"APPALLED! Complete failure to deliver a bouquet that even resembled what I had ordered. The arrangement was supposed to be "Plum Crazy" with lots of purple flowers... what was delivered? Pink and white and some other random greenery. Oh, but there was one purple flower so I guess that counts. And don't get me started on size - the LARGE arrangement I ordered was supposed to be approx 17"x15" in a vase. What was delivered was 7"x8" in a 3" square jar looking thing - that was RED. 1-800-Flowers should be completely ashamed of themselves. And when I called Customer Service to get my "satisfaction guaranteed" all they would do is either credit me 20% or give me a $20 credit towards my next purchase. HA, like anyone in their right mind would bother ordering from them again. So, even if you only get 50% of you had ordered and paid for, they're only willing to give you 20% of it back. My recommendation to everyone wanting to get flowers - go to Safeway and hand-deliver... the quality and quantity will be much greater. "
"Okay, So they suck after reading these reviews I'm ashamed of my self for not doing so before ordering I always used my local florist before but decided to give 1800 flowers a try. That was a huge mistake the flowers were late and did not look at all like what I had ordered for my bffs birthday they were so bad I sent another bouquet from my local florist on top of the other order. 1-800 flowers would only offer me a 15% refund for a late deliveery and dead flowers I told them were to stick there 15% and that I had just learned a big lesson!! Always use a local shop all 1800 flowers does is take 15 to 30% of your money and then expect you to be happy with whatever a shop sends you. They put the flower shops in a bad place by only giving them part of the money so you think you order a $50.00 arrangment then they give them $30.00 or so and expect you to be happy with what is sent. I DON'T THINK SO!!! SHOP LOCAL AND YOU WILL GET THE FULL VALUE!!"
"It's unfair that you can't give fewer than 1 star.
For starters, I ordered 6 items for the girlfriend's birthday:
Stuffed puppy plush
Box of assorted chocolate dipped items (ie: pretzels, etc.)
Box of assorted chocolates
Box of assorted taffies
3 dozen assorted colored roses
Half dozen mylar balloons
I envisioned her having a fantastic birthday surprise when all of these goods were delivered to her at the workplace. They would walk in with all of this stuff, all heads turned, and her desk would be loaded. Instead, the following happened:
1.) Day before her birthday, the stuffed puppy plush arrived in a UPS box delivered with the rest of their UPS deliveries. With it was a note mentioning the other items, so the entire surprise was completely blown.
2.) Day of her birthday, the chocolate dipped items, roses, and taffy arrived. All in UPS boxes. She even had to unpack and assemble the "bouquet" of roses as can be seen here: www.javin-inc.com/flowers.jpg (image on the right is what they advertise, image on the left is what she got after pulling everything out of the UPS boxes.)
3.) Balloons and assorted chocolates arrived an hour and a half before closing time.
4.) Called 1800FLOWERS and they offered what amounted to a 2% refund (not 20%). When I asked to speak to a supervisor, was put on hold for half an hour and hung up on. Called back to be put on hold for a full hour before being hung up on.
5.) They completely ignore the fact that they state "100% Satisfaction Guaranteed" on their site. If you mention it on the phone, they pretend not to hear it.
I cannot begin to describe how horrible this company is. They are blatant thieves, and scammers. They took me for literally hundreds of dollars.
"
"1-800-flowers doesn't even deserve one star. They can't be trusted.
From the website I ordered some quite ordinary memorial flowers to be delivered to a Midwest funeral home one day before the viewing, and two before the funeral. I received an email confirmation of the order plus an unhyphenated 15-digit order number and an address to track my order.
On the second day, when the flowers were to have been delivered, the order tracker on the site still listed my order but no further information. So I called the funeral home and they said had not received the flowers or any messages. I called the 1-800-flowers customer service line and was asked to input the 15-digit number. I was connected to a telephone answerer who could barely understand my English except for the order number which she asked me to give verbally. She looked up the order while I was kept on hold for nearly an hour listening to a junky loop of Vivaldi and Mozart , and finally was informed that they hadn't filled the order. Could they fill it in time for the funeral, at least? No. Why didn't you email or phone me? No explanation.. Why hadn't their order tracking page given any information? It doesn't work. At no point was I offered any explanation or even an apology.
After further delay, I was offered a credit card refund. I do not yet know whether they performed that -- I have had no communication from them.
Before writing this review I checked the order tracking site, and it said that the order was canceled. That is false: the order was simply not fulfilled. They hadn't informed me although they had email and phone numbers to do so, and they hadn't informed the funeral home although they had its contact information as well.
