- STORE REVIEWS
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Merchant Member
2011-01-14
5/5
"I ordered a Camelbak Mini-Mule for my son. The price was one of the best online and the shipping price was fair. I ordered on a Sunday and received it on Thursday. I didn't expect to receive it until the following week. The product was in perfect condition even though the box was a little beat up. It looks like they may recycle packing materials, which I have no problem with."
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2009-12-24
5/5
"Received what I ordered quickly (less than a week) and at a fair price. What more could I want?"
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2009-08-31
5/5
"Wow. Just dropped in to see the reviews and was shocked to see the low ratings for PCCONNECTION. Are we talking about the same place? I've shopped with them for years and never had a problem.
Most recently, I bought a Mac Pro, Fusion, and iWork. I was due about $100 in rebates. The iWork rebate came 8 days after I dropped it in the mailbox! Still waiting for the Fusion rebates, but am watching at the rebate web site and can see it's progress.
As for my order, I ordered it on Sunday and it arrived Wednesday without issue.
I've shopped with them for more than 10 years and never had a problem. They've usually have the lowest Mac prices around.
I'm amazed at the poor reviews here, but am not scared off. I'm ordering an iMac from them for my parents as soon as I'm done writing this review."
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2009-01-29
5/5
"I ordered a case for my TomTom 720 on 1/22 (Thursday). It arrived on 1/27 (Tuesday). Shipping was free, the price was competitive. I'm very happy with this transaction."
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2009-01-22
3/5
"The Canon eStore had 50% off all paper sale during December, 2008. I ordered 8 packs of paper in various sizes. As of January 22, 2009, it appears that one pack is on backorder and the entire order is being held. The estimated shipping date is APRIL 21, 2009! That's FOUR MONTHS after the order was placed.
After speaking with customer service, it appears that the order was marked as "ship when complete" rather than "ship when available." 'Bob' in customer service changed it to "ship when available." We'll see what happens.
[Edit 1/27/2009] Bob called me back on 1/22. One of the paper packs I ordered was out of stock and no longer in production. He offered to replace the Photo Paper Pro I originally ordered with Photo Paper Pro II (PPPII). I accepted this resolution.
When my order came today, the replacement pack was a 100-pack of Photo Paper Plus Glossy (PPPG), and the 8x10 paper that came in a multi-pack was in bent packaging. After opening the 8x10 and inspecting the paper, it appeared undamaged.
I called customer service to comment on the the PPPG. They apologized for the error and offered to let me keep the PPPG and said they will send the PPPII at no additional cost.
Long story short, the errors and delays were frustrating. But, customer service appears to have come through and made it right. Based on how this order was handled, I am willing to give Canon's eStore another chance in the future."
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2008-12-12
5/5
""Ground" shipping seemed high, $6.39 on a very light box of software. But, I was pleasantly surprised to see my order on my porch the next day. As long as the rebates get paid, I'm very happy."
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![PROFEEL / PMI Digital [profeel.com]](https://www.resellerratings.com/screenshot/profeel---pmi-digital--profeel-com--small.png)
2006-04-29
5/5
"This was an interesting experience. Not bad, just interesting. I was looking for deal on a Canon 30D, and after a different store didn't return my call, I thought I'd give Profeel a shot.
First, I went to www.profeel.com. The site is a little rough around the edges, but people here on ResellerRatings and folks on DPReview.com give them a huge thumbs up. Then I discovered that there's also ProfeelVideo.com. Same logo, same phone numbers, different prices. Shows up as the same vendor on ResellerRatings. Strange.
I'm getting ahead of myself. I was looking for a Canon 30 & 18-55 lens kit, and it was listed on Profeel.com for $1,398 + shipping; but, ProfeelVideo.com had the same camera & lens for $1,368. But, Profeel.com had the 30D & 17-85 IS lens listed for $1,398 (it usually runs $1,800 - $1,900). ProfeelVideo.com had the 30D and 17-85 in the expected $1,840 range.
Hmmm, was Profeel.com having a sale, or a typo? After reading numerous reviews and recommendations of both Profeel.com and ProfeelVideo.com, I decided to give it try, but not before further investigation. So, I researched the owners of both domains and tried to determine if the sites were created by the same company. Guess what -- different registrants, different addresses, and (apparently) the sites were created by different entities.
