"Wow - I wished I had found this website before I ordered flowers to send to my mother, who lives 3 states away, on Mother's Day. I payed extra for same day (Saturday, May 10) delivery, and agreed that Sunday May 20 was acceptable. Of course, it is 9:00 PM on Mother's Day, and no flowers. I call, and after waiting about 20 minutes on hold, I get a "customer service" representative. She first implies that no one was home when a delivery was attempted, and asks if i am "sure" they weren't there. (I was on the phone with her moments before calling, so there was no doubt). Finally, she "checked the status." She then tells me that delivery was never attempted, and offers to resend them on Monday, and a 20% discount off of a FUTURE PURHCASE! Laughable, I tell her. She them begrudgingly offers me 20% of this purchase, and a note of apology. As she is entering information, she asks if Tuesday delivery is acceptable. WHAT??? Right now, they have promised delivery tomorrow, and a 20% refund. Of course, after reading the reviews on this site, I doubt that I am going to be happy with what is to follow...

Update: Wednesday May 14. Despite the promises that I described above, no flowers were delivered on Monday after mother's day ... no flowers were delivered Tuesday after mother's day. Today, I called to demand a refund, and they tried to take a phone number to call me back after they "check with the florist to see what had happened." Of course, I had read in other posts here that they do not call back, so I demanded an immediate refund and said if they could not provide a confirmation number for that refund, I would dispute charges with my credit card. At that point, they refunded with no problems.

Advice: If you have been screwed by this company, do not let them drag on with their incompetance - this is a technique they are using to keep people's money. Be forceful with the customer service reps - they will cave if you are strong. Good luck, fellow victims of 1800flowers."

"I ordered the Elegant Wishes bouquet (small size) for my mother for Mother's day (unlike a prior reviewer I liked it). It was a last minute order as we are out of town together assisting my father after emergency surgery and my dad asked me to get her some flowers.

I ordered the flowers online on 5/9/08 via 1800 flowers website. I choose this arrangement as my mother loves stargazer lilies. I used a $10 off coupon and put in for delivery on the 9th or 10th.

I had some problems with the website (or possibly the hotel internet connection) and did not think the order went through so I redid the order. Bad move as the first one did go through so I now had two orders. I panicked as it said you can not cancel orders made between 5/5 and 5/12.

I immediately called 1800 flowers and got through pretty quickly. The agent was very nice and friendly and although it took about 20 minutes to remedy, they were able to call the florist directly to cancel the second order. Their website indicates the cancellation was made.

The flowers arrived on the 10th at about 5pm and were delivered to our hotel room.

They differ somewhat from the website but that is typical and it does state this on their website. It does not appear to be as tall as advertised but in no way looks cheap. The vase it came with is beautiful, much nicer then the plain clear one it was pictured with. It is red and has cut designs in the glass. The roses are beautiful and the lilies should open in a day or so. All in all my mom loves them and my dad is pleased so what more could you ask for. I paid $59.10 which included $14.00 for deliver.
"

"This is the worst company I have ever had to deal with. We had a gift certificate from them that they gave me because they delivered flowers late and dead to my mother in law after her surgery. They gave us the gift certificate to appease us. I tried us use the gift certificate to send flowers for Mother's Day. They could not redeem the gift certificate on the website, so I called. They could not redeem the gift certificate on the phone either. No one could give me a reason why. I asked to speak with a supervisor and was on hold for 20 minutes, and never spoke to one. I told them to forget it and hung up. I then got an email from them with an order confirmation. They charged me full price for the flowers, did not honor my gift certificate, and when I tried to cancel the order, they said it couldn't be canceled. They said a supervisor would call me. None called. I have made at least 7 calls to them and wrote several complaints on the website and no one has called me. I don't know if my mother is getting flowers for mother's day or not. No one will talk to me there. This company is terrible. Their customer service is anything but service."

"Wow, I wished I would've stumbled onto this website BEFORE I ORDERED ANYTHING. My order for Mother's Day needed to be changed and they supposedly did. But it is not in their policy to send updated order numbers by email. I will review once the order has shipped (God willing)...."

"The summary: 7 phone calls, 1.5 hours on the phone, 1.5 hours waiting for phone calls, to pay $16 out of $55 for flowers delivered 4 days late after a surgery and a religious dinner.

