"These cabinets look fabulous - couldn't be happier!!!!!"
"Is not fair that the delivery company delivery the air conditioner only to the side walk of the building not even inside the door!!!!! Not a good company to delivery"
"After receiving two damaged units, I was given a refund. It was mutual. The units were not prepped very well for shipment, it doesn't surprise me that they were damaged for the distance they had to travel. My new unit from a different company came banded and secured with screws on an oversized pallet so nothing could get close, then it was covered in cardboard with multi layers of stretch wrap with corner protectors on all corners of the unit. It had multiple bright colored labels reminding the freight company of its value and delicate nature. My new unit (from a different supplier) arrived un-damaged!!!"
“Hello mork-9525,
We appreciate that you’ve chosen us for your Home Comfort Heating & Air Conditioning Product needs. We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We strongly apologize for the fact that the item you received was damaged. We will consult with the warehouse to ensure that future items will be packaged better. We advised that you please contact us via email or over the phone so that we may resolve the issue. We are truly sorry and we thank you for your purchase and hope you’ll choose us again in the future. If you have any further questions, we would love to assist you so please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Theodore”
"As the title says, I got a fast delivery, well packaged and at a good price. Everyone else's price was $5 to $10 more. "
"Ordered some fancy line set covers. Half were correct, half wrong. Both sealed boxes were marked alike by the manufacturer, so I'm not holding that against ACW. That is, however, when things fell apart. Talking to a rep at ACW is torture. To straighten this simple problem out took 3 phone calls (really 2, one time I gave up after holding for 20 mins) A total of over an hour on hold listening to a recording talking about how great the customer service was...arrgh! Anyway, they did fix it eventually which is why they get any stars at all. I suspect they are understaffed."
“Hello conqwest,
We appreciate that you’ve chosen us for your Home Comfort Heating & Air Conditioning Product needs. We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. As summer is upon us, which is our peak season, in the past few weeks, we’ve received an influx in the volume of calls causing an increase in customer hold time. We’ve updated our system to accommodate for the volume of calls and hired more agents. We are happy that we were able to resolve the issue and hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further questions, we would love to assist you so please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Theodore J.
”
"I saved $115 on my first purchase! Great prices, no sales tax and fast shipping. What more could you ask for?"
"ITEM WAS ORDERED, SHIPPED AND ARRIVED AS ORDERED. I WOULD HIGHLY RECOMMEND ACWHOLESALERS.COM"
"Not much to say. They did a great job in every aspect. "
"The coil was NOT packaged well enough for shipping (so said) FROM THE FACTORY. The boxes arrived undamaged. Inside, the coil was loose with a block of styro that bent the fins and coils. Had to return it for credit. "
“"Hello patrickaguillard
We appreciate that you’ve chosen us for your Home Comfort Heating & Air Conditioning Product needs. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. We do not ship damage items and so, customers should not receive their order in an unsatisfactory condition. The shipping company will only reimburse us for damaged items within a short window period. We ask that customers notify us as quickly as possible so that we may be reimbursed for item that arrive damaged. Again, I apologize for any inconvenience and if you have any further questions, we would love to assist you. Please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
"
Regards,
Vito S.”
"Very painless process and very knowledgeable personnel. I recommend them to anybody that needs a AC unit."
"I needed a 10 inch backdraft damper and got it in three days!"
"The merchandise was packaged good and looked beautiful when opened. Delivery was on time and the pallet placed right where I wanted. Couldn't have gone better.
"
"I ordered a baseboard heater like the four that I have had in my RV for 12 years and it appeared to be the same one, but it didn't have the built in thermostat. "
“Hello brianfreemusic,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. Unfortunately, the item you ordered does not have the built-in thermostat. It does list a wall or built-in thermostat is required for operation. For this matter, you are within the 30 days to make a return of the item as long as it has not been installed. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Vito M.
”
"I ordered some products from AC Wholesalers without realizing that they were going to ship it all together one one pallet. After giving them a call, they changed the delivery to a lift- gate truck; their service was fast, courteous and excellent to correct an error that was mine in the first place."
"Coil case was mangled and warped. Had to spend too much time straightening, bending and locating proper sized screws. This was not what I thought I'd be receiving. "
“Hello tonyvarda,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. We strongly apologize for the fact that the item you received was damaged. I feel it is best to clarify the purpose of the 48 hour window for reporting damages. We ask that customers notify us as quickly as possible so that we may be reimbursed for item that arrive damaged. Please contact us via email or call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Vito M”
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello ceasarb1969,
We appreciate that you’ve chosen us for your Home Comfort Heating & Air Conditioning Product needs. We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. Please understand that the shipping company does not provide service to deliver the items inside the residence. The liftgate service can be added for a fee of $35.00 which will provide a hydraulic platform located in the rear, that bring freight bound equipment from truck height to ground (curbside). As stated on our site, all freight bound equipment is delivered curbside. It is not the responsibility of the truck driver to unload your shipment. We strongly recommend you make prior arrangements to have one or more people to help you lower and move the package from the truck to its final location. Unfortunately HVACstores does not offer any additional services. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If you have any further questions, we would love to serve you. Please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Theodore”