"The unit came in perfect condition, packed well. Arrived within 7 days to my house. Easy to install with the direction of the manual. Very satisfied."
"I purchased a Freidrich Kuhl series AC for 1200.00 Visible inspection to the outside of the package revealed no obvious damage. Upon opening the package there was damage to the AC unit on the back side one of the Brackets on the back bottom of the slide out was bent. It does not affect the performance of the unit at all however it make me wonder if AC wholesalers knowingly buy slightly damaged products or The Manufacturer allowed that to pass though QC that way. I purchased another Friedrich series Chill and I had no problems w/ that unit."
"The Panasonic Exhaust fan is true to your word......It is "whisper quiet"."
"We were asked to rate this company and had not yet received the product we ordered! Had to call and get tracking info.
Supposed to get here tomorrow? A mere 8 days after order was placed! Amazingly slow service!!
With this experience, in the future, we probably will go elsewhere since our contractor has been on hold. "
"The wrong unit was sized. The proper unit is to be sent out, but still haven't received it nor has anyone contacted me for pick up of old unit
"
““Good afternoon todd-566664,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We’ve reviewed you order and noticed that a pick up order was sent to Old Dominion Freight shipping on 6/13/16. As they never contacted us regarding any pick up issues, we assumed that this was taken care of. We strongly apologize that this issue has not been resolved, we will contact the Freight Carrier and ensure that this is taken care of immediately. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further concerns, please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C
””
"Have not had the fan installed yet. Fast service - got it right away. I checked prices everywhere, and they had the best ."
"It was exactly as described "
"Sales staff was very knowledgeable about products and very helpful. Price was best I could find. Free shipping a big +"
"Your warranty info says 48 hours for replies it took 3 weeks and I still had to keep calling to get results!!!"
“Good afternoon mkkmc90.
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize with the delay in processing your warranty. Unfortunately, the wrong part was sent out by the manufacture and the correct part is no longer available, thus, we’re issuing you a credit for the original purchase. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further concerns, please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C
”
"Was looking for a particular fan the original was 19 years old so obviously I wanted same fan low and behold found one at an absolutely great price got fan today 6/15 ordered last Saturday. Would definitely recommend to anyone. Thanks JK"
"The representative was knowledeable and very helpful.The transaction was quick and easy.Next time I need a new furnace or air condenser it will be from AC Wholesalers. PS ; By the way both my current units are Goodman"
"This people know the business & Honest"
"Mitsubishi split AC filter part hard to find anywhere else than ACWholesalers. Free shipping. Everything as ordered"
"Price was good and shipping was free and very timely. "
"Lowest price for the thermostats I wanted and delivered in a timely manner. "
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon Maxr93,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We strongly apologize for the delay with shipping your order. We’ve experienced such immense growth in the past year that the amount of calls we anticipated for have more than tripled. As a result of this, customers have experienced a longer wait time and a few delays in shipping. We’ve updated our system to accommodate for the volume of calls and have hired more agents. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry.-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Albert C
”