"Easy to navigate website, good price, prompt and free shipping. Product worked out of the box and was exactly what I ordered. Very happy with this seller."
"Bought two Lux-Geo thermostats that can be adjusted from my phone."
"Fast shipping the product was a described on the web site no surprises and worked great!"
"This unit kicks out really cold air all night so I sleep great. I received the unit in two days, well packed and ready to go."
"Product came in record TIME and WORKED OUT PERFECTLY, Very PLEASED. THANK YOU"
"Very disappointing & will never do Buskness with them again. Placed order at two separate instances and very bad experience both times."
"Poorly packaged. I ordered a mirror, it was not wrapped at all, just shoved in the box, and arrived in a million pieces. At least I didn't have to send it back, they just refunded the money. But I'm still without a mirror."
“Dear,alliebscottlpc,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and apologize that you item arrived damage. Please understand that it is never our intention to improperly pack an item. I will forward your complaint to the shipping department so that they can review what exactly happened. If you have any further questions, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.
”
"Great price. Nice to do business with"
"Ordered in stock items and after almost two weeks still hadn't shipped. Never received an email with any info. I emailed and received no response. Called and after being in hold for 45 minutes they now said one of the items was out of stock and that the supplier hadn't made a delivery in two weeks. I could barely bear what they were saying because their phone system was awful like from the 1930s reception.
I cancelled the order and placed another with a competitor and they shipped the same day and even supplied the proper matched coil which ac wholesalers was providing the wrong coil. The competitor shipped the same day from a warehouse close by and for less."
“Dear Elcam84,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize for being unable to process your order within a timely manner. Unfortunately, the inability to process and complete your order within a timely manner was due to the fact over the past three weeks we‘ve been in the process of moving both our warehouse and our offices to a new location. In addition, Comcast, our phone and internet provider experienced an outage in our new area causing internet access to become temporarily unavailable. This caused a severe delay in shipment as we were unable to use most of our systems to process orders. Comcast does understand the severity of the affect an internet access outage causes however since it was equipment failure, predictability of such an event is never 100%. As of our last communication, Comcast has resolved the issues and we are fully operational once again. We are truly sorry and hope you’ll choose us again in the future. If you have any further questions, we would love to assist you so please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time
Regards,
Albert C.
”
"easy to order, prices are good shipped on time. could not be happier"
"I had spoke to customer service a couple of times before I had ordered, questioned about products with returns, and which had more problems, the customer service guy educated me on the variable speeds, the seer rating on AC and how it would or could affect my bill. i After speaking to CS a couple of times I ordered on March 17,2016 it was sent out on April 1, 2016 was a little disappointed on that, it had got here on wed April 6, 2016 well shipped, and had local installer, smooth transaction, after I finally received it, I had priced locally with a couple of guys and they would have been a lot higher I had gotten the 96% 100000btu and 4ton 16 seer ac and felt like the overall price was great for the efficiency of all their products, local guys were about 1000-1800 higher and lesser efficiency on their products. So overall I felt like I got a great bargain. Would I buy from Acwholesalers.com again? you bet... once I had gotten to speak to the one CS gentleman, he educated me more that most. I would have given you the highest ratings but I felt the times I had to call and was told that it would be shipped out today and did not happen, kept me from the fifth star.. "
"I ordered a bathroom fan from them 3/2/2016 and they charged my cc that day. On 3/9 i went looking for tracking info because i was expecting the fan around then. I had to log into their site and my order showed received by warehouse still... It was after hours so i emailed a polite request to know what was going on and to expedite the order if possible. I received a generic we will get back to you email that they would get back to me within 2 days. Today, 3/11 I call them because I never got a reply or a call.
It turns out the item is not in stock. No call or email stating it is backordered (and i checked spam..)
The item is backordered and they are supposed to receive the fans 3/16. Then they will ship it to me "in 3-5 days."
So if you're ok maybe getting your "in stock" item 3 weeks later and like being left in the dark you should order from ACwholesallers.com.
Response to acwholesalers response 6/1:
Look at the timeline. Your "we were moving" excuse doesn't line up with my order date.
