- STORE REVIEWS
- PRODUCT REVIEWS
2010-09-21
4/5
"A laptop AC adapter was purchased from Amerimax Advanced, through their eBay store front. The order number is the eBay item number.
Unfortunately, this $8 item arrived dead-on-arrival. Emails to Amerimax's customer support were respnded to fairly quickly, and they immediately advised that I need to ship it back at my expense for a replacement. I balked at that--I wasn't interested in making a return, I just wanted them to live up to our contract: I send them $8, and they send me a working AC adapter.
Eventually, they advised me to ship it back USPS, and to not spend more than $3. If the item was found to be defective, they would reimburse the return shipping.
It took them awhile, and the communication was spotty, but they eventually made it right."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2009-07-27
3/5
"This review describes events in an order recently made by my mother. She is not the most tech-savvy, which should explain why I'm writing the account, as well as explain how we got into the mess that is now being resolved.
On her most recent credit card statement, Mom noticed a $12 charge from "Complete Solutions." Calling their number turned up that we had unwittingly joined their savings club by shopping at The Company Store. This torqued her off as she had to repeatedly bat away third party offers from the Company Store salesperson while making her last telephone order. She explicitly declined all offers, but that appeared to have been ignored.
A couple of months ago, she had attempted to make an order from The Company Store’s website. She had shopped mail order from them years ago, and went back for the quality of goods that she recalled. Unfortunately, the website proved too quarrelsome, so she elected to make telephone orders in the future.
Calling The Company Store about this apparent fraud left me in a queue waiting for a manager. After about fifteen minutes, I elected to leave a message. Angela called back a couple of hours later.
At first, Angela could not see how they could have possibly given Complete Savings our credit card information. It was apparently not (or no longer) on file with them, and there was no record of them ok'ing an associate deal. There was a record of the declined offers on her last order. Angela was not aware of *any* arrangements with Complete Savings. Still, there was the troublesome fact that Complete Savings had pointed the finger at The Company Store when I asked why we were being charged. To her credit, Angela called them, while I did the same on a separate line.
It turns out that what *probably* happened is that dear old Mom inadvertently signed up for the promotion when she had tangled with The Company Store's website a couple of months earlier. Even though the promotion was supposed to come *after* the sale, and there was no corresponding sale, Complete Savings got their information. After thirty days, they began charging $12 each month--the second of which, coincidentally lined up with a phone order with The Company Store. Our “membership” has been canceled, and those charges are being refunded.
So, here we are. Some would say that The Company Store only marginally played a role in this transaction. They are still culpable for doing business with an institutionalized scam like Complete Savings, and exposing their customers to those hustlers."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Merchant Member
2009-05-13
5/5
"I've made several small purchases from monoprice, and thought it was time to sing their praises. They have high quality products at reasonable prices, and they don't gouge you on shipping and handling. In fact, there's no evidence they charge you anything for "handling.""
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2009-03-09
5/5
"I've purchased several Logitech products from various vendors. Most recently I bought an EX110 wireless keyboard/mouse combo from newegg.com. (It's a great product at a good price.) I've had little cause to deal with Logitech directly, but had to in this case.
The keyboard had a noticeable warp to it. Newegg could not handle my return, as I had cut the bar code off to mail in for a rebate. (Another reason to hate rebates.) I called Logitech and an obvious non-idiot answered the phone, listened to my problem, and quickly made a judgement call to send me a new keyboard.
Although Logitech should technically take a hit for a badly manufactured product, they scored many points by having a reasonable and direct support process. If the rebate comes in it will be a near perfect interaction.
Edited to Add: I got my rebate in the industry-standard sluggish fashion."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2008-12-11
4/5
"To my knowledge, I've only had one interaction with Deal Tree--a small purchase of a used hard drive through eBay.
For $8.00 + $7.50 shipping, I was to received a used drive that "appears to be in working order." A week later I got the drive. I spun it up, partitioned it, but it would not take a format. I informed Deal Tree that the drive was junk, and asked what I should do.
