"1800flowers.com didn't do a very good job delivering flowers.
I ordered a flower delivery for a surprise to my girlfriend at work on a Friday.
They didn't show up. The delivery shop called at about 5:30 pm and promised them later that night. Then called again and promised them Saturday morning. Then Saturday afternoon. Etc.
They ended up delivering them to the wrong address on Sunday, after I'd asked the delivery to be canceled.
1800flowers eventually refunded my money, which they should have done immediately when the delivery was missed and then I canceled it. Instead it took a *lot* of badgering and I heard a lot of excuses about how canceling orders was impossible, refunding money was impossible, etc.
Overall:
-Not too impressed with their service.
-Less impressed with their response to a problem."
"twice 1800flowers failed to deliver an item that was recognizable to what shown on their website. failed to live up to their satisfaction guarantee.
item did not include components listed was drastically different in appearance from image on website."
"Placed an order on 8/18 for 2 dozen roses for my wife's birthday on 8/21. In the afternoon on 8/21 when the flowers had not arrived, I called 1800FLOWERS twice and was told "the flowers are on the truck". Well, the flowers never arrived. I wish I had checked the ResellerRatings.com rating first. 1800FLOWERS is terrible - how do they stay in business?? "
"DO NOT ORDER FROM 1-800- FLOWERS!! I ordered flowers for my Mother and got an email saying they had been delivered when they had not. Then they said they would re-deliver and never did again! Finally I got the name of the florist and called her directly, she sent flowers but the wrong order (card was for someone else) and finally sent the right flowers a few days later. What a NIGHTMARE. But what is even more unbelievable is my boyfriend got me flowers about a week after this fiasco (he didn't know about the whole thing with my Mom) and they were not delivered on the same day either!! He eventually sent me the email and had paid $13 for same day delivery and all I got was attitude from customer service. When they came, they were nice but 1-800-Flowers is awful. They will ruin any surprise you might be trying to arrange. From now on I will pay more for another service and not deal with the headache of this one. "
"Ordered a beautiful arrangement for my grandmother's funeral from the 1800Flowers.com website. When I saw the flowers at the memorial services, I was embarrassed they had my name on them! Instead of being white, they were purple; instead a of lots of blooms, it had only THREE; instead of being a in a tasteful white vase they were in a brown handled basket. NOT what I ordered! I contacted 1800Flowers and they offered to redeliver them to the church - I declined because they were for a funeral which had already happened so they refunded me a whopping 20% on my order. How is that comparable? They let you down when you're counting on them the most. I will never order from them again."
"Cyberspace-> India (customer support)-> local Floweriest. Must be a disconnect somewhere. Very Very Very disappointed. Delivery never happened even that customer support told me, happened. Needed to call recipient to double check, and no delivery. Will not use their service any more. "
"I haven't used 1800flowers.com in about 3 years or so, but I tried them again last week and was extremely disappointed in the quality of the roses I bought. First off, they were shipped via Fedex in a box from Miami to Central Illinois. Not necessarily what I would call an ideal trip for a delicate flower. Secondly, when I opened the box, all of the flowers looked like they'd been withering and dying in the dark for days. They were awful. Then I noticed some literature they included printed on the box that said "Place in water for 8-12 hours and watch them revive!" Yeah right...what a waste of money. I'll never, ever order flowers from 1800flowers.com again and would advise against it for anyone else considering them as well."
"Ordered an item called Award Winning Mom #18255. No way this would win any awards. It looked like some overgrown dandelions - nothing like the picture. Very disappointing. Contacted customer support to get removed from their mailing list and described our disappointment. No reponse. Skip these guys and use a local vendor where you might get some accountability."
"Horrible service. Orchid plant not delivered on time, I was never notified, and they refused to give me a refund. I will never use them again. Next time will google a florist in neighborhood I'm sending instead. "
"I ordered the Fields of Ecuador bouquet and silver vase for my parents anniversary on 5/29 and unlike most of the reviews here I had an excellent experience!
The flowers came on time and were exactly as pictured and made my parents very happy.
It seems most of the negative reviews here center around Mother's Day and maybe they're all true, but I had an awesome experience and would definitely return."
"All the reviews below sum it up for 1800flowers.com. I ordered flowers (large size) for Mother's Day on May 6th with a delivery date of May 9th (a day before mothers day). I called my Mom on Mother's Day (May 10th) and asked if she liked the gift I sent. Well, to my surprise, she said she didn't receive a package. So on Monday, the 11th, i call customer service to find out what's going on with my order. They gave me an excuse that the florist they ordered through had a system failure and were backed up on several orders. They told me they would deliver them today (Monday), and that they'd upgrade my order to "even more flowers and we'll add a balloon and a note of apology, as well as send me a $20 gift card" for future use as compensation. I said, that's fine. My mom called me on Tuesday night stating no flowers were delivered. I call customer service back again on Wednesday the 13th (on hold for literally 30 mins before anyone answered) and am pretty heated this time. The customer service rep puts me on hold to call the florist again, comes back after 5 mins and says, "you have two options, you can either have them delivered today and receive a 50% refund, or you can cancel your order and receive a full refund" After arguing with the guy for a bit, I chose option 1, as I still wanted my Mother to recieve her flowers. He told me they'd deliver the flowers today (Wednesday). I was skeptical as i heard this 2 days ago. Wednesday night rolls around and I get a call from my Mom stating, again, that the flowers were not delivered. I'm livid at this point. My dad calls me this morning (Thursday) and says they were finally delivered. He took pictures of what came. There was no balloon, no apology letter, and the there were less flowers delivered than what the picture on 1800flowers.com showed. I wish I would have read these reviews first before making a purchase, that's my own fault. At least I received 50% of my money back, but WILL NEVER BUY FROM THIS COMPANY AGAIN. ABSOLUTELY HORRIBLE EXPERIENCE. I will gladly pay a little more money and go through a local florist from now on."
"2 days delay on Mothers Day delivery, was unable to track the order online, lied about their 100% customer's satisfaction, will never shop there again, and do not recommend anyone to order from 1800flowers.
This review is written after I finally after 2 calls, spending a lot of time on hold, and asking where are my flowers, finally received flowers May 13 in the evening, they promised flowers on May 11th,if I did not call no flowers would be delivered at all, 1800flowers obviously do not know whether the customer received flowers. Still will never shop with them again, it was not pleasant experience at all!"
"I wish I would have read these reviews before ordering. Ordered flowers for Mother's day. Of course they said they "tried" to deliver but no one was home, even though my mother never left the house. It is impossible to reach them by phone and emails to their "customer service" go unanswered. I wound up disputing the charge with my credit card and ordering from a local florist instead. Mom got the flowers the day after mother's day thanks to these jerks....Never again!!"
"Ordered flowers for my mother for Mother's day. Flowers were never delivered. It is impossible to get through to them by phone and they refuse to respond by email. Have requested a credit card chargeback since they refuse to help."
"*** 5/22***Followup from my earlier post***
As a result of 4 phone calls and 12 e-mails which included sending photos of the damaged product, 1800flowers finally sent my Mom a new flower basket. Of course they didn't have what I originally ordered but claimed to have sent a higher priced item. It appears based on their site, it does cost approx. $10.00 more. Also it was delivered by a local florist, not shipped UPS. It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it. Grrrr...
I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day).
I received a confirmation that my order would be delivered by 5/8/09.
On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It just shipped, a day late, obviously it was not going to make it there as promised.
I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use :(
My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase!
So much for their 100% satisfaction guarantee"