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Merchant Member
2003-03-05
5/5
"Amazing service. Placed my order on Saturday: MSI K7N2-L motherboard, 1800+ XP processor, 1 stick of 512 pc2700 memory, and a case. Was hoping to get it by the next weekend so that I could put my new system together, IT ARRIVED ON WEDNESDAY at NOON!!! Kudos to Newegg on getting the service out the door and to FedEx for getting it here so fast. Everything was well packaged and in perfect shape. Definitely gained a customer here!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2003-01-13
4/5
"Ordered a Ti4200 video card, came defective. Got an RMA number from the return dept. and sent the card back. When I went to check on it, funny the 800 number was disconnected. I tried e-mailing them but it came back as an invalid e-mail address. Tried going to there website but that was down. I read another review about this and thought it was just by chance, but this is ridiculous. I had planned on purchasing a plusview 1000amg case from them, but after getting screwed like this there is no chance. If something should change I will defenitely let you know. I WAS happy until this happened.
*update 1-24-2003*
Okay , here's the status. After their website finally reappeared I tried e-mailing them a couple of times. Finally called them and the guy I spoke to said the return order was being processed and should ship next week, arriving on friday. After the phone conversation I did get a response to one of my e-mail's. The e-mail stated that they were waiting for a replacement from their vendor and that was the cause of the delay. So I am actually feeling a little bit better, now I'll just have to keep my fingers crossed.
*Update 2-25-03*
Hey hey. It only took 2 months but I finally have a working G4 Ti 4200!! Juliet in the RMA dept. was very helpful, any troubles on RMA I suggest you talk with her. Only complaint was never received notice that the replacement had shipped. I CAN live with that though."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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