"2/6/08
Ordered some flowers for my girlfriend for Valentine's day. Chose guaranteed delivery on Valentine's day so she would receive them at work since she had to work until 9pm.

2/13/08
Placed many calls attempting to contact customer service to confirm that my order would be delivered on time so I could be sure my girlfriend would be getting them. I was unable to get through to a customer service rep. The call was either disconnected or never answered.

2/14/08
Received a voicemail stating that my order would not be delivered on Valentine's day but perhaps a day or two after. The lady said I should call back to confirm this. I tried to call back all day and was unable to get through again. I sent 2 inquiries using the contact form on 1800flowers.com first asking if there was a place I could go to pick up my flowers or a different bouquet (and if not, cancel my order) since they had seriously messed up my Valentine's day. The second inquiry I sent stated flat out to cancel my order. I received one email from them saying that I will hear back from them shortly.

2/16/08
I attempted to call customer service again to confirm that my order has been canceled. There are still no flowers to be found, my $84 has not been refunded, and I have still been unable to contact them or hear back from them. I sent them another inquiry using their contact form.

2/18/08
Still have not heard anything from 1800flowers. Have not received the flowers (they would be utterly dead by now) or my refund. Filed a dispute with my credit card company.

2/20/08
Received a call in the morning from 1800flowers saying they are charging back the amount to my credit card since the order was never delivered."

"I placed an order on 2/9 for a Valentine's bouquet of flowers. I took a lot of time to find the "right" bouquet for the occaison. The flowers were indeed delivered on 2/14 as promised (I had to pay extra, of course), but when the recipient sent me a picture of what they received, I was horrified!!! My magnificant bouquet that I had paid $175 for was nothing more than a dozen slightly wilty red roses and 4 stargazer lilies stuck amongst an unattractive bush of greens. MAJOR DISAPPOINTMENT as I could have achieved the same end result from my local grocery store for about $30! What was delivered was and completely unaccpetable and way off the mark from the bouquet advertised from the 1800flowers.com website. Reading some of the other reviews here, sadly, it seems to be more the norm than the exception with this company.

They have promised me a 2nd bouquet will be delivered, and that it will be "right" this time. We'll see whether they step up to the plate and make things right, or whether they embarrass me a second time. I hope not, because 2 strikes and you're out with me as a customer.

Ball is in their court.

2/21 UPDATE -- The new bouquet was redelivered today as promised. It is MUCH nicer than the sparse arrangement of dying flowers that was sent on Valentine's Day.

While I'm happy with the bouquet, two things stick out here:
- The bouquet still looks NOTHING like the arrangement advertised on the 1800flowers website. Maybe the picture they're using to sell flowers is just over-zealous, and not even feasible to sell to customers?? That certainly looks to be the case here.
- I thought I had this all sorted out with 1800flowers, but the recipient tells me they were harrassed by the florist, who told them that they were expecting an EXCHANGE of the original flower arrangment before they gave them the new arrangement of flowers. This is absolutely a "WTF?" scenario!

The 1800flowers CSR said NOTHING about an "exchange" when I spoke with them. And why the hell is the florist harrassing my valentine when it was their screw up to begin with?

All in all, this is just a BAD experience, and I'm personally done with using 1-800-Flowers in the future. They and their rude florists can go to hell as far as I'm concerned.
"

"I have read many comments about this company and I am in the same boat. I ordered some flowers for my wife for V-DAY also, and like every one else they arrived a day late. This is not the first time that this has happened. I ordered flowers for my mother about 3 years ago and she never got them and I did not get a refund until about 2 months after. And it was gift card. Who the hell wants a gift card. It would be one thing if I was able to spend V-DAY with my wife, and did'nt get the flowers on time. But I'm stuck here in IRAQ and this was the only way that I could say, "I LOVE YOU". It's sad the way that this company treats soldiers. We are the reason why you are safe and are able to continue with this "BS". I suggest that this company gets their act together, or people my be willing to take these customer comments to the next level!!!"

