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Featured Review


5/5

2003-09-05

"This is my second computer from ABS, and I have had nothing but a terrific experience buying from them. All the computers come fully configured, very well documented, and packaged professionally. I didn't even really need a new computer, my last one from 4 years ago still runs great! But as an avid gamer, I needed something speedier, and ABS delivered once again! I would recommend them to anyone looking for an excellent value-priced computer that is very high quality, and very painless to buy."

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Is committed to quality products and services
Is consumer focused
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-05

"Great website. Easy to customize the PC to my specs. Unit delivered was exatcly what was ordered. Delivery time was 1 day faster than promised. Website tracking via an 8 step process of assembly, burn in and shipment is the best I've ever seen. After 3 months of usage, there are no problems to report.

It does'nt get any better than that.
"

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5/5

2003-09-05

"Excellent computer and excellent value. Almost exactly what I was going to build myself, for less money. The computer is actually for my son, a hardcore gamer to take to college. The only problem we had was that the Radeon 9800 256mb video card would get so hot that it would overheat the machine when playing Unreal Tournament. Under less graphically taxing conditions it was fine. A slot fan under the video card took care of that problem, it's running perfect now. The attention to detail in the build and wire routing is the best I've seen. The documentation was way better than I expected. I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-05

"I bought a well-outfitted computer for the best price available, at the time. The website allowed me to customize one of their standard rigs, like increasing the RAM, omitting a monitor, etc. I received everything in great shape in the expected time. The included documentation was exceptional: a binder with all the the component docs, disks, etc. I've had the AMD 761 northbridge chip fan begin to fail twice, but that's not ABS's fault: the fan has the motherboard manufacturer's logo (Gigabyte) on it. ABS replaced the fan both times with no questions asked. The second and most recent time was 18 months after my purchase. Tech support is good (as good as any other vendor, for sure), and I resolved the fan issue via email. I will buy from ABS again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
N/A

5/5

2003-09-05

"Nice website, plenty of options (could use a bit more info on each). PC come with plenty of documentation, and is wonderfully "uncluttered" (you don't have to view tons of offers for internet serveice etc.)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-05

"Great machine, great service, delivered ahead of schedule. No second thoughts whatsoever. I will buy my next PC from ABS.

Rob Joseph
Glen Ellyn, IL
****@****
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-09-05

"After much research, I decided to go with ABS Computer Technologies for my new computer (Awesome 5500 A,2.8 ghz, RAID-0, 1 mb RAM, LCD monitor). Ordering was easy, and all of my questions were answered to my satisfaction. Got my system one day later than advertised, and it was worth the wait. What struck me about the computer was how it was assembled. My case has a window, and you can see the wiring and all components, which were put together neatly. All wiring was bundled... a very professional looking system. The system screams and has given me no trouble whatsoever. The price was high, but very competitive compared to other high-end manufacturers. I saved over 500 bucks vs Dell, and even tried to price components myself and couldn't match the deal I got (I think I figured out that I'd spend 200 more dollars with ABS than if I put together a similar system myself - my time is worth more than the 200 dollars I would have saved). I've recommended the company to co-workers and friends, and am looking forward to dealing with ABS on future purchases."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-04

"Very informative web pages facilitate ease of ordering. Easy to build a custom system and get detailed information on components through 'detail' links. If you are at all computer literate there is no guesswork necessary to select components and have exactly the sytem you want built.

Shipped when promised. Well protected during shipment. Straightforward setup with clear concise instructions. Three ring binder provided with plastic organizers containing original software disks/cds, and component hardware manuals.

Everything worked seemlessly upon initial bootup.

Great products, easy ordering, well packaged, timely shipping - great company!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-04

"I am very pleased with the computer that I purchased from ABS, and with their customer service. They allowed me to reconfigure the computer to my needs and specifications, and I have never had any problems whatsoever. I did upgrade the ram last month, and this, too, was easy. The sales staff are friendly and helpful, and the ram arrived before I expected it!"

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Overall product shipping and delivery process

5/5

2003-09-04

"After extensive research and reading positive reviews of ABS I chose them to buy my latest computer. I had purchased a previous one with another on-line company and had been satisfied so I took a chance in changing companies. I was immediately impressed with Eddie,my sales representative. He was very knowledgeable,professional and best of all was more concerned with my needs than running up the price with options I didn't need. There is too little space to explain the high degree of satisfaction I had throughout my complete experience with ABS. The components are the best and very professionally put together ( I opened my case on receipt). Also the care taken to give you a complete package when you receive your system,a binder with all manuals,disks, start-up guides etc. Expertly packed and shipped fast. I have had my system for over two months and have had absolutely no problems. The computer and ABS have exceeded my expectations in every area. I would give them my highest recommendation. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-04

"This recent purchase is our second computer from ABS. We have never had any problems with our purchases and have been totally satisfied with pricing, ease of ordering on-line, on time delivery and especially having two very reliable computers to work and play with. I have and will continue to recommend ABS to anyone interested in purchasing a computer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-04

"
Everything about this company and their product is as advertised. Delivery was prompt. Product arrived in perfect condition and I have had no problems with it in the 8 months I have been using it.
The only time I called for tech support was the recent "worm" attack. They were very helpful.
I will certainly purchase from ABS again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-04

"I purchased ABS computer's Awesome 3380 computer system in May 03. ABS customer service was indeed outstanding, as I requested two different changes to the configuration after my initial order which they handled flawlessly without pushing back the original ship date. All customer service agents were polite and professional, and even called me back when I had to leave a message.
Once the computer system was delivered, I set it up with ease according to the packaged instructions and it has been serving me very well and without a single problem ever since.
I would recommend ABS to any computer shopper, and wouldn't hesitate to return to them for any computer needs I will have in the future. You just can't beat the price, service and quality of product.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-04

"This purchase is for the 3rd computer I've built in the last year using parts purchased from ABS. In all 3 transactions parts have arrived on time, packed well and they worked as advertised. The ABS web site is easy to use and informative as to the look & specs of products. I'd rate them 10 out of 10!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-04

"I have been using my ABS computer for three months and am very satisfied with its operation and quality. I have had no freeze-ups, crashes or malfunctions. I would definitely recommend this brand and would buy another in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Speed of web site
N/A
Web site being easy to use
Web site reliability