- STORE REVIEWS
- PRODUCT REVIEWS
2010-06-19
5/5
"I have ordered and received at least 25 items from 1 Sale A Day site and and am 100% satisfied with the prices, shipping time and quality of the merchandise.
Recommend A+++++"
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2008-07-15
1/5
"I have ordered several items from Tiger Direct over the years - but this time was the first I had to contact Customer Service - and what an oxymoron that turned out to be - they should rename themselves Order Bafoons or Customer Disservice. The order was for a Toshiba A3 HD-DVD player and was a birthday gift for a friend - I called Customer Service to MAKE SURE that they were in stock - which I was assured they were - placed my order and was given a confirmation/order number - this was Sunday. On the following Friday - after not getting the usual shipping notification email - I called CS and was told that they were out of stock and the order had been cancelled. (I promptly reordered from another source - and the order shipped the next day - and the price was LESS than Tigar Directs)
Two weeks later - I get an email from Tiger Direct - that one of the "free" DVD's "Appolo Thirteen" had shipped and I was being billed $18!!! I promptly called Customer Disservice and was told that the UPS shipment would be diverted and that my credit card would be credited for the full amount. On 6/10/2008 my credit card was only credited for $7.99 and I am out the other $10.
This has been a Customer Service nightmare and the TRUE nature of Tiger Directs real stripes shows that it's ok to order - but pray that nothing happens to your order - because they will invent ways to screw it up."
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2008-03-20
5/5
"Very good customer service advice pre-purchase - prompt shipment (ordered Friday evening - shipped Monday) arrived 5 days later via FedEx - double boxed and in very good condition - low price with free shipping made it best deal on the net for an Onkyo TX-SR805 receiver-eh!!"
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2007-11-02
1/5
"Ordered a LiteOn SHW16P6S and they sent a LiteOn LH18A1P instead!!
I have been trying for the last 5 months + to either get them to replace the burner with the correct one or give me an RMA with full refund-
I have sent them six emails of which they have responded to one - which said that they substituted the one unit for the other - which I told them all along - bottom line - STRONGLY SUGGEST THAT YOU DO NOT DO BUSINESS WITH THESE PEOPLE - unless you don't want any semblance of customer service-eh!!"
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Merchant Member
2006-12-29
5/5
"Excellent service, prices and shipping-
This purchase is for a 27 inch LCD HDTV for my wifes work room-
Actually ordered it on Dec 22 after 5pm so that it wouldn't ship until after Christmas and have to go through the UPS's temporary help gorillas - as my driver had said that the week after Christmas is the lightest week of the year for UPS - anyway - left Tuesday - here Thursday afternoon - right on schedule as always and I saved $200 in the deal!!"
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2005-04-20
5/5
"First time I have used this vendor - VERY impressed with pricing and quick delivery - will definitely use again-"
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
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2004-11-30
5/5
"This order for Verbatim 16x -R DVD media - three cakeboxes of 25 each for $25 shipped with $30 Mail In Rebate-
Got media in 3 days - well packed and in good condition."
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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from TigerDirect has responded
Posted Jul-15-2008Sincerely,
Pat A.
Customer Service.