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2016-04-21
1/5
Too Bad Their Service Doesn't Match Their Ratings
"I ordered 2 LP Hoses for my RV which they stated online that they were in stock. I waited 10 days and realized that I hadn't heard from them concerning a tracking no.. I called and they stated those hoses were out of stock although their web page stated in stock when I called. They apparently don't contact you unless you call them first when you order something and they find out it's out of stock - no way to do business!! Would not trust using them again!"
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2010-01-21
5/5
"Crucial is on the top of my list when it comes to upgrading or replacing the ram in all of the machines that I have brought to me for upgrading or repair. Their Customer Service is the best if you have need of them. It always goes great when I order online from Crucial and I really like their online scan for detecting the right ram for the PC I happen to be working with. Thanks Crucial for the quality service that I've grown to expect!"
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2009-07-27
4/5
"The purchase of my Sharp Aquos 42" LCD could not have gone any smoother thru J&R Computers. I received it in less than a week from my order date and had the UPS tracking no. emailed to me as soon as it was pulled by the warehouse. I would have preferred that the TV was packaged inside another box to add some extra protection in shipping since the mfg. packaging upon receiving had noticeable puncture in the box but upon inspection by me and the UPS delivery agent it proved to be that no harm was done."
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2009-03-11
5/5
"I've ordered from Mwave.com for many years and have never been disappointed in their prices and they're quick to ship and provide careful packaging for my PC electronics. I just ordered the a couple of Mobile Hard Drives (Western Digital) and they had the best price compared to Newegg and others that I have also ordered from. Thanks Mwave for the excellent service, I've never been disappointed with Mwave!"
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2007-10-18
1/5
"I really can't say anything good about Samash.com. I placed an order and I was told one item would be backordered but I should receive it in about two weeks. After three weeks I called and asked their customer service rep if they could check with the manufacturer for an estimated ship date from them and she told me she would email me with an ETA by the next day. That way I could decide if I wanted to wait further or change my order to something in-stock. I never heard back from her so I called a second time and was told that he would check it out for me and get back and like the first I never heard from them again. The following week I placed a third call and talked to a customer service rep named Quinten and again he promised to get me a date but after having to call him back based on no response from the first contact with him he told me he lost his reminder to check on it but again I never heard again from him. I'm just glad they aren't the only ones with guitar equipment to deal with so I can at least spend my money hopefully with someone more reliable when it comes to customer service. They really suck in that area, I would clean house of the current loafers and find someone in sunny Florida that really wanted to work. In the end if they would just follow the age old maxim I live by and that's: Say as you do and do as you say!"
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2007-08-14
1/5
"Words can't describe the moronic responses that the Blockbuster "Customer Care" (that's a laugh) group puts out on a daily basis. They never investigate your issue that you contacted them about but they quickly send out a generalized statement with an overview of their policy which may apply to why you didn't receive your movies in a timely manner or it may not! They couldn't offer a reasonable response to why they couldn't send a movie that clearly stated it was available on your movie que but was passed by time an time again to go further down your list and you can forget about having any new releases shipped out on the day that they are supposedly available on that Tuesday. I believe it's clearly because Blockbuster has staffed their Customer Care (actually Customer Don't Care) facility with a group of mentally challenged individuals. I finally responded back after several back and forth emails without gettting a response to my original issue by telling them that they were throughly entertaining with their off the wall responses. I just wish someone would start up an online movie rental company that would do what they say and say what they do!"
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2007-04-04
1/5
"This was my first experience with purchasing from Buy.com and it will definitely be my last. Their Customer Service is a joke. I purchased a 19" Viewsonic and was using an online click thru coupon for $10.00 off of any $175.00 purchase. Each time I tried using the coupon it would show up in my cart and then during checkout it would tell me that I had already used it which wasn't so. I went ahead and completed the purchase and thought that after explaining the situation they would credit my purchase after confirming that I had not used their coupon as a new customer. The so called Customer Service wrote back and acknowledged that the coupon was unused but stated that they would not credit my purchase for the $10.00 off. I purchase a lot of electronics online and I'll be sure not to waste my time with this bunch of losers."
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2006-09-19
4/5
"I placed my order on Saturday and have yet to receive any confirming email. On their account site I see where it shows the status of my order as processed but nothing to indicate at what stage. When I've tried to contact them thru their toll free no. all I get is voice mail and it tells me that the sales and customer support mailboxes are both full and then it disconnects. I sent an email yesterday asking for status of my shipment since I paid for 2nd Day Air but with no response thus far. Their prices are good but with this kind of service I will not be back to shop again. If I'm wrong and they do respond within the next 12 to 24 hours I will update this response I'm posting.
As a follow-up I was just contacted by Eric of RedOrbit this evening and he explained how over the past several days they experienced a server meltdown which created problems with the auto emails confirming the orders as well as backing up in their email que all of the recent messages. At this point I believe they deserve another chance with my business based on his explanation of events and his sincere apology. He's offered to credit my 2nd day shipping I paid for and I'm looking forward to working with them again."
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2004-02-13
5/5
"Zipzoomfly is the best! They run circles around "OldEgg" when it comes to pricing, shipping and packaging. Keep up the great work ZZF."
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Merchant Member
2003-12-08
1/5
"I purchased a Creative SB X-Fi Xtreme Audio 7.1 PCI Express Interface Sound Card - OEM on 12/20 and received the shipment on 12/23 (not bad shipping since I live in Tn near a Newegg distribution point). But the big problem is that once I opened the Christmas present from my wife on Christmas day Newegg didn't send me a PCI E card but a PCI card. When Newegg obiviously makes an error like this how quickly can they respond and get me the correct card shipped out? I spent most of Christmas day putting my new build together but I'm really missing not having the new sound card to go with my new Logitech speakers. Help Newegg!!!
Edit:
I got back with them a minute ago and found out that although they had sent me the wrong type of card (PCI vs PCI E) that the only resolution I had was to send it back, wait a week and they would send me a new one. I asked if I couldn't just order a new one and have it shipped out and then let them refund my original purchase price and the rep stated that I might end of getting the same card and it maybe a problem with the warehouse. I told him to RMA for a refund and I would be more than happy to order from another vendor today and have a better than average chance of getting the right card! Newegg I hope I don't have to deal with you again to receive your award winning customer service!!!"
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