"My Valentine's Day order was given thru the 1-800-FLOWERS.COM web site on 2-12-08 for a 2-14-08 delivery. The order was delivered 2-15-08. I am totally in the doghouse with my wife as there was nothing for her Valentine's Day. The flowers showed up 2-15-08. They are frozen and in extremely bad shape. They do not look attractive. I am refusing to pay for an order that is a day late and in extremely poor condition. Three web site inquiries were sent to 1-800-FLOWERS.COM, with no response from them outside of an automated "thanks for your e-mail". I tried to call them about my concerns. Their phone system refused to let me talk to a human about my issues. It hung up on me. This is the poorest example of customer service I have experienced in a long time. I will tell all of my friends to avoid using 1-800-FLOWERS.COM lest they be treated poorly like I was. I am going on line to let everyone know how poor this company serviced my business and then didn't handle my issue. "

"I placed an order on 2/13/08 for Valentines flowers for my wife. The arrangement was lovely online. The order was delivered the same afternoon as promised. Unfortunately, it was less than half the size of what I ordered per the photograph and specifications given. I called and they promised to speak to the florist and have a new arrangement delivered and call me back with the details. I never heard back from them.

A new arrangement finally came late the next day. It was far worse than the first. It had less flowers and they were half dead. The colors were "autumn" colors and certainly not appropriate for Valentine's. The delivery person was so embarrassed that she left both with my wife.

I tried to call and speak with the corporate office but they REFUSE to speak with customers. My calls were routed to their call center. Eventually, after many calls, I was promised a full refund but my wife's holiday was ruined.

I will NEVER, NEVER, NEVER order from this company again. "

"AVOID THIS COMAPNY!!! DISGUSTING CUSTOMER SERVICE!! I ordered flowers to be delivered for my mother on Valentine's Day. They didn't show up. It's now the end of the day Feb 15th still no flowers. I called and got the usual rude, apathetic phone rep. I also talked to a supervisor Kimberly ID 10709. I was just going to deal with them delivering a day late, but they were so rude and insulting I ended up just cancelling the order. For missing V day, they offered to deliver "as soon as possible" (3 days late? 4 days?) and give me a 20% discount. You've got to be kidding me. This is insulting. The only reason I ordered from them was to get flowers delivered on V day as they had promised when I shelled out the $85 to get them there on V Day!! They wouldn't refund any shipping or offer any remotely fair resolution. I am furious. WILL NEVER USE THUIS COMPANY AGAIN. I WILL TELL EVERYONE WHAT A CRAP COMPANY THEY ARE. They ruined my V Day gift for my mother. Because of them, she didn't get anything and I had to explain this BS! SHAME ON YOU!!!! "

"Unbelievable! I ordered a dozen roses and a dozen milar balloons and paid extra to have them guaranteed to be delivered on Valentines Day. By 3pm nothing had arrived so, like most other people on this site, I began calling their "customer service" number. Not being given a chance to wait on hold to speak to someone, the call was ended. By 11am this morning 2/15, the flowers finally arrived. What a disappointment to say the least. The roses looked as though they had literaly been just stuffed into the vase at the last minute, possibly while the truck was parked in my driveway. The flowers looked as though they were many days old and are already losing their petals (4 hours after delivery). I have seen better quality and presentation at a road side vendor selling flowers out of the back of the truck. I have no intention of paying one red cent. My credit card has been notified to deny the charge....be forwarned! Stay away from this company, use something local if at all possible!"

"This company completely failed to deliver on its commitment to provide flowers to my girl for Valentines Day. The delivery date was chosen as Feb 13 to avoid the delays and problems of V day, but they still failed to deliver. I was not contacted to indicate that they were going to change my order. I was not contacted to indicate that they had missed the date. By Feb 15 no flowers had been delivered. Despite multiple emails (they were not accepting calls to the customer help center) there were no responses.

When I finally got through, they offer to provide a $10 discount on the next order - why would I bother as it will never get delivered either.


Creating issues in my realationship due to their failure to execute on a contract appears to be of no issue or concern to them."

"What a rediculous service these bone-heads provide. I ordered WELL in advance, on February 1st!!! Ordered a dozen roses for delivery to my wife. I even signed up for the "Deliver on the 13th or 14th" so I was sure it would get there on time. Not so. On the 15th, I called in and asked where the delivery was. They said it was delivered, just to a different building since shipping wasn't done at the building I had listed in the delivery address. What a bunch of bull. The customer service rep bold-faced LIED to me on the phone. They NEVER delivered it, just lied. They are refunding 100% of my money and even including a 20% off future purchase gift certificate, but I can ASSURE you, I will NEVER use 1-800-Flower.com again. What a nice way for them to completly RUIN Valentine's Day for me and my wife. Just sad... "

