"While many box stores, and we know who the biggest two are, fail to keep an inventory of older thermostats, ACWholesalers has the goods. In the hot summer heat of Texas, we have to have our AC to sleep at night. Thank you for coming through. The only problem I had was with UPS that used USPS to ship the thermostat. We all know how snail mail works. Other than that, thank you for being there.
"
"Called to get some basic information was on hold for over 30 minutes then as soon as someonec answered they hang up. Equipment will be in today. Am a Builder wont use you'll again."
"Very pleased with the fast delivery of the medicine cabinet, excellent shape and your price beat everyone that had this cabinet. You saved me $160.00. Thank you. "
"I wish I could attach the pictures of my ac unit. The box was in perfect condition. The unit was destroyed. It had 8 large dents. Dents well bigger than the size of my fist. I waited a week to get it, now I have to wait another. And it's 94 degrees our. Couldn't be more upset. "
“Dear Richardkirkendal,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and apologize that your item was damaged during shipment. As you’ve contacted us regarding this matter, a full refund is being processed. We will also consult with our shipper in regards to this matter. We do not ship damage items, thus our customers should not receive damage items. We strive to make all of our customers happy with their order experience before and after their purchases. We apologize for the inconvenience and we thank you for your purchase. If you have any further questions, we would love to serve you. Please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Albert C.
”
"Very, very heavy delivery to get into house and up to second floor; when I opened the box, discovered the top of the (very expensive--$1000+) air conditioner was bent--I hope not enough to impact operation, but not necessarily enough to go to trouble of hauling back downstairs and returning. Big disappointment. "
“Dear button-27947,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and apologize that your item was damaged during shipment. Unfortunately, you never called us, thus, were unaware of this matter. I’ve forwarded the matter to our shipping department and an agent will contact you within 24 to 48 hours. We will also consult with our shipper in regards to this matter. We do not ship damage items, thus our customers should not receive damage items. We strive to make all of our customers happy with their order experience before and after their purchases. We apologize for the inconvenience and we thank you for your purchase. If you have any further questions, we would love to serve you. Please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Albert C.”
"Fast processing, fast shipment. Will be a return customer. "
"Delivered the goods ahead of schedule. Complete product, No damage. Exactly what I orded."
"I was so thankful to get the small heaters, the Big Heat again. I had purchased 4 of them for emergency situations many years ago through the electric company. I has given them all away to tenants and family and needed another supply but was unaware where I could find them. The internet was my helper."
"quick service and great prices!"
"satisfied with delivery time and the help the sales rep provided"
"We received notification 4 days ago that it had been shipped, but it has not been delivered yet."
"Part worked, good price, quick delivery."
"Purchased the AC unit on Sunday 22nd of May, confirmed purchase on Monday the 23 rd, and it's only being delivered on Friday the 3rd of June.
That's way longer than their website offers delivery.
Very disappointing ... "
“Good afternoon davidressel,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that it was placed on 5/22/16, shipped on 5/25/16 and is scheduled to be delivered on 6/2/16. This is well within the 2 to 3 days processing time and the 3 to 5 business days delivery time frame. If this is not the order that you’re referring too, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
”
"This item was delivered in a timely manner and I am very satisfied!"
"This was an experience on trying to get a warranty part. The fan motor in my furnace went bad that was installed in 2011. It has literally taken a month for this to be processed. Communication was non-existent. If you call and try to get the warranty department you will get a complete runaround from whoever happens to pick up the phone that day. And good luck getting any person-to-person communication or help from anyone. Their equipment is cheap to buy but an absolute nightmare to own if you ever had to do a warranty. Buyer beware."
“Good morning laundrycitytech,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize for being unable to process your order within a timely manner. Unfortunately, the inability to process and complete your order within a timely manner is due to the fact that warranty parts are not stored in our warehouse and must be ordered from the manufacture. Thus, there may be certain delays with the time frame, of which, we have no control. I reviewed your account and noticed that UPS delivered the package on 5/26/16. If for any reason, you did not receive the package, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert Clerge
”
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Dear Sheltonstohler,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. Unfortunately, we've experienced such immense growth in the past year that the amount of calls we anticipated for have more than tripled. As a result of this, customers have experienced a longer wait time. We’ve updated our system to accommodate for the volume of calls and hired more agents. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry.-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time
Regards,
Albert C.
”