It was then that I noticed a small remark in the auction: "NOTE: UNIT WILL NOT FORMAT." Arghhhh! Shame on me for not noticing that, but shame on them for equating "appears to be in working order" with "will not format." I sent this note:
| This hard drive is dead. It is not "in good working order" as your item
| description states. Admittedly I missed your note about not being able
| to format the drive. However, saying that a drive appears to be in good
| working order when you know it cannot be formatted is an obvious lie. I
| can't believe you chose to dispose of this junk through eBay, and that I
| bought it!
|
| Refund my bid and shipping ($15.50 total) and I will pay to send this brick
| back to you.
I feared that this would be my first time getting ripped off on eBay. You have to expect it will eventually happen, but I had thus far avoided it.
To my surprise, they responded:
| We apologize for any inconvenience that we may have caused you in regards to your
| purchase.
|
| Because it does not make economical sense to have the item shipped back, please keep
| or dispose of the item. We recognize that this is our mistake. We have authorized a
| full refund, including shipping, to be credited to you via the same manner you
| paid. Depending on the method of payment and your banking institution, this credit
| should reflect in your account within 5 business days of this email.
Hooray for customer service."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2008-12-11
4/5
"My only experience with Just Deals is from a small item purchase on eBay. I bought an 128MB AGP video card for $5.50 + $9.95 shipping. Unfortunately, they sent me the 64MB version of the card.
The mistake is understandable, as the packaging was clearly designed to accomodate both versions of the card, with only a small sticker distinguishing which product was actually in the box. They agreed to pay for me to return the card, and they would ship a replacement. Although I was very explicit in warning them not to make the same mistake, they shipped me another 64MB card.
At that point, I decided to cut my losses and keep they card. The offered me a $5 refund, and that sound reasonable to me.
So, the order was repeatedly screwed up, but they were persistent (if not accurate) in their attempts to correct the problem, and ultimately made a proportionate compensation."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2008-11-25
1/5
"My friend's mother, Sharon, needed a new computer. She had been using a Pentium III running Windows 98 for quite awhile, and it looked to be on its last legs.
Because of Sharon's inexperience and budget, it made a lot of sense to find a Windows XP machine instead of buying something that would bottom out trying to run Vista. That presented two options: 1) Rebuild her current machine with a new motherboard, cpu, etc, and buy an OEM copy of XP, or 2) Buy a refurbished machine from one of the big boxers.
After pricing out option #1, I called around to big pc, and had a good conversation with a salesperson in the Dell Outlet. For just a little more than a rebuild would cost, I could get an entirely "new" rebuilt computer, running Windows XP Home. Option #2 would not be quite as powerful as the rebuild, but it would be fast and easy; Famous last words.
I had told the rep that I only had three criteria: 1) Windows XP, 2) At least a 90-day warranty, and 3) less than $400 delivered. She said she could deliver on all three requirements. I set up the order, and the quote would be good for 48 hours—all Sharon had to do was call in and pay for it.
During the next few days, I realized that Sharon had made the purchase within an hour of my call to Dell, that Dell had shipped an entirely different PC than was quoted, and that it was too late to cancel the shipment. Arrghhh!! They were sending a Windows Vista machine with half the memory. It would take longer to boot a machine like that than it would to be delivered by DHL.
To summarize my annoyance: Over the next month, I made dozens calls to get the misorder back to them and get Sharon’s refund, all without finding a Dell employee that gave a crap that they had screwed up the order. They even had the courage, after I expressed that I would not be buying Dell again, to try to upsell me on the returning order. Sheesh.
My Dell Outlet salesperson, Leah, seemed incapable of returning a phone call. Tom McClure, her department head, managed one return. He was going to call me back after he found out why the order had been pooched, but apparently fell off a cliff during his quest.
Dell employees were always polite, but never seemed to know what was going on with the order. Calling three time in succession would yield three different status reports. My teeth are grinding again now to think of it.
Dell Outlet should have said: "Yikes, you’re right, that order is messed up. I’m going to recall that shipment, and send you out the pc you actually ordered--today." If they had, I would be writing a glowing review about how Dell treats their customers like they want to keep them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2007-10-26
1/5
"I purchased a Creative Labs 2.1 speaker system (SBS 380) from NewEgg.com. Upon receiving the unit, I noticed that the volume knob was missing. It seemed reasonable to me to go to Creative about this manufacturing defect, as (1) they were responsible for the defect, and (2) they could most easily forward the part to me.
