"Item was shipped quickly and arrived shortly thereafter. No damage. Fair pricing. Would highly recommend this company."
"Extremely prompt shipment. thank you we are back up and running"
"Quick shipment, items as described! Thank you!
"
"The search features on the AC Wholesalers website made it easy to find what I was looking for, and the shipping company they used (Old Dominion Freight Line) was great to work with. The shipping company called me a couple days before delivery to provide a delivery time estimate, and they even worked with me to allow the A/C to be delivered without having someone there to sign for it."
"I purchased a 3 Ton Carrier 16 Seer Condenser. Ordering was easy, customer service was great in answering all questions, tracking numbers was active within 24 hours, price was fair, and delivery came ahead of schedule.
Great company - would order again... "
"The product was in stock but did not ship for two weeks.The unit was damaged but not visible from the outside shipping box.I followed the instructions to return the unit and a replacement arrived promptly."
"A little slow on processing otherwise great price and fast shipping. Would purchase from again. (4.5 Stars)"
"It was easy to research heat pumps on their website and choose the unit needed for our home. It was also easy to compare units to each other to see which one better met our needs. They offer full manufacture warranties. I was satisfied with my purchase in the end. BUT I needed to contact Customer Service on two different occasions. The first call was to ask a question about the air handler I wanted to purchase but no one ever answered after and extremely long wait. The second call I waited on hold for a half hour before someone answered. The lady talked so fast and put me on hold to transfer me before I could even answer her. I was on hold another half hour and no one answered. I called back on a different day and waited a half hour again, because the freight company lost half our unit in shipping. A lady answered and this time listened to what was going on, I asked her to please help and not transfer me because no one ever answers after being transferred. I was transferred anyway and told it would be a short wait. Well another half hour later, someone answered. They processed my lost item and told me they would need to contact the freight company and that the unit would have to be lost for 3 days before they could reprocess the order and reship it. The unit was found by the freight company and did arrive a couple of days later...after they lost it twice. The person that was helping me did take down my phone number and called me back because we lost connection, so that was nice that I didn't have to wait on hold again. I would use ACWholesalers again because they do sell good products with great warranties, I would try to ask my questions by email and hope to get a response that way; especially if I couldn't get through by phone in a shorter amount of time, and I would most definitely request a different delivery company. "
"Price is good, but took them 3 days to process and ship my order. Moreover, website shows it as shipped next day after order, which was wrong."
“Dear dany_nomad,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that your order was placed on 7/18/16, shipped on 7/21/16 and was scheduled to be delivered on 7/26/16. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery timeframe. If you are referring to another order or have any other questions, we kindly ask that you contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C
”
"I spoke to a very nice man when I contacted ACWholesalers. I explained to the man exactly what I wanted, he told me what to order. I am very excited when it arrives. A few days later we open up boxes and realize its the wrong unit. He had me order a horizontal unit instead of a vertical unit. Trying to get this corrected and the correct one sent out has been unpleasant to say the least. I called to get things moving and I have to wait until someone calls me back 24-48 hours."
“Dear Karensking,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. In regards to your order, we checked and our system indicated that this order was placed online without the aid of a sales representative, however, we still apologize that this was not the item you needed. Thus, an RMA has been sent to you so that that you may return the incorrect item. In addition, we also noticed that the correct item has been purchased with the aid of a sales associate. Thus, if for any reason, you do not receive this item or have any additional concerns, please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Jay R.
”
"This is the 4th complete system that I have ordered from A/C Wholesalers.I am Completly satisfied with all transactions.The 1st two systems were in my previous home.The 2nd two systems have been at my current residence in the last two years.Both times in the last two orders a sales/customer service rep has been a gentleman by the name of Ari.He has been both helpful and knowledgeable about recommending the best fit for the customer.He is truly an asset to your organization.Satisfied Customer:Maurice Nuby,Birmingham,Al. ARI Rocks !!! P.S. Shipping was great too."
"Ordering was good and easy. Delivery was not good. It sat in the shipping company warehouse for 3 days. They couldn't contact us cause they said HVAC gave them a bad phone number. They tried to contact HVAC by email and never got an answer back. I got ahold of the shipper and they were only 30 miles away so I went and picked it up. Not a very good experience. Sorry but someone should have emailed me to let us know they had a bad number but no one did. "
“Dear sriffle81,
We apologize for any inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that it was placed online without the aid of a sales associate. In addition, an email confirmation was sent to you via email asking to please verify that all information on the order was correct and to notify us if there were any inaccuracies in the order. Unfortunately, we never received an email nor phone call from you indicating any inaccuracies. Thus, we were completely unaware and would have resolved it if we were aware. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further concerns, please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Don V.
”
"Product delivered as expected. "
"EVERYTHING WAS DONE AS SPECIFIED. WAS A VERY GOOD EXPERIENCE"
"It took over two months to get the correct parts to repair a split system still under warranty. These folks don't have a clue on providing customer service after the sale- stay away if you have other options!!! "
“Good afternoon cgf44646,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize with the delay in resolving the issues with your unit. While we understand your frustration with the fact that the first nor second warrantied parts we sent you did not resolve the issues with your unit, however, we are not at fault for this as we only sent you the parts you requested. In the future, to prevent these delays from reoccurring, we ask that you please contact a reputable technician to troubleshoot and diagnose any and all issues with the unit prior to contacting our warranty department. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further concerns, please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C
”
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Dear barker_darlene,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. Unfortunately, we've experienced such immense growth in the past year that the amount of calls we anticipated for have more than tripled. As a result of this, customers have experienced a longer wait time. We’ve updated our system to accommodate for the volume of calls and hired more agents. In addition, we do apologize for your shipment being lost in transit. But we are happy that you did receive your shipment. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further questions, we would love to serve you. Please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Luke S.”