
Some customers are even complaining that GameStop makes it impossible to return shipped orders as they put no return address on the package. That's something I cannot confirm as of yet, but will be watching for as I plan to refuse my shipment.
It just amazes me that this company is still in existence and has been allowed to treat customers in this manner.
I will be posting negative reviews on the Internet as well as updating them with any additional issues I experience with this company. I will also be filing a complaint with the Better Business Bureau.
Once my charge hits the credit card, I will be putting a stop to payment. I am not even going to allow the company to collect a dime off of me. They will get their package back one way or another, but I won't be paying for it."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Merchant Member
2016-11-17
4/5
Do not let them talk you down in price....
"First time using BuyBackWorld. Ultimately, I did receive a check for the promised amount when I decided to sell my 2014 MacBook Pro. However, they did put me through a period of panic....They claimed that my MacBook Pro would not start up properly and they immediately offered me less than half of what I was supposed to get. I do not know if this was a purposeful ploy to not pay me what I was offered and force me into a lower price. I held my ground. I knew that my MacBook Pro worked perfectly. I wrote them back a letter telling them that they better find someone who knows how to use the device. What do you know, I got an email two days later saying that they were able to log into my computer. A check arrived within a week. What I am warning everyone reading this review is this....Be certain your device is working before sending it back. Don not let this company try to tell you otherwise and offer you a lower price. If you hold your ground, you will get the promised payment."
2016-07-24
1/5
Stay Away From Perfumania
"Here is a letter I just sent to Perfumania Customer Service:
Dear Perfumania,
After nearly two weeks of receiving my very first order from you, I felt the need to send this letter.
I have been buying cologne online for many years. All my purchases have been made through Fragrancenet.com.
I decided to try your company for the first time. I spent nearly $60 on a bottle of Prada Amber.
There is no doubt in my mind that what you sent me is a grey market item that has possibly watered down.
I know colognes. Been wearing very expensive brands for many years.
This bottle has no strength. I can literally soak my neck with 8 sprays in the morning, get to work, and nobody can smell it on me.
My girlfriend can’t even smell it with that much of this bottles’ cologne applied to my neck area.
To have a return policy that says you can only return unopened items is understandable — but when clearly, someone like me buys an inferior version of a product — I am completely out of luck.
I am going to make it known on the Internet, through popular review sites, that my opinion is that you are selling grey market product that is not the strength of what the original product should be.
I will never shop with you again, and will make it a point to warn others of my experiences."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Merchant Member
2006-11-28
1/5
"This is the review EVERYONE needs to read.
As you look through these pages you will see reviews from those who are either very happy with their Velocity Micro system or very dissatisfied.
First of all, you must realize everyone will post an initial positive comment on just having received their Velocity Micro computer. How many dissatisfied remarks would you expect in the first few months?
This review is from someone who has owned a VM computer for nearly two years.
Count me in as one who is highly dissatisfied.
As you look through the less than stellar reviews, see if you notice things in common that tie those complaints together....
First, all reviews agree that VM Customer Support contains a bunch of nice people. This is true. Customer Support will bend over backwards to address complaints.
Second, you'll find that many have machines that worked for a while, but suddenly now have problems. Count me in as one of those people. I bought a $4k computer back in 2005 that worked great for 17 months. Suddenly, the computer went bonkers and VM had been unable to identify the underlying problem after nearly 8 weeks.
My machine has gone through no less than 3 hard drive failures in the past 6 months. Sound familiar? These were common complaints as well.
Finally, it seems that VM often blames SOFTWARE as the cause of the problem. In my case they blamed a piece of software I had been using for 17 months prior on this and 2 other PCs with no problem.
I applaud VM for trying real hard to fix the problems. They rebuilt my computer from scratch and even gave me FREE hardware upgrades. Thing is, they still could not find not fix the hardware problems.
No kidding -- I have returned my PC to VM for repair no less than 5 times in 6 months. Each time the computer came back, it was just as bad as when it went in.
Since it took VM nearly 6 months to stabilize my computer, I was without a desktop for my business. I was forced to go out and spend another few thousand on a new computer...and guess what...I bought my first Mac Pro. My experience with VM taught me that I should never again buy a custom built computer that is built with a dozen different components that don't want to play nice with each other. Even VM Customer Support admitted software stability on a custom machine is far less reliable than running on a brand name like Dell. Additionally, now that the Mac Pro will run Windows within the OS X environment, the switch to mac was a no-brainer. I couldn't be happier. For the same price of a VM custom computer, I bought a loaded Mac Pro that (with the use of PARALLELS) runs Windows and MAC OS X at the same time. It's amazing! Furthermore, my Mac presents none of the problems I experienced with my VM PC.
VM is a great company with great customer support but I don't trust custom built PCs anymore!
I give a great amount of credit to VM for all the effort they put into trying to fix my computer and upgrading parts at their expense. Heather, Jason and Ben were all first-rate at addressing my problems, but this entire situation (coupled with similar reviews of similar experiences) has left a bad taste in my mouth. You don't pay $4k for a system and have it continually go through hard drive failures and blue screen crashes in this manner.
I urge people to consider a Mac Pro if you are looking to spend a lot of money on a custom built PC. After owning a Mac for 3 months now, I find it far superior and easier to use.
Please ignore the company reply below as it is outdated. This review was updated 2/3/07"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Favorite Stores
4560 reviews
4351 reviews
Least Favorite Stores
Velocity Micro from Velocity Micro has responded
Posted Dec-26-2006Thank you for posting your review of Velocity Micro here. We apologize for the frustrations you've encountered.
We are working on your system now and are trying to isolate any hardware-related problems. Heather Taylor and the rest of the customer care team have been working closely with you and keeping you updated on progress throughout this process. We look forward to returning your PC to you in pristine working condition.
Please don't hesitate to contact us at any time.
Thank you,
Velocity Micro