Why would you show on your site show that you have something in stock that you clearly do not have in stock?
Why would you not call the customer when an "in stock" item is actually backordered?
Why would you not call or email a polite email request asking what's going on with my order?
Was your internet down for weeks?
Do you typically let orders sit unfulfilled for a week?
If you were moving or having issues why wouldn't you put a "were moving" disclaimer on your website?
Sounds like a horribly run business. I'm glad to have learned how bad your business is on a small order. I feel bad for anyone who didn't research your patent company or child companies to see just how bad your reviews are. Hopefully all of your bad reviews motivate you guys to fix your business. You seem to have a good (although deceitful, "in stock") website, just not the support behind it or the processes to catch / flag any imperfect orders.
You gave excuses for completely dropping the ball with my order. Comcast may have been part of a reason, but still not an excuse to just toss the order into backorder with no customer warning. If you treat all of your orders this poorly you won't be in business long. "
“Dear Jrbe,,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize for being unable to process your order within a timely manner. Unfortunately, the inability to process and complete your order within a timely manner was due to the fact over the past three weeks we‘ve been in the process of moving both our warehouse and our offices to a new location. In addition, Comcast, our phone and internet provider experienced an outage in our new area causing internet access to become temporarily unavailable. This caused a severe delay in shipment as we were unable to use most of our systems to process orders. Comcast does understand the severity of the affect an internet access outage causes however since it was equipment failure, predictability of such an event is never 100%. As of our last communication, Comcast has resolved the issues and we are fully operational once again. We are truly sorry and hope you’ll choose us again in the future. If you have any further questions, we would love to assist you so please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time
Regards,
Albert C.”
"10 business days and my order has still not shipped and they charged my credit card...SMH!!!"
““Dear Antme,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize for being unable to process your order within a timely manner. Unfortunately, the inability to process and complete your order within a timely manner was due to the fact over the past three weeks we‘ve been in the process of moving both our warehouse and our offices to a new location. In addition, Comcast, our phone and internet provider experienced an outage in our new area causing internet access to become temporarily unavailable. This caused a severe delay in shipment as we were unable to use most of our systems to process orders. Comcast does understand the severity of the affect an internet access outage causes however since it was equipment failure, predictability of such an event is never 100%. As of our last communication, Comcast has resolved the issues and we are fully operational once again. We are truly sorry. If you have any further questions, we would love to assist you so please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time
Regards,
Albert C.””
"I was told the system (Air conditioner, handler and heater coil) were in stock and would be delivered the next day by three different Reps, when the fourth Rep told me it they did not know exactly when it would ship and that the handler was not in stock I canceled the order. I then ordered the same system from (www.acdirect.com). The system was in stock, $300 cheaper and being delivered in two days in lieu of two weeks.
The excuses by acwholesalers.com was the company was in some sort of transition until Monday, and they thought it would have shipped out the next day, (on four different occasions) REALLY!!!
"
“Dear Amartin5,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We apologize for being unable to process your order within a timely manner. Unfortunately, the inability to process and complete your order within a timely manner was due to the fact over the past three weeks we‘ve been in the process of moving both our warehouse and our offices to a new location. In addition, Comcast, our phone and internet provider experienced an outage in our new area causing internet access to become temporarily unavailable. This caused a severe delay in shipment as we were unable to use most of our systems to process orders. Comcast does understand the severity of the affect an internet access outage causes however since it was equipment failure, predictability of such an event is never 100%. As of our last communication, Comcast has resolved the issues and we are fully operational once again. We are truly sorry and hope you’ll choose us again in the future. If you have any further questions, we would love to assist you so please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time
Regards,
Albert C.””
"There was a problem with the thermostat out of the box. They were very helpful with the return and replacement."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Dear Kvnp2003,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that it was placed Tuesday 3/17/16 and was processed within 1 to 4 business days and once shipped was delivered within 3 to 5 business days. This is well within the normal delivery timeframe. If this is not the order that you’re referring too, we ask that you please contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Albert C.”