On Wednesday April 15th, I ordered a bouquet of flowers to be delivered to a friend's mother on Saturday, April 19th, the first night of Passover. The recipient was holding a Seder dinner/ceremony to celebrate the holiday before
going into the hospital on Monday for surgery. I informed her daughter that I had sent
the flowers. With shipping and handling, the cost was $55.23.

Since many florist close before 5pm on Saturday in the town where I live, I called the daughter at that time to see if the flowers had arrived. They had not. Slightly alarmed, I called 1-800-flowers. I was told that deliveries could happen until 7pm. Howevewr after some argument, the representative checked the
florist hours and revealed that they had closed at 3pm without delivering my flowers! She said that she would call another florist in Gainesville and get the flowers there by 7pm. She offered to refund 20% of the order, which was the shipping and
handling. She promised to "call every 15 minutes" until the flowers were delivered. I agreed. I informed her to call me if there were any problems and left my cell number.

Late Saturday night after their Seder was over, The daughter told me the flowers did not arrive. I called Sunday morning and was informed that the representative had "made a mistake". Obviously they had not "called every 15 minutes" either. I expressed my anger and disappointment, especially since the flowers had missed their intended purpose - as an arrangment for the Seder dinner. At this time I was guaranteed the flowers would make it by that day. I was also offered a further discount and a coupon,
but only after complaining quite vehemently. I called again (now the fourth phone call) Sunday at 1pm. I was told the flowers were in the truck on the way and would arrive in an hour.

On Monday afternoon @ 1pm, the daughter called to say her mother was in surgery. I asked if she liked the flowers. I was told they HAD NOT ARRIVED. Completely furious, very embarrassed and deeply shamed I called 1800flowers yet again and demanded the flowers be delivered for free on Tuesday (when the recipient returned home). I was told the order had been cancelled and that a manager would call me back in 1.5 hours.

No manager called. I called again. I was told a manager would call in 15 minutes. No call. I called AGAIN. I finally spoke with a manager who told me they had already given me all
the discounts they could give (including a gift certificate, which I made clear I would not use since I did not plan on using their service again) and that they could either cancel the order
or charge me the $16 for the $55 order. I was told that company policy was only to reverse the charges for cancelled orders and funerals. The manager was rude and snide and not very helpful.
In all I called 7 times. I spent over 1.5 hours on the phone, more than 1.5 hours waiting for phone calls that would not come to have flowers delivered 4 days after I requested them, AFTER the dinner and AFTER the surgery. I was lied to by two representatives, one of whom swore to me the flowers would be delivered in an hour and one whom swore they would call the florist every 15 minutes. I do not feel that I should have paid
anything for these flowers. I was shamed in front of a friend and her mother, who was expecting the flowers. I was stressed all weekend and spent time at work dealing with the problem on
Monday. My satisfaction was guaranteed and I was NOT satisfied. Further, it is clear if I hadn't constantly hounded the company the flowers may never have been delivered and my credit card charged the full amount anyway. "

"Ordered a funeral arrangement that was to be 36"x36" (cost $80 + 13.00 delivery fee). The arrangement that came was disappointing to say the least. They had used small, unopened flowers and the fronds were dried and split. Embarrassing to have our names on that cheap looking arrangement. It looked pretty sad next to all the beautiful, full arrangements that were there. NEVER USE 1-800-FLOWERS."

