"Delivered on time and in a professional manner."
"Exactly what I needed and expected. "
"AC has a great selection and my online purchase was quick and easy. When I opened the box, it was exactly what I ordered."
"Took a while to get a sales person but when I did he helped me through the entire process without purchasing more than what I needed. My purchase was here I four days with daily tracking emails. I really received great service and would buy and recommend AC Wholesalers in the future. I received the customer service I hoped for with enthusiasm. Thanks, Mark T. "
"Prices are good, but every time I called to check order status I got a different answer for the cause of the hold up. Evaporator cabinet was dinged up at filter door. Shipping company sent too big of a truck he couldn't get into my driveway. "
"I ordered a sump pump from AC Wholesalers and I received a pair of shoes.
The parcel arrived and I noticed that it had been opened. The short is that during transit someone opened the box, took out my pump and replaced it with shoes.
I called UPS who came to collect the parcel and I emailed AC Wholesalers who called me back soon after my email was sent. I told them what happened, sent them photos and they shipped a replacement pump to me the same day which I have now received.
There was no interrogation just a few questions and then processed the shipping of the replacement pump.
Was a pleasure dealing with them."
"I recommend you and your parts, very please. but on re-stocking, not good business or practice, yes I have to do a return, but I'm replacing with another product, so you still made the sale. new customer yes, I rent houses and probably still wanted to make more business, not to sure now, why your Re -Stocking.."
“Dear rdelacruz1,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that at no point did you call us regarding a return. If this is not the order that you’re referring too, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
”
"Real great counter help, kind and knowledgeable people to serve the customer. Helped me to pick out the right system and all the equipment needed to get things cool at a great price. Refer this company to anyone at anytime."
"I'm 60 years old with medical issues and you send me an A/C weighing around 200 pounds
curb side delivery without any warning. It's still sitting outside until my can come from 2hrs away just to get it in the house. Will never order from you again."
“Dear Icharles107,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that you purchased your order online without the aid of a customer service who could have advised you that we do offer lift gate service if assistance is need to lower unit from the back of the truck. In addition, this service is offered with all freight purchases online or over the phones. We apologize that you were unaware and did not take advantage of this service. If you have any further questions, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
”
"I wanted a couple of bathroom exhaust/lighted fans that were discontinued. ACW had them for less than retail and shipped right away. Very satisfied."
"I'm very satisfied with the service I received from AC Wholesalers. My air conditioner was delivered on time in excellent condition. The delivery person was very polite and helpful. Customer service on the phone was great."
"Slow service time and slow delivery "
“Dear aztonopah,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that it was placed Saturday 4/23/16 and was processed within 1 to 4 business days and once shipped was delivered within 3to 5 business days. This is well within the normal delivery timeframe. If this is not the order that you’re referring too, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
”
"This company sent me the wrong product. After sending the company pictures of the product that was misrepresented, they never returned an email or got back to me. This company is a complete scam. I will be seeking legal representation on this issue."
“Dear Tim99,,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and noticed that once we received the pictures and noticed that we did ship you the incorrect item, we scheduled a UPS pick up and issued you a refund. If you have not received the refund, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
”
"Jj j*ink*mmm? Mm mm I'm e
M
E
E
Ee
eeeeee"
"They did a good job getting the right item to me."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Dear Coldfxr,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that you never contacted us regarding any damages with any of the items you received. As our policy states , if you contact us within 48 hours of receiving a damage shipment equipment, we will be more than happy to
replace the damaged item. Again, we strongly apologize for this and ask that if you have any other issues please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
"”