"I ordered a tool expecting functions it did not have. I sent an email to AC wholesalers and rec'd a reply within a day offering full refund. Their response fully resolved a problem I myself created. I would rate this company a 15 on a 10 scale/ RS"
"Excellent service and support, fast shipping too. Will definitely be buying all my a/c sytems from ACWholesalers in the future. Goodman systems are great for the price, have installed several of them trouble free. Just be sure to replace your lineset if undersized or flush it several times both ways if reusing the old one, and remove/replace filter dryer. The Goodman system i bought came with a new filter/dryer pre-installed in condenser unit. My only regret was not installing a sight glass."
"Very good shopping experience and the delivery of my portable heater was prompt. "
"ACWholesalers was great in the order delivery process. This was a impressive experience for me in getting my order quickly. Thank You!!"
"I was very satisfied. Good price for furnace-a/c unit and promt delivery. This is the second Goodman furnace I have purchased from ACWholesalers and plan to buy more.
Steve"
"Good experience and will buy again."
"Your site had everything i needed and answers for the product info i had questions about. The product was delivered in time for christmas with no issues."
"Got precisely what I wanted, it arrived in good time, and it worked perfectly. Thank you."
"Great company. they did what they promised. So good to have a company like this. I will use them again !!!!!!!!!!!!!"
"Online ordering was easy. Even had to call to pair two orders into one shipment and the person was great and did it right away.
Shipping was slow and took longer than estimated."
"Quick delivery, good price"
"Not impressed at all. Paid extra for 2 day shipping and it was been almost a week now and still waiting. They gave me their word I would have it Friday and they did not make it happen. I will be asking for my money back on shipping. "
"Ordered an Ecobee thermostat. It showed up scuffed and ugly looking....appeared to have been maybe a refurbished or returned item. I called and complained, asked for expedited shipping to get me a new product asap, and they refused. They emailed me a return slip to hurry things along....been a week and still waiting for my thermostat. Saved a little money, but so far not at all impressed with this company."
“Good afternoon tim-27704,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding your order and I would like to clarify any issues. You placed your order on 11/29/15 and it was delivered on 12/08/15. You notified us that your order was delivered in an unsatisfactory condition and we received the tracking number for your return on 12/14/15. While your return was in transit to our warehouse, we shipped out the replacement item on 12/15/15 to expedite the process. In addition, I wanted to be clear that we do not ship damaged or refurbished items. This matter is being internally reviewed and any necessary steps taken to ensure satisfactory delivery of each and every order. I apologize for any inconvenience as customer satisfaction is important to us. Your replacement order is scheduled for delivery tomorrow 12/22/15. If you do not receive your order or have any further concerns, please contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Warm Regards,
Evelson S.”
"Our furnace was damaged by the freight company. We did not accept it. Our money was held until the freight company returned the furnace. We provided ACWholesalers with the fright number the trucking company gave for the refused furnace, and requested that our money be refunded immediately. ACWholesalers kept our money. They kept us waiting until the trucking company returned the furnace they themselves had damaged. We will not purchase from ACWholesalers."
“Good afternoon dcmh86,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding your order and I would like to clarify any issues. You placed your order on 11/23/15 and it was delivered on 12/01/15. I also wanted to explain that we do not ship damaged items and on the day of delivery you notified us that the shipping company had damaged your order while transporting it with a forklift. Customer satisfaction is very important to us; once you refused your order and you provided us with the return tracking number, we worked quickly to resolve this matter. We informed you that your refund would be issued after we processed your return. Our return policy states that refunds are processed once the damaged item is returned to our warehouse. This is due to both our payment system being inseparably linked to the order as well as the requirement that returned items be inspected. You were quickly credited on 12/08/15 after your returned was processed. If you have not received your refund or have any further concerns regarding this order, please contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Warm Regards,
Evelson S.”
"The staff was very nice and helpful, he answered all my questions."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon spagabme410,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding your order and I would like to clarify any issues. You placed your order on 12/14/15 after hours and so, we received your order on 12/15/15. Orders are shipped after 1-2 business days of processing. Your order was shipped on Thursday 12/17/15 and, as you opted for 2 day delivery, your order is scheduled for delivery today Monday 12/21/15. This is a transit time of only 2 business days. So therefore, we kept our promised lead time for this order. Regarding tracking your order, once your order was shipped, an email notification was sent to you which included your tracking number and shipping carrier information. You should be able to track your order with the tracking number provided. Customer satisfaction is important to us and if you do not receive your order today or have any further concerns, please contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Warm Regards,
Evelson S.”