"My boyfriends birthday was on march 13 so I thought it would be a great gesture to send him 6 red and 6 white roses to his office that thursday. I called 1800flowers to place the order on march 4th and the customer service representative told me that I could pay via money order to some carol place address in ny. I then sent in my order as well as the money order of $72.98 the very nexy day on the 5th. On the 10th I called 1800flowers to confirm my order and that they received my money order. They lady then told me thaty not only did she not receive my money order but they cannot acept money order payments. Seeing as how his birthday at this point is now 3 days away, I ignore that issue for now and attempt to place a 2nd order via credit card. I was told that I would be billed in the mail and could pay later. I was put on hold for 24 minutes and finally they hung up the phone on me. I called them back on the 11th to attempt to place yet another order. I was told that the flowers would not be able to reach his office on the 13th by 10am because of the ups schedule. Thy could guarantee the day but not the time and my boyfriend is an independant contractor for u.s. Energy savings so very rarely he is in the office after 10:30. Finally i was put on hold for 30 minutes still trying to place an order and never got any service. But wait it gets better. I received a voicemail on the day of his birthday telling me that they finally received the money order and to call them back to complete the order. I called them back and asked to speak with agent #4479 and they said they couldn't transfer me to him. So after telling my boyfriend about this whole phone tag craziness with 1800flowers on the day of his birthday, he called them for me. They were not permitted to release any personal information unless I was present, little did they know I was sitting right next to him. I was transfered today at least 5 times to different deparetments finally I was sent to a billing department and spoke with Debbie who was completely rude and unhelpful. After I had gotten on the phone with her she went away 3 times assumingly looking for my information she finally came back not only with no information but she said she would have to call me back because she had to make another phone call. Appearntly there is only one phone in all of the building. She then said the reason why she had to call me back was because I couldn't be on hold for that long although I had already been on hold for quite some time. After pleading with her as to why I would not let her call me back and I would gladly stay on hold, she without asking nor confirmation if it was alright, transfered me to the voicemail of her supervisor!!! We then pressed zero to go back to the main desk and the lady for the 2nd time transfered us to yet another clueless representative at this point myself and by boyfriend are aggitated and has grown very impatient. In anger we finally hung up the phone because the lady said that they did not receive my money order even though I explained that agent 4479 said that they did. We called the money order services number on the back of our receipt to put a stop to the money order and they could not because 1800flowers had already cashed it, as a matter of fact they cashed it on his birthday morning of march 13th....HAPPY BIRTHDAY BABY!! I'm so displeased with the lack of organization and concern for customers like myself who are paying for services and getting the very opposite. Rude behavior, clueless representatives who don't know anything about crap. What started as a loving gesture for my boyfriend for his birthday ended up as a disaster. This is my first time using 1800flowers and my last! I am highly disapointed I could've gone to jewel and got better service and probably actually got some flowers...wow imagine that: me paying for a service that is offered and receiving it. I will NEVER use 1800flowers again and I'm hoping through this tale ill inform others who may be considering."

"1) Shipped order on the wrong day
2) Overcharged
3) Signed my email up for spam from multiple sister companies without asking
4) Customers Service unable to remove email subscriptions.
5) Still getting spam.

Totally garbage company."

"Wow.
That's all I can say.
This is another vendor I've used, and either I am absurdly lucky, or the reviews are just plain wrong.

Granted, I didn't order on Valentine's Day at the last minute - I ordered after a bad morning fighting with my wife or something trivial.

I ordered the JEWEL OF MY HEART(TM) (#17360)
and Add On: One "I Love You" Mylar Balloon (#2050LV)

They were stunning.

I grew up working in my parents' flower shop, so I know good fresh flowers from stale crappy ones.

I also know that national floral referral services are only as good as the independently owned shop that actually fulfills the order.

I remembered from my own experience in the shop that FTD had poor arrangements that only looked good from one angle. Back then, Teleflora was the way to go.

Why did I go with 1-800-flowers?

Because one woman I work with always gets email from them, she has excellent taste, and I was in a hurry.

These not only looked good upon delivery, they stayed looking good over a week. (She kept them even longer, though after a week I would have tossed them.)

She received the delivery about 90 minutes after I placed the order.

The vase, while I'm sure was inexpensive, did not look like it. Unlike the awful milk glass or green glass, this one is a beautiful purple/lavender shade and would look fine in any surroundings.

My wife works in a tax office, and every day she told me about all the compliments she received.

"

"I made the mistake of giving 1-800-Flowers a second chance, after they failed me one previous time. The previous time, the so called "roses" they sent looked like something that were dug out of the trash after the care takers got done cleaning up the headstones at a graveyard. On that order I called to complain, they were nice enough and offered to resend them, which I said ok. BIG Mistake...no better. After a few more calls, and an attempt at a third delivery I got a big 20% of my order refunded to me.

So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well...the chocolats showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing.

I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered??? They say, well you weren't suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me.

I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.

So, I'm on a one man mission to get the word out. If they refuse to give me 100% refund, well I'm going to get my satisfaction and then some by letting as many people as I know about how poor the service and products are at 1800FLOWERS. Do yourself a favor, use your local florist, and support the neighborhood small business.

