ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.88/5
Chance of future purchase:
4.89/5
Shipping & packaging:
4.88/5
Customer service:
4.89/5
Return/Replacement policy:
4.84/5

Verified
1/5

2012-08-06

"These guys advertise cheap camera prices - but you'd better buy something else. After declining an upgrade on a battery for the Fujifilm x10 (he told me the standard battery only has a max life of 30min - obviously not true) he told me my card had been declined - also not true, i immediately contacted my bank and they said they had not declined anything. I then ordered the same camera at a higher price from bestbuy and the order processed without any problems.

I actually own this camera - this one was for my sister back home in Australia - and the battery life, while not the best i've had, is at least 2 hours of moderate shooting. Not 30 minutes.

I'm leaving for Oz on saturday and this has really put me out. Not worth it. I'd recommend paying extra and going with a legitimate seller.



"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-08-06

"My experience with this company was nothing but pleasant. Their prices were better than any other website I could find with a good reputation. Customer service was excellent when they had to call me to get missing information about my order and was very helpful by making me aware of a current sale they were having. They have made a returning customer out of me."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-08-03

"Easy process. Sales rep offered recommended other products and lens to go along with the camera body purchased, but did not apply pressure. Product as described and shipping was quick. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-08-03

"I purchased Sony Nex 5N from 42nd St Photo, because it was $100 less expensive than anywhere else that I could find. I figured that $100 could go towards a zoom lens. (It did too) The camera came in a box that had been part of a bigger package that had included the zoom lens. The zoom was removed (I didn't order that anyway). My camera came with the 18-55 mm lens attached, so I didn't realize until yesterday that the body cap and end of lens cap were not included. (That's a first for me) Yes, some of the things were a hassle that cost me time and money (a 15 mile trip to the post office). In the end I ended up with the camera that I wanted, for the price I was willing to pay.There were several bumps in the road with my order, but I received a call from Jonathan Davis, who straightened things out, and threw in some goodies for my trouble. My advice to 42nd Street is to fire the guys who upsale, and I think everyone would be happy. My review reflects a balance of the good, and not so good. I know the store would love a 5* review, but maybe next time.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-08-02

"Very good retailer, I've been a customer for years, but they always try to sell you something extra, this time it was a "special SD card" allegedly "recommended by the camera company. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-08-02

"We chose 42nd Street Photo because they had the best price on our camera and great customer reviews. The camera arrived promptly. We are pleased with our choice and are excited to use the camera!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-08-01

"Great service and great product. I will do business with them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-08-01

"I purchased a Canon Rebel T3i from here and the price is very good and reasonable which is why I chose 42 Photo. The shipping was quite fast and wasn't delayed at all. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-07-31

"Excellent transaction. Low price, great service and fast delivery. I will definitely do business with them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-07-30

"I just purchased a camera from them online. They called to add on an extra battery to the order - which was not needed - the camera comes with a rechargeable battery. They charged me an extra $80 for a camera battery. I called to cancel the order for the extra battery just a few hours later and they told me that it already shipped out and refused to change the order.
After dealing with a rude "customer service" person 42nd street photo agreed to refund me the $80 they charged me for the battery (which normally retails for about $10) so I have agreed to change this review from 1 to 5 starts.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-07-29

"I found the exact camera that I was looking for online through 42nd Street Photo for a better price than anywhere else. I read several reviews on them and they were all positive so we decided to give them a try. They were so easy to deal with and sent out the camera in a timely manner. I also got a confirmation as soon as it was shipped, along with the tracking number and delivery date. Everything was perfect when the camera arrived. I would highly recommend and trust them for any future purchases on cameras and supplies."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-07-27

"My experience was excellent. My Texas daughter broke her camera while visiting us in Georgia. I decided to purchase a new one for her, and it came quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-07-26

"I ordered the sony NEX5 digital camera kit from 42nd street with saving $100 over my favorite online store BHPHOTOVIDEO. This is my first time order from 42nd st photo via pricegrabber.com . I looked at the people feedback some good, some bad but for me it not different from BHPHOTOVIDEO. For phone call upsale, I simple put a note on my payment just told them do not call me, just ship the item. They did ship my camera without a phone call. Overall, i am a satisfied customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-07-26

"Buying from 42nd Street Photo was a GREAT experience! The camera arrived promptly and was exactly as described. The customer service staff was helpful and very friendly. I will definitely use them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-07-26

"Very easy transaction. Good communication from the seller and extremely fast shipping. Everything came as expected and I am very happy with my transaction. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A