- STORE REVIEWS
- PRODUCT REVIEWS
2005-02-23
5/5
"I've placed four orders with this company over the last two years, and have always received the goods promptly. They have a good selection of gear in stock, and their prices are good, sometimes even terrific -- plus they ACTUALLY beat competitors' prices when asked, rather than meeting them, or knocking a few pennies off to say that "our price is lower."
I notice that the other reviews on RR seem to be far less pleased. I don't know what to say: my experience has been terrific, including the Mackie amp that UPS damaged so badly that THEY refused to deliver it: 8th Street got me another one out pronto; in fact, on my request, they contacted UPS and got the skinny, then shipped another amp without waiting for there normal return process to kick in. They're definitely on my short list when buying online musical gear."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2005-02-23
5/5
"I've placed orders with them a half dozen times, and the transactions have always gone smoothly. The site is easy to navigate, they have a terrific selection, and the online status seems accurate -- I've never placed an order that was "in stock" only to find it was actually on backorder.
They pack well, and ship quickly -- often the same day; never more than the next business day, unless the site clearly says that the item is backordered.
I've returned one item, a MIDI interface that didn't play well with my system. They took it back without hassle, and credited my card in a reasonable amount of time (less than 1 week from the day I shipped it, as I remember).
I live in MA, and ground shipping usually takes only one day, so it's often faster to order the product from zZounds than to drive to a local dealer.
My only comnplaint? Their price matching system is slow: it can take up to 36 hours to receive a reply sometimes, and might even require a second request. If you really want an item and have a better price in hand, call them rather than using email."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2005-01-18
5/5
"This is the saga of an order that went bad -- and a merchant who actually stands behind their service and makes it right!
After a bad experience with another vendor, I placed an order with YesMicro for three Logitech Karaoke mics. Not a big purchase, but these mics were needed for an upcoming party, and I couldn't afford another delay. Rather than ordering online -- their system said the mics were "in stock," but that's quickly becoming the online version of "the check's in the mail" -- I called their 800 number and asked if the items were truly in stock, and where they would ship from. I was told they were in stock, they would ship from a warehouse with 1-2 day delivery to my home, and the order would go out the same day. Terrific! I placed the order, and received a couple of status emails during the day...
The next day, nothing: no status change on the site, no emails, no package delivery. Something was clearly wrong. (I was beginning to see an omen forming here.) I sent an email to YesMicro's customer support, outlining both my experience and situation with the party. I received an email within an hour or so, apologizing for the problem (a shipping glitch on their end). Before I could even answer, I received a PHONE CALL to follow up on the email! I was already impressed, but: Since it was too late in the week to ship the items by ground and still make the weekend, they offered a) to refund my shipping so that I would receive the order a day or two late, but with free shipping; or b) to re-ship my order overnight, at their expense. That's borderline AMAZING from a vendor who also offers low prices! YesMicro has gained both a loyal customer, and an evangelist for their sales. I called three business associates within the next two days, to let them know that I had found a terrific online merchant to recommend. Thanks for going the extra mile, YesMicro!
UPDATE: The return of the "late" shipment went smoothly, including a timely refund of the deposit on my credit card (to make sure that I really returned the second shipment, a policy that I fully accept), and follow-up emails from YesMicro, initiated at their end.
I've since placed another order to YesMicro, and it arrived on time, glitch-free. Based on everything I've seen to date, this is an excellent e-merchant."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2005-01-18
1/5
"I placed an order was placed on a Friday afternoon/early evening for three items, which were shown as "in stock" on both the website and CNet Shopper. When the order was still listed as "processing" by the following Wednesday, I called to inquire. I was told that the order had just passed through credit approval that morning, and would ship within 48 more hours. Due to the unacceptable delays in processing the order -- a week to ship an in-stock item? -- I cancelled the order. There were no issues with doing this, and I received a cancellation notice within minutes of speaking to someone on Upgrade Source's chat support line.
About a week later, I called to inquire about my refund, and was told that it takes 14-30 DAYS to receive a refund! 30 days??? That's almost unbelieveable! I was told the same thing happens if a customer returns an item, or requests and exchange: if there is any money coming back to the buyer, it takes 14-30 days. Caveat emptor!
Update, Feb 2005: I did finally receive a refund, 32 days after requested, and (coincidentally?) four days after I contacted my credit card company and contested the charges. I have very few online companies on my "stay away" list, but Upgrade Source is near the top."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Merchant Member
2004-08-15
5/5
"I've ordered a number of items from Newegg over the last year -- an LCD monitor, a notebook PC, a desktop PC, memory, CPUs, etc. Every order was shipped promptly, arrived safely, and was exactly as expected. Each step of the process was well documented, and sent to me in emails. No surprises -- which is the way Internet shopping SHOULD work, but rarely does. Newegg doesn't always have the absolute lowest price anywhere on the planet, but they're always more than competitive, and as a small businessman, saving an extra $1-2 on a $500 sale isn't nearly as important as making sure the order arrives on time, with no catches. Newegg fits my needs perfectly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2004-08-10
1/5
"I used to purchase a lot of office and computer products for my consulting firm from Buy.com. The service was great, the prices were very competitive, and thanks to their east-coast warehouse(s), it only took a couple of days to get the merchandise. I placed a dozen or so orders in 2001-2002, but eventually started using other services.
I returned to Buy.com this month and placed two orders. What a difference two years makes! The first item was listed as in stock, but 7 days after placing the order, it wasn't fulfilled. I enquired about the order, and was told that it wasn't on backorder -- there was a "delay in fulfillment," with an unknown completion date. (How is this different?) A second order is also unshipped after 1 week. I've since cancelled both orders.
UPDATE ON 8/13/2004: The first item (the backordered -- oops, I mean "unfulfilled" -- one) was cancelled promptly. The second one stayed at "Cancellation Requested" from 8/9 PM to 8/13 AM, when it promptly changed to "Completed". This, despite the fact that the site says that I would receive the status of the cancellation request "in 2 or 3 business days," or 8/11 to 8/12. Based on reading some of the other similar comments on this forum, it would appear that a cancellation request is treated as a inter-company prod to actually SHIP the product, not a cancellation.
I complained about the episode to Buy.com support, and was told that I could refuse the product when it arrives, or I could return it. Oh well, on to Step Three ..."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2003-02-11
2/5
"I've purchased from Directron 9-10 times, starting with small items, and quickly escalating to parts to make full systems. All of the purchases went well -- items in stock; not the lowest price, but competititve; prompt shipping. My last purchase was a real eye-opener, though ...
I bought a fairly high-end motherboard, three 512MB DIMMs, and some removable drive bays. All of this was added to other components already purchased from Directron. I had a problem with the motherboard and my RAID 1 drive pair. Calls to customer service were complete with long hold times, disconnects, and much frustration. When I finally got to support, they insisted that my motherboard was bad, and that I needed to send it back -- which would have crippled me for a week or more. Luckily, I know a bit about PCs, and finally fixed it on my own. (Software problem when the RAID controller was set to ATA mode.)
Last week, one of the three PC-2700 DIMMs died. (Hey, it happens.) I emailed Directron, but they no longer correspond through email. I tried to set up an RMA through their online system, but ran into a problem with a web page that wouldn't link. Finally, I called them and set up the RMA manually. I asked about priority turnaround on the DIMM, and was told that I would have to pay for it -- although if I sent it priority, they would likely respond in kind. I sent the item UPS 2-day; they sent it back UPS Ground -- which will take another week to get here.
They're a fine company -- as long as you NEVER need support!"
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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