Thanks

Dennis

"

"On Feb 13th, I placed an order for some flowers to be delivered to my wife on the next day. I received the order confirmation and the delivery confirmation stating it will be delivered the next day. Next day comes around, no flowers. So I called the customer service around 6:15PM inquired about the flowers; at the time I was told that their normal delivery hours is 9AM to 7PM and the flowers could be their any moment. Giving them the benefit of the doubt, we waited until 7PM, and still no flowers. I called again the very same night to cancel my order with them, and was told that the cancelation notice has been send and my account will be credited; 2 days later, the charge they made went from "pending" status to posted, so I called again and spoke to another customer rep, this time I was told that the flower was delivered on the 14th at 9:37 AM, but somehow they do not have the information on who signed for it, therefore they will need to find out that information from the florist then decided if they will refund me. When I called back on the 19th, I was told a totally different story. I was told that the original florist that took the order refused to deliver the flower, and they have to send the flowers to another florist to be delivered (no mention of the flowers were delivered on the 14th at all), to this date no flowers have been delivered, instead of refund me the money on an order that was still not delivered they offered me 20% discount. I'm just sick and tired of being lied to over and over again, and I have neither the time nor the patience to deal with such a horrible company.
*****I strongly encourage anyone mistreated by this horrible company to file a complaint with the better business bureau as well, they do not deserve to be in business at all.*****"

"I ordered flowers (Rose and Calla Lily's) on 1/15/08 to be delivered 2/14/08 to my fiance at her work. I was charged on my credit card right away. 2/14 came around and I get a call from my fiance telling me flowers arrived for her - UGLY flowers. So ugly she was embarrassed for people at work to see them. Her Valentine's Day was ruined, as was mine. 1-800-Flowers had sent the wrong flowers. I kept having to tell her that the flowers she got were not the ones I ordered. I was so upset, how could they send the wrong flowers? I called customer service all day on the 14th but could not get through because obviously everyone else was calling to complain. All I got was a recording saying their call volume was too high and that they can't help me at the moment, and then they hang up the phone without even letting you wait on hold. I called again on the 15th, and when I finally got through to a representative after waiting 30 minutes, I told him the situation and asked what the heck had happened. He told me that the flowers I had originally ordered (Rose & Calla Lily's) were no longer available so instead they sent other flowers off their website that were of equal value. Needless to say they picked the ugliest flowers ever. Search for Elegant Wishes on the website and you'll see what I mean. They look like $5 flowers you get at Ralph's. The thing is, they never CONTACTED me to let me know the situation. If I had known, I never would have let them send any flowers at all. And how are the flowers I ordered not available? I ordered them a month in advance. There should be no reason for the flowers not to be available when they are ordered that far in advance.

So I asked the representative if they were going to send the flowers that I actually ordered at all, ever. He said no, they were not available anymore, so they can't send those flowers (I guess they can't grow more?). I asked is there anything I can do, and he said no, nothing. So basically, I didn't get what I ordered, I got charged for it a month ago, and now there's nothing I can do? According to him, it was better luck next time. I immediately asked to speak with someone else. Right away he put me on hold for another ten minutes. Another representative answered the phone and I complained some more about my situation and how they embarrassed my fiance and they made me look like a fool. She seemed a little bit more compelled to help me out, so she offered to refund me half the cost of the flowers and let me choose another set of flowers equal to the original cost and they'll send them to my fiance free of charge. I didn't know what I wanted since I wasn't near a computer to look, so I told her I'd have to call back. She gave me her info and told me to tell whoever answered next time my situation.

When I looked for what flowers I'd want to get this time, there were none that I thought were any good, so I figured by now that I just wanted a full refund. I don't want to deal with this company anymore. When I called back later, they tried to just give me a $20 credit to buy more flowers. I told her no, the other representative offered a 50% refund and a new order of flowers, and she was like oh ok. She told me they could send the flowers I originally ordered (I guess they decided to grow some more just for me) with an apology letter. But like I said, I just wanted a refund, I couldn't trust these people anymore. She agreed to refund me the rest of my money. So we'll see how long it takes them to do that. (UPDATE: They still haven't refunded the entire second half of my purchase. Instead, they refunded about 70% of it, so now I have to waste my time to call them again to find out why my entire purchase amount hasn't been refunded)

And don't bother sending them an email on the comments section of their webpage. All you'll get is an automated reply email saying you'll be contacted shortly. It's been 4 days and still no one has contacted me.