"“THE DISAPPOINTED GIRLFRIEND!!!”
Thank you 1800 flowers for making my first valentine a horrible one!! My boyfriend placed this order on 02/09/08, and someone please tell me why was my order late? With specific instructions that they had to delivered before 3pm.Oh, they arrived alright, I had already left for the day!! And not only that, they had some else’s name on the card, who the hell was sandy? I’m sure that was not the name on his credit card he used when they placed the order? In addition, the order was incomplete, where were my chocolates? Oh, that’s right, they forgot to include them! It’s the principle that he depended on this highly prestigious company to make this a lasting impression of our relationship, but that didn’t exists just like the flowers and full refunds hundreds of customers were promised and never received from your company, because of the incompetent people you call employees!! Your policy specifically states that if we, the customer is not satisfied our company will issue a full refund, or any other compensation to assure a satisfied customer. Apparently, this is just BS… 1800 flowers u and your company can shove your 20% refund where the sun doesn’t shine!!!! I’ll be sure to let everyone know how I feel about you company!!

"

"Same as the others, but I ordered on the 5th for deliver on the 13th...the day BEFORE VD.

No dice.

They could not pull it off and from the looks of their 'tracking' page...charged me twice.

Totally bogus."

"This service is absolutely horrendous. I ordered on 2/11 for delivery on 2/14. The morning of valentine's day I was unable to get a hold of customer service. Order status was never updated.

I called about 50 times during the day from 9-7 (their supposed delivery hours) and i get either this message "due to heavy call volume, our customer service rep cannot answer your call" then click hang up or if lucky enough to hear a ring it then goes into two busy signals and hangs up.

When I FINALLY got a hold of someone, they apologized and said "Sir for every 1000 deliveries that are not made, 250000 are". OMFG, are you serious? What king of business do you guys run?

NEVER NEVER order from 1800 flowers unless you want your valentine's day ruined. Be smart and avoid the frustration."

"On February 13th, I ordered a 149.99 bouquet of flowers for my wife to be delivered next day on Valentines Day, because I am out of town on business and we couldn't celebrate the day together. She waited all day until 6pm, when she had to finally leave to attend a dinner appointment.

They conveniently would not answer their customer services phones with some lame disclaimer that due to the high volume of calls, their customer service reps could not answer the phones and to please visit the website where you could track your order online. I was unable to track my order because there was no tracking number, as promised. I have been reading other complaints online and wish there was a way to shut this obviously BAD BUSINESS company down.

As of noontime, today, (EST), 800-FLOWERS.com had made NO EFFORT to contact me or to have the flowers delivered. The real thing that chaps my hide is all the rigamarole I'm now going to have to go through in order to get a refund! What a disappointment and what a drain on my wallet! I would highly recommend finding another floral service!

Fortunately, to 1-800-FLOWERS.com's credit, my wife and I, on a conference call, were finally able to circumvent their ridiculous customer service phone system and finally make contact with a live person. However, we were on hold for over half an hour before anyone answered and we had to navigate the phone system as if we were calling to place a new order.

The customer service rep agreed to credit my account and give a $30 gift credit towards my next purchase.

I doubt, though, I'll ever use them again."

"I ordered TWELVE MYLAR balloons from 1800flowers.com, and there were ONLY THREE Mylar balloons that the recipient actually got. The rest were regular balloons that are already deflated less than 24 hours later! Needless to say I am very upset about paying for something that I did not receive. It was not just for Valentine's Day, but for my one year anniversary. I would suggest not using a place called Bloomies Flower Studio either. They delivered for 1800flowers.com and when I called to tell them my situation, they were extremely rude and didn't even listen to what happened; she cut me off in mid-sentence saying she'd call me back, which she never did. 1800flowers.com has finally responded to my emails I sent on 2/15 and today is 2/25. The email still did not have an option to rectify the situation or a solution to the problem however. So, basically to top it off, the customer service is also inexcusable."

"I paid $99.97 to have 2 dozen roses delivered on Valentine's Day. The money was taken from my account on the 13th, and no flowers were delivered to my wife on the 14th. Several calls to the Customer Service department have been unanswered. In fact, a recording says that no one is available to help me at this time due to high call volume. Then the call is disconnected.

The invoice I have from this company indicates that my satisfaction is guaranteed. Unless 1-800-flowers.com has the ability to retroactively deliver the flowers for which I paid a 25% premium to have delivered on Valentine's Day, they have failed on their commitment."