- STORE REVIEWS
- PRODUCT REVIEWS
2006-05-06
5/5
"Lucky Vitamin is VERY GOOD!
I purchased Tom's of Maine Natural toothpaste (fluoride free). They listed ALL varities with detailed information. Bought 12 tubes (quantity discount), and S&H didn't increase (from 1 tube)!
Best prices on the net! Shipped promptly, packed well...
Had to call for "in stock"?- were VERY nice!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2006-04-22
1/5
"American Water Distillers- No invoice!
I purchased a distiller from. They "say" there is a warranty, but would not give me an invoice or warranty in writing?- requested three times!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2006-04-04
3/5
"Arizona Tools sold me a defective silver tarp, but good service. Grommets on all 4 corners were poorly attached, and one not-at-all.
Nice Customer Service Issued me a partial credit, so that I used to buy a grommet attachment kit.
They need to check corner grommets on their other tarps!
Low prices, but very restrictive return policy."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2006-03-27
5/5
"Sleep EZ mattress VERY GOOD!-
Pros-
1. 10000 is a VERY comfortable med/soft mattress. My nagging lower back pain (that I got after 4 years of using an expensive Spring Air Pillow Top mattress), went away!
2. Shipped/received in a very timely manner!!!
3. Salesman Shawn was very nice & helpful- no "High Pressure" sales tactics..., and made sure I got my invoice.
4. Comfortable "adjustable" 3 density layer Talalay foam is hundreds less than Sealy's closest 1 layer "somewhat" comparable.
Bottom Line- I'd use them again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2006-02-24
2/5
"Envision Monitor- Good. Tech support NOT!
Nice LCD monitor (3d Envision), but tech support did not respond to my XP installation problem emails.
Searched web, and discovered you cannot adjust resolution & refresh rate until AFTER Windows Update (XP reinstall) is completed."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2005-11-04
5/5
"Vitaglo NEVER A PROBLEM!- CONSUMER TIPS!!!
I have ordered Vitamins/herb products (best prices I've found!!!), "several times" and never a problem. Shipped "free" ($50+ order) within 2 days, long expiration date.
I will continue using them!
After reading MANY negative reviews on Vitaglo- It would appear that they are good unless you have a problem. Their lack of consumer services..., is reflected in their "lowest by far" prices.
Consumer tips!- If I do ever have a problem with ANY online purchase-
1. I ALWAYS pay with #1PayPal (easy disputes...! I alternate pay with my CC, just in case...?!), or a Credit Card. I can always dispute a purchase back to PayPal or my Credit Card company (not as easy) for refund...
No, I don't own stock in PayPal- but PayPal has easily handled SEVERAL disputes for me on bad... EBAY purchases, and have always gotten me satisfaction with a refund/credit/product...! When you file a PayPal dispute- Sellers acct. is automatically frozen, until resolved...!
a. I always contact seller via "email" & keep a copy of ALL.../detailed notes!, for the proof that is required with a CC dispute!
b. I NEVER pay ANY online purchase with a debit/bank card or check, as this is virtually the "same as cash", and VERY difficult to get a refund... on!"
Detailed Ratings
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Value the company offers
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
2005-09-17
5/5
"Outletpc.com Very Good!
This my second order with them-
1.Both shipped the same day as ordered. Reasonable shipping rates!
2.Their pleasant customer service- went the EXTRA mile for me!
3. Their high quality generic cables are 80% less!
4. Their Arctic silver 5 is 40% less.
Many of their other products VERY LOW PRICED>
This is the first place I look for supplies!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Merchant Member
2005-09-13
4/5
"Newegg.com charges restocking fee for defective items!
I ordered two sata HD's (Hard Drives), for my business computer.
3 day delivery guaranteed- Took 4 days (from date shipped).
Both drives were defective! RMA'd- defective, in as-new condition.
I had to overnight the EXACT two same drives from DELL. They worked perfect!
My Computer Tech business was down for 10 days. This DELL HD fix..., also ended up costing me $150 more!
Then!- I get the RMA invoice's from Newegg, and they have the nerve to charge me $47 in re-stocking fees! BAH HUMBUG!
