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Merchant Member
2025-01-24
1/5
Squaremouth's "Zero Complaint Guarantee" is a deception
"Squaremouth's "Zero Complaint Guarantee" is an outright deception. When our claim with Tinleg was unjustly denied after a family death forced us to cancel our trip, Squaremouth offered no real assistance. Despite their supposed guarantee to resolve disputes, they did nothing beyond instructing us to file an appeal. Once Tinleg rejected the appeal, Squaremouth did not make any attempt to resolve the dispute, leaving us to deal with the fallout on our own. Their so-called "guarantee" is nothing but a sham, offering false hope to customers when things go wrong."
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2017-02-02
5/5
Great purchase and price
"I was very happy with the quick delivery and price of the projector I purchased through Visual Apex. I will buy from them again."
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squaremouth from Squaremouth.com has responded
Posted Jan-28-2025After a thorough review of your claim, it was determined that it was handled fairly and honestly by Tin Leg. The claim was denied because it did not meet the policy requirements, as the trip was rescheduled rather than canceled. We apologize that the claim did not have a more favorable outcome.
We understand that this is a difficult situation, and we want to assure you that we are committed to providing our customers with the best possible travel insurance experience. We encourage you to contact us directly if you have any further questions or concerns.