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Merchant Member
Updated on: 2024-01-30
5/5
Purchased twice!
"During attempting to upload a purchase, I found a chat session from exactly the same purchase last year. My 'tech adviso' didn't get back to me, I set it aside and forgot it! Now struggling to find a way to reach them before i go to my credit card and challenge this purchase.
I heard back from them and has great tech support to sort it out, a refund and help installing the program. Completely satisfied."
Merchant Member
2020-05-13
5/5
Great to deal with
"I found many things on the Vitacost site not available elsewhere and NOT at increased cost, which some retailers are doing."
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10465 reviews
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Softwarekeep from Softwarekeep.com has responded
Posted Jan-30-2024We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.
We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Thank you for choosing our company, and we hope to hear back from you soon.
Best regards,
SoftwareKeep