Apparently, it's "policy" for them to screw over their resellers for their own mistakes. They did not have the required part in repair stock. They would not retrieve one from an already packaged unit, and ultimately they disavowed that it was even their problem because I bought from a third party.
I've purchased a lot of Creative products in the last ten years, and have recommend them to many people. Their products have, to this point, been of consistent quality and reasonably priced. The fact that they've performed so poorly in my first call to their Customer Support is disappointing. Since they've give me the big FO, I see no reason not to return the favor.
I'll likely be updating my review of NewEgg.com, but it's relevant to point out that they have taken up Creative's slack, and sent me an entirely new unit without the requirement to ship the first one back. I'm sure I can find a different manufacturer at NewEgg.com the next time I need an MP3 player, sound card or speaker system.
UPDATE: Three weeks in, and my right speaker has been intermittently dropping out. The likely culprit is a broken lead in the input line. Newegg immediately offers to send a replacement, but I've been able to combine parts from the original and replacement sets to make a workable whole. Creative quality control has apparently gone down the tubes."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
Merchant Member
2007-08-30
5/5
"NewEgg has perfected the formula for online sales. I'm a long-standing customer of NewEgg's, but have only recently decided to rank them at resellerratings.com. They don't really need the boost, but it's only fair to grant props when they are due. Broad selection and low prices are great, but NewEgg's distinction is their customer support.
Case in point: I purchased in expensive AGP card for $40--$30 with rebate. After receiving the card, I attempted to apply for my rebate with myrebates411.com. Amidst warnings about how any error would result in my rebate claim being denied, I found that there was no way to correctly fill out their form--a drop down list did not include the SKU that I absolutely, positively had to fill in correctly if I were to get my rebate.
I explained my dilemma to NewEgg, and they instantly credited me the rebate that I was due. It was a small amount, but doing the right thing without bickering with me served as a massive force multiplier.
Edited to Add:
NewEgg has done it again. I purchased a Creative Labs 2.1 speaker system, and it arrived in record time. Unfortunately, the volume knob was missing.
Creative was unwilling to fix the problem they obviously created, but NewEgg took up the slack. They immediately sent out another set of speakers, and told me to keep the first for parts."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2004-12-27
3/5
"I've have purchased approximately $500 worth of merchandise from Console Source, in two orders, in the last six months.
(1) A Western Digital 200 Gb hard drive. A few days after ordering, I had not received a shipment confirmation, or any status on the order. As logging into their website repeatedly failed, and I expected shipment within 24 hours, I telephoned them. It turns out that the item, though marked "In Stock," had been backordered. I eventually received the product in good order, a week to ten days later.
2) A copy of HDLoader and a Maxtor 120 Gb hard drive. Given the previous encounter, I opted to call Console Source after 24 hours and having not received a shipment confirmation. I was assured that I would receive on that day, and indeed I did. Unfortunately, it included the wrong tracking number. The product did arrive in a timely fashion, and in proper working order.
Although my interactions have been limited, I feel it's fair to say that Console Source can stand to improve it level of communication with its customers. If they promise to process your order within 24 hours, an email should be sent at that time advising of the current status. That information should be complete and accurate.
Oh, and get Becky some help on the phones!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
2004-09-02
5/5
"I've purchased a couple of thousand dollars worth of hardware from ZipZoomFly in the past six months. My experience with them has been quite good.
Their website is clean and easy to navigate, and sufficiently describes their offerings. Products are reasonably priced and promptly delivered.
Especially appreciated is their (scaled) inclusion of shipping costs into the product price. (For instance, an $8 fan is sold for $9 flat, instead of $8 + $8 shipping.)
I have only had one occassion to test their customer service when some accessories were not included with a DVD+RW drive. They responded in a timely manner (less than a week from complaint to resolution) by sending the missing parts.
Although I wished their support staff would have responded to my email requests for clarification without having to telephone them, I count this experience as generally favorable."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2004-09-01
2/5
"I've made two orders from ModChipStore.com, totalling less than $50. Fortunately, they shipped the correct item in a timely manner.
They do not, however, respond to emails. In the event of a problem with your order, I suspect they would be no better."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Favorite Stores
2 reviews
32 reviews
6232 reviews
119 reviews
89 reviews
Least Favorite Stores
1691 reviews
5 reviews
