- STORE REVIEWS
- PRODUCT REVIEWS
2022-07-02
1/5
Go Pound Sand
"Ordered item, item delivered via USPS, just not to my mailbox but someone else's. Seller said tough, delivered. Filed for Buyer's protection to eBay and they said tough, delivered, doesn't matter to whose mailbox."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
2018-08-16
1/5
Sneaky Hidden Fees
"When paying via PayPal, they tried to hide a fee in it. Then I opted another route of payment and they signed me up for a recurring fee. Beware of the scamming company"
Detailed Ratings
Likelihood of customers making future purchases
2017-12-20
1/5
Nope, never again.
"Ordered flowers and balloon, balloon never arrived, asked for refund on balloon, didn't get it even though they said they would. Have to call credit card company."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Merchant Member
2014-04-16
2/5
"My experience with them was okay. Could have been better and their website selection buttons, when choosing this and that needs work in one particular area. Shipping and Free Items, if any free stuff is advertised with the product you want to buy.
My laptop was advertised with a free game and free shipping. While the game had a button/selection list the free shipping didn't. To get both, they said you had to put it in the comment section of your order.
Okay, so I did that, for the game, I forgot to do it with the shipping. So I get charged $28 I believe. But hey at least I remembered to put the "Free game" in the comments section, so I should get that... right? Nope, no free game either. I had to email them for the free game, which I did get.
That leads me to wonder, if I even did the "Free Shipping" in comments section, would I have gotten it? I doubt it, so they disappoint me there.
Then their "certified technicians" didn't properly install everything on my laptop. One was drivers for the mouse-pad, the scrolling didn't work but since I'm a computer enthusiast, and fixed the issue, guess that makes me better than theirs? :)
Well, if I ever order another laptop, I doubt it'll be through them, since I can't trust how they do the free stuff.
Update:
Josh, the COO, contacted me shortly after the initial review went up, took me a few days to get back with them. They offered to refund me the shipping of $28. The process through them was quick but it did take 7 or 8 regular days for it to show up on my online statement. The time delay is more credit card company and not XoticPC. Process started on a Tuesday (April 22) and showed up the following Thursday (May 1) or Friday (May 2), forgot to check on Thursday.
They also offered other compensation too but I declined and and suggested they fix the system and he said they were in the process of updating/redoing the website, so it seems it'll get fixed.
As for the drivers for the mouse pad, as I explained via email and will here, the drivers were on the CD that came with the laptop.
Changed a couple of stars for the better."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Merchant Member
2014-04-16
1/5
"I suspect this place does fraud on credit cards. I put in an order today for $66 on some heartworm medications and they did 3 transactions. The first was $1.00 charge, the second was a ($1.00) refund. So okay, those two I can accept, they wanna make sure the credit card is okay, strange as many other businesses don't do that.
The third charge was $5.40. A hidden fee? Fraud? I'll lean with the latter as my order statement via email didn't even mention it. Any how, the credit card company picked it up as fraud and are blocking it, new card for me too.
Using their online chat, was able to cancel the order, now we'll see if they do stay cancelled.
Stay away."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
PetCareRx from PetCareRx has responded
Posted Jun-04-2014Dear Customer-
Thank you for choosing PetCareRx.com for your pet care needs. We are always looking for ways that we can better service our customers and we appreciate your feedback.
We are now affiliated with PetPlus. This membership allows our customer to receive up to 75% off their pet's medication and free shipping with no minimum purchase. If our customer elect to sign up for this membership they are automatically charged a monthly or annual fee and this is chosen strictly by the customer. The membership is a separate charge from PetCareRx and will be seen on your bank statement as PetPlus.
While reviewing your account, we noticed your membership has been cancelled per your request. Therefore, you will not receive any future charges from PetPlus. Please give us a call if you have any other questions or concerns.
Have a nice day!
Thank you for choosing PetCareRx.com for your pet care needs. We are always looking for ways that we can better service our customers and we appreciate your feedback.
We are now affiliated with PetPlus. This membership allows our customer to receive up to 75% off their pet's medication and free shipping with no minimum purchase. If our customer elect to sign up for this membership they are automatically charged a monthly or annual fee and this is chosen strictly by the customer. The membership is a separate charge from PetCareRx and will be seen on your bank statement as PetPlus.
While reviewing your account, we noticed your membership has been cancelled per your request. Therefore, you will not receive any future charges from PetPlus. Please give us a call if you have any other questions or concerns.
Have a nice day!
Merchant Member
2011-12-08
5/5
"Ordered a upper and lower rack for my GE dishwasher. Plugging in my model number of the dishwasher the website accurately gave me which ones I needed. Which also matched GE's parts website too, while the style is different I believe that is more GE than APP's. Ordered on a Sunday, they shipped 1st box out on Monday AM, 2nd box out on Tuesday AM, both arriving via FedEx on Wednesday."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2005-07-26
5/5
"Ordered a 250 GB SATA. They shipped it in a timely manner. Would order from again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Web site reliability
Speed of web site
Web site being easy to use
Favorite Stores
51566 reviews
2943 reviews
Least Favorite Stores
xoticpc from XOTICPC has responded
Posted Apr-19-2014