"If I could give less than 1 star I would. Website listed that my order would take 5 days to produce and 5 day shipping. Received an email with an updated shipping date which was passed by the time I needed my product in hand. When I call to find out they told me that production time is 2 to 3 weeks and if I wanted it earlier I would have to pay. Then I told him I wanted to cancel they said I had to pay to cancel it. By far the worst customer service you can imagine when it comes to dealing with issues.

Here is the exchange:
Client need the order by 5/22. Please proceed accordingly.


Customer Service: ***-***-****
Sale: 1-***-***-****
Jenny Lajera Said...
Hello Levar, Thank you for reaching out to us. Please know that your order is currently in production and we are proceeding with the order accordingly. Also the order was placed with a standard production and shipping option unfortunately we cannot guarantee delivery dates with standard shipping as our shippers do not guarantee delivery for standard orders. Standard orders have an estimated turnaround time of 2-3 weeks. If you have an in hands date we would request you to upgrade to Rush shipping. Please know there might be some additional amount to upgrade the order to rush. Please feel free to write us back or call us back at our customer service number if you have any further queries. Customer Service: ***-***-**** Sale: 1-***-***-****
Levar Gordon Said...
Your website stated 5 days, not 5+ but 5 days, hence why I went with you. Order date may 6th. Ship date should have been may 13th. 1 day delay to answer ticket ship date should then be may 14th. Ground shipping as stated by your site is 5 days which would but them here by May 18-21. These are the things listed and advertised on your site. Since you are now telling me that this is false and I have to pay additional funds in order to receive the order on time, please cancel the order and refund my money so I can take my business elsewhere. To a company that is honest about their business. This is absolute foolishness.
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Nico Said...
Hello Levar, Please be aware that the cost to upgrade shipping will be $24.75 and this will guarantee delivery by 5/22. If you still want to cancel, please note that there will be a cancellation fee as the order is already in production. The fee will be based on the portion of products that have been completed. Please update this ticket to let us know how to proceed. Regards, Nico
Levar Gordon Said...
Please again explain to me why I'm being charged a fee when your website indicated the time? Production and shipping to be 5 days each?. What kind of business are you people running? This is completely unacceptable.. Again YOUR F@$!#ing WEBSITE states 5 days production 5 days shipping.. The order was placed on MAY 6th!! I will never use your services again and will be spreading the word on the complete **** show this place is.. As an international event planner this has to be the worst company to do business with"

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