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2016-02-20
3/5
People don't pay attention
"I ordered a charger for my tablet which I couldn't find. I placed the order on a Thursday; on Saturday I found my charger so I called the 800 number. They have no customer service on weekends but I left a message with my order number and asked that they cancel the order (as it hadn't shipped and wasn't even in process) and I asked that they call me back so I could be sure the order was cancelled. I heard nothing all day Monday so I called Monday afternoon just to be sure someone had "LISTENED" to the voice mail messages....NADA...they shipped the order Monday morning....I had already sent an email confirming that I was cancelling the order...The girl on the phone put me on hold and probably found that I had called Saturday morning. She told me to keep the item and she would credit my card. She did. However, I then got a response to my email telling me to send the item back when I received. Obviously, one hand doesn't know what the order is doing?....I don't know if I will order again from them. The product was good, it's their internal communication which isn't very good."
2013-03-22
5/5
"GREAT!!!! great!!!! great!!!! I was very, very please...delivery was quicker than I thought; products priced very well...quality good. Thank you Chewy.com"
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2012-11-30
5/5
"I was extremely pleased with this merchant. Ordering was easy, delivery was prompt. The part was exactly what I needed to order and it works perfectly. If I hadn't been able to find this company I probably would have gotten rid of my vacuum cleaner and bought a new one.
I think they are perfect."
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2010-09-30
5/5
"After writing this review I was contacted by customer service from HomeEverything. They were upset about my review but very quickly made it right. They expedited the shipping of my microwave oven and I received it two days later. They also told me they were updating their webpage to show their holidays schedule. The problem I had with the shipping time was that it concided with the days they would be closed for holidays. I had no idea this was even involved. I believe they honestly were not aware of this and I appreciate the way they handled my order after it was brought to their attention. I will order from them again.
I ordered a Maytag Over the stove microwave oven on 9/15/2010. Today is 9/30/2010 and I have not yet received the microwave. I contacted the customer service department with 2 emails; each response was that they were preparing the shipment and it would be 7-14 says to receive a tracking number. They are talking about 7-14 business days. My husband called them yesterday and they told him they were waiting to get a truck going south to ship the oven because they are offering free shipping and they don't get trucks going south very often. I might add they charged my credit card immediately upon the order which is unusual. I did read the reviews on this company and there wasn't anything negative, but I'm not happy with how I was treated. First of all, most companies charge the account upon shipping the product; having them charge immediate is a big concern. The fact that you can't really get a good response when you email them is another concern. My husband called them and was told that the oven should go out at the end of next week; the delay was based on getting a truck going south and the Jewish holidays?..HUH?
I'm not Jewish so does that mean everyone working there is Jewish and they shut down during the holidays? I can respect that but don't you think you should have told someone? I'm not a happy camper at this point."
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2010-07-07
2/5
"I ordered flowers today for a special occasion for my daughter's business. I only ordered because they could deliver immediately, within 4 hours. Approximately 3 hours after I placed my order I received a phone call telling me that they could not deliver today after all; the store they were working with has too many deliveries. They offered to deliver tomorrow, with an apology note. I had to ask about the refund on the express delivery charge, which they said they would refund. I was going to cancel the order because, realistically, I could get anyone to deliver the next day. The customer service rep reduced the order by $15 if I could not cancel and have it delivered tomorrow. I agreed but it wasn't a discount she had immediately offered, and I had to "negotiate" the discount, which I didn't appreciate. I agreed to have them delivered tomorrow, but I am so disappointed that their ad was misrepresented. There should be a disclaimer stating that there might be a chance same day delivery would not be possible."
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