A little more research, the address used to register Profeel.com appears to display a house when searched on maps.google.com; ProfeelVideo appeared to display a business/commercial building. But what can you really tell from a satellite photo. But, the reviews were great and there was the potential for a $400 savings. And I didn't think all of the reviews could be fakes. I bought. A day later, I still hadn't received a confirmation e-mail, but did have the order # I got when I placed the order.
I expected a confirmation call for my order and wasn't disappointed. I was, however, disappointed that the price of the 30D & 17-85 lens was a mistake and the real price was $1,839, "terribly sorry for the mix-up." Bummer, so much for a sale. But it wasn't surprise, and was the result I expected. I didn't interpret it as bait & switch, so proceeded to purchase the 30D/17-55 lens I was originally going to buy. This was $1,368 -- about $130 cheaper than most reputable merchants.
I was asked if I wanted to buy a discount package (I don't remember what was offered, but knew I didn't want it). "No, thanks." Not a problem, did I want anything else? Yes, a battery grip. Will Profeel meet the price I saw on B&H, which I thought was $10 cheaper? "Sure, no problem." (I later realized B&H was $20 cheaper, oh well). Profeel missed an opportunity here -- I was buying a grip that holds 2 batteries, but the camera only comes with one. They neglected to upsell me another battery (I already had it, so would have declined). "Oh, terribly sorry, the battery grip is out of stock. We can ship it when it comes in." Sure, no problem, that's fine.
I was then asked if I wanted 2-day shipping. "How much?" About $40. That's reasonable, sure. "OK, and we'll send the grip 2-day as well, no extra charge." "Sounds great!" That was the end of the confirmation call. The camera shipped on 4/26, and I did receive a tracking number via e-mail.
Two days later, the camera was on my doorstep. Yep, I was at work and FedEx left it on the porch. Not Profeel's fault, and I was kind of happy because it saved me a trip to the FedEx station. The neigborhood's fairly safe, I wasn't too concerned.
So, here it is, two days after shipping and the camera's in my hands. Brand new, in box, U.S. warranty. Just as promised.
Can I complain? Only about the typo, for which I don't hold a grudge; and about having to have the confirmation call. But the call was expected, so I don't have any complaints about that, either. Nope, no complaints overall. I expect to receive the out of stock part as soon as they receive it.
Note: I was trying to consult both web sites as I wrote this review. ProfeelVideo.com now redirects to Profeel.com, which still has the "rough" appearance. Strange.
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Following up on the out of stock battery grip. I did receive the grip about a week after I received the camera. It was shipped 2-day as promised.
I'll consider ordering from them again, though I'd prefer not to have the confirmation call."
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Variety of brands and products offered
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2006-02-24
5/5
"No problems. Order was received earlier than expected. Power supply seems to be good quality, logs of connectors, cables were plenty long enough. Documentation is limited."
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2006-02-24
5/5
"This was my second order from PC Nation. I ordered a large shredder, and FedEx mutilated the box. The shredder appeared fine upon visual inspection. However, I later found that it did not work right. Contacted PC Nation via e-mail and was issued an RMA within 24 hours. I also cross shipped the new shredder (charge my Visa & wait for refund). The new shredder was delivered without incident.
Although I had to ask for PC Nation to cover shipping of the damaged unit I received, they didn't put up a fight.
Even though I had to return the damaged item, it wasn't the fault of PC Nation. I'll order from them again."
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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
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Merchant Member
2004-02-23
5/5
"Great selection, prices are lower than I can find locally, but not always the lowest available online. Shipments are received by the date promised."
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Merchant Member
2003-11-23
5/5
"I have had numerous transactions with B&H in the past and have always been satisfied with the ordering & shipping. Be it for small items (an SDHC card) or larger items (dSLR, large format printer), I have always been pleased with the experience.
Most recently I ordered a Canon Pixma Pro9000 wide-carriage printer. Shipping was free (a deciding factor) and there was a $100 rebate (another deciding factor). B&H put the printer in a shipping box (so it was double-boxed -- Canon's box and the shipping box) and it arrived undamaged. Many companies would have sent it in the manufacturer's packaging only.
I'm again very pleased with the ease of the ordering process, the competitive pricing, and the fact that the printer was put in a shipping container. Another plus is that B&H puts a copy of any rebate forms inside the box as well. Very professional.
B&H continues to be my first choice for photography equipment."
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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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