"Executed the Landrush Order Succesfully."
"Everything is fine! Quickly call that I have to fill out information about yourself. Thank you!"
"I purchased a .web.za domain and before coming to 101 domain i visited a couple of websites offering the same service but were all telling me registration will take 3 days to review then a week to complete and then pay a monthly fee . When i visited 101domain.com my .web.za domain was registered within 2 days and i think the delay was with my paypal account and then there are no monthly fees attached to the domain registered."
" Very easy transaction. Thank you . "
"?? ?????? - ??????? ? ??? ????? ????? - ??? ? ????? ?? ??????? - ??? ????????!!!"
"Maybe I'd like to see a yet easier way to access my personal info"
"GOOD SERVICE.. AND WONDERFUL NEW DOMAINS."
"I purchased a domain 16 days ago and it has still not been registered. Two other subsequent purchases are still 'pending.' I have been in contact with Customer Service once, but they failed to meet the service goals they promised me.
It's clear this registrar is not ready for mission-critical applications.
+++++++++++++++++++++++++++++++++
In response to the reply below - 101domain needs to set the proper expectation of service. If there is an issue with certain TLD's, then it is best to be up front about expectations and responsibilities. If there is a delay, you should at least reach-out to me and tell me rather than me having assume what is going on."
"Look at the transactions on my account and figure out the mistakes in your processes"
“Hi civ1,
We apologize for any inconvenience this may have caused you. It appears that all of your domains have been registered successfully. If you have any questions or concerns, please email support@101domain.com or submit a support ticket.
Best,
101domain”
"Refunded my order very promptly, due to a mistake on my part. High level of expertise."
“Hi force2email,
We appreciate the comments and were happy to have helped refund your order. We value your business and hope to continue it in the future.
Best,
101domain”
"extremely disappointing service.will not be using again"
“Hi zahid-61906,
We value you as a customer and apologize that our service has been disappointing for you. If you have any questions or concerns please feel free to contact support@101domain.com.
Best,
101domain”
"Very easy to order new domain."
“Hi jacqueline-97470,
Thank you for your comments. We appreciate your business and look forward to future business with you.
Best,
101domain”
"I havent received any responses yet!"
“Hi ismail_lunat,
We apologize for an inconvenience this may have caused you. Please contact support@101domain.com or submit a support ticket with any questions you may have regarding your domain. We value you as a customer and will do our best to respond to you as timely as possible.
Best,
101domain”
"every time I do an online chat I am told different information. Over a week has passed since I placed my domain order, its still showing as pending and 101 can not tell me when the application will be processed by the registrar ( since placing my order I have been told I would be advised by Saturday 17th Oct at 16.59, then I was told 3-5 days, and most recently was told that 101 cant advise how long it will take)
"
“Hi orderprovisioning,
We apologize for the inconvenience this may have caused you and your business. Unfortunately, the verification is at the registry level and out of our hands. This pending registration can take anywhere from 7-14 days. Again, we apologize for the delay and value you as a customer. Please don't hesitate to contact support@101domain.com if you have any further questions or concerns.
Best,
101domain”
"This was only my second time to register a domain. Using another supplier the experience was positive, fast, easy and good communication.
With 101domain the experience was somewhat different.
The process stated the 28th of July when I paid the first invoice Finally the 23nd of October, I have access to webpage and made the mail operational after months of frustration.
Due to slow communication I get the feeling that the client has to be the expert and drive the process. In the very end it worked after finally asking 101 to follow your own instructions.... and ups there was a small error. "Please use port 2525 instead of 25)
Please consider a more informative communication about which step a new client should expect, expected time, and what the client is supposed to do in terms of presenting documents, change DNS and finally please check you description of mail set up and different server port.
"
“Hi bentbjorlin,
We apologize for any inconvenience this may have caused you and your business. Unfortunately, the .GE registry requires documentation in order to continue the registration process. Once you have emailed the documents, we can continue your registration. If you have any further questions please do not hesitate to contact support@101domain.com. Again, we apologize for our seemingly slow communication and we value your business.
Best,
101domain”
A rep from 101domain.com, 101domain, has responded:
“Hi Eterry-85684,
We apologize for the inconvenience this may have caused you and your business. The approval of .LAW domains is in fact up to the registry and out of our control. This explains the delay in the registration process. If you have any questions or concerns, please contact support@101domain.com. We value your business and hope to have this resolved as soon as possible.
Best,
101domain”