"I bought the puffy Perfect Way jacket in blue a couple of years back. Waited 3 months to get, on the first day of wearing cotton holes pop-out all over the jacket. Now I’m left with a jacket everyone thinks as lint on it. Turned into a $150 dollar landscaping jacket. Dominic Marino "
"I recently learned of 32 and contacted customer service with a few questions before ordering any products. Their response was very timely and detailed/very helpful, very refreshing compared to many other companies these days.
I ordered several shirts and received them within a few days. Although not inexpensive, they seem very high quality and I'm very pleased with the purchase (as confirmed by compliments from my wife). I had a question on one of the shirts and again contacted c/s, with another very helpful c/s discussion/experience.
I'm so glad I discovered this new source of men's clothes! "
"I love your site. I wish I could win the lottery so I my husband and son could have an entire wardrobe of just 32 Bar Blues"
"I am a very satisfied customer of 32 Bar Blues and yesterday, I purchased a jacket using your CYBER15 incentive. Due to a system glitch the promo was visible to me upon checkout but didn't register at your end. I sent an email to Customer Service later that night and Taylor intercepted it the next morning and after checking the system immediately corrected the problem for which I'm very grateful. What impressed me most about Taylor's performance is that she personally called me and followed-up with an email to inform me that she had corrected the problem. She made me feel valued during these trying times with the pandemic, etc. I have a small consulting business myself and know the value of timely customer service and professional concern for customer's issues. Taylor has demonstrated all of the essential qualities of success in this important aspect of business. I wanted you to know that I appreciate her; and you, for being there for me providing my clothing and fashion needs. I do a lot of business in both No Cal and So Cal. I know where you are in No Cal and love your location even though I use your online venue. I'm eagerly looking forward to receiving my purchase and will be back for other things I'll be needing in the future. "
"Placed order with Alex—excellent
Couldn’t find item # for additional item so called and spoke with Rae—she found the item and added to original order. Both ladies were exceptional—pleasantly surprised Rae was able to find item!"
"I like the mix of casual cool, somewhat trendy but always comfortable clothes they offer. A bit pricey but your style defines you so what the hell! "
"The service was great. Several staff members went way out of their way to help me, and I really appreciated being treated with respect and as if my small order was of great importance!!
(One member of the team, Ms. Taylor, took personal responsibility for correcting my failure to properly return an item. She was successful. Another saleswoman obtained an item for me that was listed as not in stock. She went to a warehouse on her own initiative and found the "Out-of-Stock" item for me! Great attitudes.)
I loved it. The service, in conjunction with the unique, wearable clothing offered, are two reason that I'd recommend dealing here.
"
"I ordered several items, including T-shirt’s, button-ups and shoes. Loved them all, great quality and the T-shirt’s are so soft! The ordering process was perfect, order arrived when scheduled, even with the whole pandemic going on. I’m already looking at new stuff!"
"I purchase some items during the holidays. By the time I was able to return them they were five days late for their return policy. I disputed that because they were going with the day they sent it out not when I received it. At any rate I have been a loyal customer for over 2 years. I've spent a lot of money with these people. Their decision to return the items back to me and not refund my balance was a great business decision. I will "never" buy any clothing from 32 Bar Blues again. When they look up my accountthey would have seen I have purchased quite a bit of clothing from them over the years. If there was any gray area I would always side with the customer. Customer service and customer loyalty is a thing of a past especially with this company. Their items were over price anyway it was time to go. "
"I couldn’t be more frustrated, 32 Bar Blues sent me the wrong shirt, twice, I sent back the incorrect shirt on the 17th and here it is 10 days later and I still haven’t received the correct order, or any correspondence regarding the shirt. I've had difficulties In 5 of the 6 orders placed with these guys. Awful company. I’m so frustrated with the ridiculously poor, unresponsive customer service. PLEASE IF YOU WANT TO SAVE YOURSELF HUGE HEADACHES AND HASSLES DON’T SHOP WITH THESE FOLKS! "
"I used to order gifts every year but this will be my last. I was given misinformation re when items were to be shipped. I paid extra to have items for Christmas. I received items I did not order and when I called....they said someone would call me back.
Of course this did not happen and I was left with no explanation and then told these were on back order.
Goodbye and thanks for the poor customer service. I can see why companies are going out of business. There is no regard for keeping customers happy so why not order from Amazon....
Sad but true. I always tried to keep local and order from these type of businesses.
It’s not worth the hassle "
"I called to ask a couple of questions and the first person couldn't answer a single question. She got customer service on the line (which is a miracle as I tried earlier and got voicemail - what year is it?) I asked if they had any promotions going for new customers as I was buying over 1K of stuff. Nope. Then here is the kicker - she hung up on me! I wanted to ask about shoe sizing but forget it! With that kind of customer service I'll take my thousand elsewhere.
I hope the owner reads this and hires some outside help. Good product but the company is going to implode themselves. Please read the book Traction."
"Young lady that too my order was totally clueless. I had to walk her thru the ordering process. After an half hour i finally got off the phone. Oh and BTW. she said all items were in stock. Come to find out 1 item was back ordered."
"I love shopping at your store because you have such rad clothing! My husband has a unique style (Punk rock meets corporate office? Eccentric banker?) and I am always able to find something that he thinks is cool. I just received my order of the Cherry Point 633469 and Night Flight 614026 and I can't wait for him to open them on Christmas; the feel of the shirt is amazing!
I'm writing because I wish that you made some of your men's styles in women's sizing (or even men's XS). I'm a hoodies and flannels kinda girl. Bought a sweater from you a couple of years ago (sage green and white with rainbow specs) and it's my all time favorite. It's a bit too big, so I can only wear it around the house - a shame because it's not only super comfy but beautiful. Please!!"
"I recently placed an order for my hubby and was so pleased! Everything arrived quickly and the quality was really nice. I'm always a little skeptical when it comes to ordering from catalogs because nothing is ever as nice as it is in the pictures. Not the case, here! Quality and details are top notch and I will definitely order from them again. Hope they start a women's line ;-)"