"
"My girlfriend received the Sweetest Love bouquet the day before Valentines Day and the whole order was messed up. The flowers came in a big ugly vase and she didn't even know it was the flowers that she talked about 24/7 until I told her. I paid $15 for the chocolate truffles in the quilted heart box and she got assorted chocolate in a paper Garfeld box. The card on the flowers read " Happy Valentines Day!love Always & Foreverkevin". There were no spaces. Love and Kevin were not capitalized. Everything that could've went wrong did go wrong and our Valentines was screwed up because they didn't get my order right. I talked to someone over the phone and they were going to send her more flowers usuing a different florist. She went to work early the day she was suppose to get the flowers cause she was excited about getting them at work. She never received them because the person lied to me and never put the order in. I called back again and the lady I talked to gave me a full refund and a different redelivery date. This person also lied to me and didn't put the order in. I called back again and talked to another lady and she was suppose to set a redelivery date for today but she charged me $140 for them. This is the worst service I've ever had through any business and I'm tired of being lied to and these people trying to rip me off. I spent my last penny on these flowers and it was suppose to be a special day for my girlfriend. However, it turned out to be a nightmare and here it is over a week and nothing has been resolved yet. I will never do business with these guys again and you shouldn't either!!!"
"My fiance sent me a very beautiful bouquet from this site. I really love the red roses they are still on my table after 8 days still look very nice and fresh. The vase was a nice touch it was a really cool red vase. came with a large box of chocolates too!"
"I ordered flowers for Valentines day from this company and a week later they still had not been delivered. A sorry excuse for a company with that kind of service. I will never use this company again."
"I will never buy from them again, I did not receive the right order. I ordered a dozen red roses in a red vase with baby's breath for Valentine's day. They said the roses would be delivered prepared. There was no vase and the flowers were in a box wrapped in plastic. I contacted customer service to get a refund or get my order re-sent (late because valentine has passed) and they said they would give me a twenty percent off coupon for my next purchase. I responded again saying they were going to lose a loyal customer if they did not meet my needs and they sent a e-mail saying that they had credited 20% of my order back to my credit card. I said thanks for the $15 I will never purchase from you again."
"Selection was smaller than advertised and omitted roses that were part of the arrangement, even though it was a Valentine's Day delivery!"
"I ordered flowers for my wife for valentines day. She did receive her flowers on time, which judging by the reviews I read here that may have been a fluke. The problem I have with 1800flowers.com is the fact that half of her flowers were either dead or dying. They send them in a cardboard box, which everyone knows flowers need light. Also the box probably has the effect of drying the flowers out. FTD for me from now on, at least they use actual local florists. Also I emailed their customer service and explained how dissatisfied I was, they basically told me where to go. You would think in an economy like this companies would be worried about losing what little business there is out there."
"On the morning of Dec. 24, I visited 1800Flowers.com to order flowers for my mother. Their website advertised same day delivery. I placed an order. My card was charged. No flowers were delivered on 12/24. None were delivered on 12/25. None on 12/26. Still none on 12/27. No update was issued for my order. No one called me. No one emailed me. I called on Saturday 12/27 to cancel. I still don't have my refund on my credit card. They say I should wait 5 to 10 days for that. I think you should get your flowers from some other source."
"AWFUL AWFUL AWFUL! Flowers were ordered 12/19/08 and to be delivered 12/23/08. 12/24/08 no flowers delivered and couldn't tell me if they would be. Are they splitting the atom or delivering flowers? I didn't think it was that difficult. Now, thanks to 1800Flowers, I will be sending another gift to my parents for Christmas, AFTER Christmas. They are completely unreliable and mistakenly, thought I could count on them to have an arragment delivered on the day I wanted it. DO NOT USE!!!"
"1-800Flowers customer service is trained to tell customers that Flowers have been delivered even if they are absolutely aware that the Flowers have not been delivered.
On one order, I had 3 different customer service representatives tell me that my flowers were delivered, even though the local florist confirmed that they had not been delivered and also that they had contacted 1-800 FLowers 3 separate times to let them know they did not deliver the flowers I ordered.
Customer service said they delivered the flowers, the local florist called me to let me know that they were not able to deliver the flowers, so I called 1-800Flowers to request a refund.
Customer service put me on hold for 5 minutes and then told me that they delivered the flowers. I later went to the house where I sent the flowers and called to confirm yet again that they flowers had not been delivered and request a refund.
Again, they insisted that they delivered the flowers. Finally, I called the local florist and asked if they had been receiving calls from 1-800 Flowers. They said they had and that they continued to tell 1-800 Flowers that they did not deliver the flowers I ordered.
CROOKS!!"
"I have ordered from 1800flowers before several times and I haven’t got 1 order done right. I will never use them again.
I placed an order for my mom's birthday and selected a same day delivery item. It was not delivered that day and no one called to tell me why. I called 1800flowers several times to be put on hold and then the customer service rep said they would have to call me back. Twice this happened and no one called me back.
I finally found someone willing to help me. I found out the sent my order to a florist that doesn't deliver to the recipients address. Don’t they have a check for this or some kind of check when something doesn’t get delivered on time?
The next day, they offered to have another florist delivery the item for that same day. Of course it was not delivered that same day or the next morning. So three days later on a same day order, nothing was delivered. Needless to say I cancelled it at that point.
I would recommend, just to google a florist in the area you need it to go and make arrangements with them yourself.
"
"This company sent me a plant which was infested with bugs. For about a month I tried several remedies to eliminate them to no avail. I called to try and get some help or another plant and they said that because of the time that has gone by since my delivery there was nothing they could do for me.
I then e-mailed customer service and re-iterated my phone call, about 2 days later I received a response stating they will replace my plant.
"