So all in all, don't be surprised if you order one thing and get delivered another (and it'll be the ugliest flowers they have), without ever being told that this is going to happen. Don't bother trying to bargain with them, just get your refund and move on with it.

1-800-FLOWERS.com is the worst company ever! They will embarrass you and your loved ones.
"

"While this company offers a strong website, competitive pricing, and a wide selection of products, my experience with delivery has been a nightmare. On February 2nd I placed an order for one dozen premium roses to be delivered, of course, on Valentine's Day. Order placement was simple and convenient, with the small exception of the addition of a small surcharge (about $4.00) to guarantee delivery on February 14th. While I was slightly aggravated that I wasn't informed about the charge until the very end of the checkout process, it wasn't entirely unexpected as many flower shops I've used have additional charges for heavy traffic holidays.

Valentine's Day came and I called my fiancee several times throughout the day, each time expecting the flowers would arrive later in the evening. 9pm came and went (the usual latest delivery time for florists), and I received a very unhappy call from my fiancee. She was a little concerned that I'd perhaps forgotten the holiday, or worse, not gotten her a gift. Needless to say, this was a lot of unnecessary stress for what should have been a nice holiday. At this point, I emailed and called 1800Flowers.com's Customer service department several times, frantic to find out where my flowers were. The email received only an automated reply indicating they were "busy due to the holiday", and the phone call actually ended abruptly in a recorded message stating that all agents were busy and to please call back. I hate to be put on hold forever, but to have to redial the number and go through the automated menu again and again was unbearable. Of course, the online order status form, which all other internet companies pride themselves on keeping up to date by the minute, only registered my order as "placed". (Note: As of today, February 19th, my order status remains at "placed") I slept very little that night.

Late the next morning the roses finally were delivered to my fiancee, however absent the usual phone call to schedule delivery. My fiancee was not home at the time, and a dozen roses sat in California weather on her front porch for several hours. Fortunately, they survived. However, the very personal note card I'd added was not with the flowers. Since then, I've sent four emails to 1800Flowers.com, called three times, and never received a reply. I actually received a promotion email today, which angered me so much that I was prompted to write this review.

Needless to say, I will not be using 1800Flowers again, nor would I advise anyone else to risk dealing with their blatant incompetence and disregard for customers."

"Worst service ever, not only did we receive our flowers a day late, but the note that came with the flowers was wrong. we tried to contact 1800 flowers for two days strait to complain and couldn't get through, then when we finally did, they would only offer us 20% off of our next order, like we'd EVER order from them again! Ridiculous."

" The same as many others, I ordered 2 dozen roses for my wife for Valentines and paid the premium for guaranteed delivery on the 14th. The 14th came and went, no roses. The 15th came and went, no roses.
I called the customer service number and after being hung up on by the automated phone system at least 20 times I was put in the call queue.

To my surprise the rep was cordial and not rude. I have to say they can be shrewd a try to double talk you into believing it's your fault or the shipping company's fault. She actually wanted me to contact UPS to find out where the roses were. Last time I looked it was the shippers responsibility to track shipments. When she offered to refund the shipping costs I asked her to prove that the order actually left the facility, prove that it was given to UPS, she could not. I believe UPS tracking more than I believe 1800's word. UPS tracking did not show the order in their system.
I told the CS rep that I did not want a box of dead flowers, if they ever did arrive, and to please issue a full refund. She did along with a confirmation number. That surprised me considering all the other posts I've read.
After this experience of dissapointment and my wife's disappointment....
The only other time I would ever user 1800flowers would be to send a funeral arrangement when this company goes under.
I have to say, my wonderful wife was very understanding and she loved the flowers I ran out and got at the local supermarket. It was the only place open at the time, and I couldn't let the day go by with out giving her flowers.
I may sound calm now and when I called them, but I was hopping mad at the time, as I'm sure everyone else who got disappointed by this company was. Be assured I will never order from them again, and always use a local florist, in person, from now on."