"every time I have had occasion to call 4Seating, it has been a 1st in class experience. Professional, knowledgeable, enthusiastic and courteous.
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"Britney was amazing. Friendly, knowledgeable super helpful helping me solve my problem"
"After investing in a home theater system we wanted seating that would add to the experience, after a lot of Google research, I discover 4-Seating, we selected the Coliseum, it has all of the features we wanted, real leather and plenty of creature comforts. The buying experience was seamless, I added several additions and accessories and the customer service was the best I have ever experienced. I highly recommend 4-Seating when you are ready for the best."
"Angela were awesome, replaced broken part. Awesome customer service!! Thanks!!"
"Great customer service and great after sale service "
"Every one was good . One part need change and they were happy to do so "
"Richard did what he said he would do. He followed up with the production manager and called me back in a timely manner. These guys are really hard working trust worthy people that you can trust with your prepaid order. I review again on I receive delivery. Zack my sales rep has been great and I wouldn't hesitate to order from them again. Great American company so please support these guys. "
"4 Seating has one of the best customer service I have ever experienced! Richard (customer service rep) went above and beyond to make me a happy customer. "
"There was some freight damage to our theater seating when delivered. A call to support and Richard Valdez quickly and professionally took care of our problem. we sent photos, and he arranged for replacements to be sent - great customer service.
The theater chairs are well built and comfortable, so the excellent service is the topper for our experience with Theater Seat.com. The chairs are the Equinox model in brown leather, and we opted for the white glove delivery which went smoothly except for the freight damage that happened somewhere along the line."
"I had an issue with a motor on one of my seats. I called and during this crisis of course I've lost my job. They were so kind and gave me a one-time courtesy and save me a home over $150 I commend your company and would buy my next couch from you guys. I recommend this company to anybody and everybody. Thank you so much"
"I purchased the Heritage Streamline.
The main reason I was interested in this particular sofa was due to the individual neck support and motors. I can say that after owning this for maybe a week or more I am noticing a gradual reduction in neck pain compared to my old sofa with a very low back to it (no neck support at all).
The fold down table was probably the next biggest thing for me. I can say that it is very functional for me and not gimmicky at all; although, I wish it wasn't plastic. I was also happy that there were only two power outlets to plugin (as I read somewhere there might be a total of four).
On top of the great sofa their customer service will go above and beyond for any issues you might have. I would definitely buy again from them provided the need."
"Richard Valdez is great to work with and is very responsive. He has helped in troubleshooting electrical issues with our chairs and had promptly sent the parts to fix the issues at no charge, even though the issues were caused by our wear and tear on the power cords. Highly recommend. "
"I recommended my friends to purchase from 4seating.
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"Ordered this on Monday 4/20 after speaking with Zachary from Seatcraft. Wife and I originally had our sights set on the Europa, but Zachary suggested the Anthem as its made of top grain leather where as the Europa is made of gel leather. Same features on both and not much difference in price for a much better material. It was great advice which we followed.
I placed the order and Zachary told me the item will ship on 4/21 to a local mover near me and they would contact me in a day or two after they received it to schedule delivery. I opted not to do the white glove service as I’m handy with assembling furniture, and Zachary said that although the couch was heavy, the backrests were not attached and could be carried individually, two people should be able to manage carrying the base. Based on that guidance, I went with curbside drop. If I can offer advice: For the love of God and all that is holy, do NOT do curbside delivery. The couch is incredibly heavy. If your situation requires carrying the couch up or down stairs, pay the 199 bucks and have them do the heavy work. I wound up hiring local movers last minute to come and move it. Also, the love seat comes wrapped in lots of cardboard and is placed on a large wooden pallet. The driver did not take the pallet, so I had the fun of breaking down the pallet into a whole bunch of pieces to ensure it fit inside the trash bins (we have strict trash/recycling requirements here). Had I done the white glove service I would not have had to mess with all of that. So again - buy the white glove service, totally worth it.
About the delivery schedule itself, remember I said Zachary told me to expect a call from the delivery company? That never happened. Dude just arrived on Wednesday 4/22 and I was totally unprepared. It made for a long and inconvenient afternoon sitting outside guarding my new couch chillin on the sidewalk while waiting for last minute hired movers to arrive. So not very happy about the delivery experience.
Couch itself: Pretty comfortable and enjoy it a lot. But some annoying small defects. 1. Seam on back of couch has a two inch defect where the threads are frayed/missing. 2. The leather is sagging where it should sit flush and tight under the center power console (on fold out middle table). 3. The post that secures the armrest table into the armrest kept popping out, making the table unusable.
Warranty support and customer service is great. They answered the phone on the first call and kept in close communication with my by e-mail. For issue 1, they are sending me a new seat back (will take few weeks but I'm ok with that). For issues 2 and 3, they provided me guidance by e-mail on how to fix myself. Very simple and quick fixes. If you can use a screw driver, you can fix these issues in under 5 minutes.
Also, if buying made in the USA is important to you, then you may be unhappy. Although Seatcraft appears to be a U.S. owned and operated company, it appears my recliner couch was made in Vietnam (as per the manufacturer label affixed to the bottom of my couch). Not a show stopper for me.
Overall, its a very good product, quite comfortable and the accessories are very nice. Some shoddy workmanship on the finishing touches are frustrating, but their warranty support and quick response has been very good. The delivery service could have been better, but I realize they outsource that part. Had the delivery experience been better, I would have rated at 5 stars. Overall, this is a great company to do business with, and I would buy furniture from them again."
"I thought customer service was a thing of the past...not any more. Richard, took care of my problem in less than a minute. It’s nice to see a company that values their customers to this level. Thank You!"