Newegg Customer satisfaction returned my call & offered to make it right?- I'll post if they do as they said?
Newegg finally refunded the restocking fee+. Shold have done this automatically, on return of defective merchandise!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2005-09-09
4/5
"Securemart.com A WORD OF ADVICE!-
The only invoice you will be able to get, is at checkout!
PRINT IT AT CHECKOUT!
"Excellent!" price on Antec SLK3700-BQE ATX computer case (LOVE IT!), makes ordering problems worth it! Brand new, in perfect condition ( First time I have ever received a shipment from Fed-ex, that had outside damage to shipping box? Product appears to be ok?)!
Checkout showed S&H, but did not include S&H on final checkout invoice (bug)?
They emailed me promptly for S&H $authorization- shipped that same day!
I had to email them twice, for a corrected invoice copy. Terry & Cust svc. rep, were VERY NICE!
I would use them again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2005-07-11
1/5
"Air-n-Water BAD!
Ordered wrong product. Cust svc advised me to refuse it, and return for refund. Weeks later I had to call for refund! They had received it, and had NOT made refund?! Not happy with their service!"
Detailed Ratings
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Value the company offers
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Is committed to quality products and services
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2005-04-20
1/5
"Amazon.com- Slow delivery Bad Credit Card!
The one thing I REALLY like about them is their "User Reviews" on products- THE BEST!
My BIGGEST complaint is with their new Amazon Visa credit card promotion. VERY MISLEADING!
While checking out- Sign up now , and get a $30 gift certificate.
1. You don't get the certificate until approval by BankOne.
2. Then nowhere in "my account" did it show the certificate (only on checkout).
3. It has a fairly short expiration date (no mention of this). Have to call...
4. They offer a 1% gift Amazon rebate (most other cards offer cash). Here is the catch!- You only get a gift certificate when you charge a FULL $2500.00. Then I suppose that you get one of their "no show"/short expiration date gift certificates?! Anything less gets nothing! Probably an expiration date on that too!
As soon as I get my first $2500 charged, I am going to drop them!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I finally get the "poor quality" VCR, and it's pack in a "badly" damaged box! It was that way before they shipped it (shipping bag was intact)!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2005-04-01
1/5
"Saitech not trustworthy!
Purchased CPU that did not fit in socket. Called Intel support who verified I ordered correct CPU for my MBO. Intel then advised me that it was a defective CPU, and to return it.
I ordered the same model# CPU from another supplier, and it fit just fine!
When Saitech called me- I told them about the new CPU fitting- Saitech still charged me a 15% restocking fee, on this DEFECTIVE PART!
BAH HUMBUG!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2005-01-28
1/5
"RuntimeComputer- Excellent memory prices,BUT!-
1. Paid for "name brand" memory, and received "generic"- that didn't work. Email invoice also said "name brand". I paid for return shipping.
2. Took them 11 days from receiving back memory, and a phone call, to get a refund (product only) on my credit card.
Have used them 3 times, and this was the first problem. They need a "memory finder", and better product specs.!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-06-30
5/5
"GOOD ONE! READ THIS!
How to return an "unopened" item (from most anyone!), and not pay any extra "return" shipping!-
I ordered the wrong item, and called buy.com (you get a phone#, with email order confirmation)cust svc for instructions (item had already shipped, but not received yet)? They advised me to-
1. Go to their "excellent" web site, and get an RMA# (very easy- "returning items...").
2. When I receive the item- "Do not open it!".
3. Write the RMA# on the outside of the box.
4. "Call" the carrier (cannot take to their depot), and schedule a pickup.
a. Request that the carrier leave you proof of return (in case of any hassle...)!
b. Make note of the tracking#, and print it out on their web site, after returned.
Buy.com gave me a "full credit", and ate the "free" shipping! Couldn't have been better!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-06-05
2/5
"LOUSY OUTSOURCED TECH SUPPORT!
DELL used to have highly rated tech support.
The past few times I have had problems, I ended up with "totally clueless" techs from the Philiphines (and I paid extra for priority advanced support! Should have got the GOLD support I guess?)
I used to get techs from India that were pretty good, but no more!?
DELL is NOT SWELL!"
Detailed Ratings
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