"Great transaction. Quick delivery."
"I am a HVAC contractor and have used this online company for the first time. I like their prices and their delivery time. Just be there when the delivery person arrives or they will leave your package unattended."
"It was all so quick and easy. Thank you."
"Easy to order and arrived on time."
"AC Wholesalers are great to order from. Quick shipping and low prices. I will order from them again real soon."
"I have been on the phone several times from 12/30/15 until today and know one could change the delivery address to my business address from my residence which is 60 miles apart. When making my on December 29/2015 it wouldn't allow me to have two addresses to complete my order. I tried and know one would adjust for delivery to my business address. So tomorrow I will get 900 lbs -$10,000.00 in equipment dropped at my residence and will have to figure out to get the equipment to y business. I have never had this problem from any other company that couldn't be adjusted and will never order or recommend from ACWholesalers. "
"The item arrived damaged. It was more a cosmetic issue, so I decided to not return it. I think the packaging was a little weak. The filter works very well and I ordered another one to install in my second HVAC."
“Good afternoon martinet_michael,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve looked into this matter and I would like to address your concerns. You placed your order on 12/27/15 and it was shipped and then delivered on 12/30/15. We were never notified of any issues regarding your order. We have strict shipping procedures to ensure that items are delivered in an acceptable condition and we ask customers to inform us within 48 hours if on the rare instance that items are not received in a satisfactory condition. We apologize for any inconvenience that you may have experienced and would like an opportunity to resolve this matter. As a courtesy, we have issued you a credit which you can expect to receive in 5-10 business days. Customer satisfaction is very important to us and we ask that you notify our customer care department with any concerns so that we may quickly find a resolution. We are open between the hours of 9 am – 6 pm EST.
Warm Regards,
Evelson S.”
"I ordered a Goodman AC coil and it only took 3 days for it to be delivered. I installed it but haven't had the chance to try it out due to winter temps but all looks great so far. I am pleased with the price, product, quick delivery and ease of purchase via the website. Thanks!"
"My purchase was delivered in record time and the price was right. I'll use them again."
"My only real complaint is the shipping process. The air handling unit was shipped in another larger cardboard container with no packing, it came severely damaged and had to sent back. The replacement unit came slightly damaged, but I was able to repair the sheet metal casing well enough to be usable. Either make the outside container just big enough so the inner just fits or put packing around the inner container so it doesn't bang around in the shipping process. Also the tracking code with the hyperlink doesn't work unless you go to the UPS sight to track it. If I had known it was being shipped UPS I would have gone to their site to check the progress."
“Good afternoon kenf8400,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. We never ship out damage items and we certainly package items with care as to prevent damages. Most of the time, customers receive their packages in perfect condition. However, there are times when an order does get damage during shipment. I reviewed your order and unfortunately in your case this happened twice. This is a highly unusual occurrence for which we will definitely consult with our Freight Shipper. In regards to your second shipment, we noticed that you never contacted us in regards to any damages. Thus we had no idea of the condition of the shipment. In addition, I will forward the issue with the hyperlink to our web team so that it can be resolved. We apologize for any inconvenience as customer satisfaction is very important to us. We will consult with the shipper as to ensure that this does not become a routine occurrence. We are open between the hours of 9 am – 6 pm EST. We appreciate your patience on this matter and eagerly await your call.
Hope you have a great day,
Ken P.”
"I ordered late in the year (couple days before Christmas) and still received my very small order promptly."
"I was promised a delivery data, then given an email explaining it would take longer, then told again it would take even longer, then given the incorrect tracking information. purchase process was good."
“Good afternoon tish-41983,
We apologize for any inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve looked into the matter regarding your reseller review and I would like to clarify any issues. You placed your order on 12/21/15 and shortly after we were notified that one of your items was backordered by the manufacturer. When an item is backordered there is an email notification automatically sent notifying the customer. As soon as your item was received by our warehouse, it was shipped to your residence. Your order is scheduled to be delivered on 01/07/16. Per our conversation, we have decided to offer you a credit as a courtesy for the delays associated with your order. Again, I apologize for any inconvenience as customer satisfaction is very important to us. If you do not receive your item on the aforementioned date, please contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Warm Regards,
Evelson S.”
"Have not yet received the part. Assumed this was part of Xmas delivery backup.
Please advise/
J. Bradshaw"
“Good afternoon Jodie,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and it indicates that your order was placed on 12/22, shipped on 12/24 and is scheduled for delivery on 12/30. Minus the weekends and the holidays, this is well and within our 3 to 5 business days for delivery. If you’re referring to another order, we kindly ask that you contact our customer service center and let us know the exact nature of the problems you encountered and we will make sure to resolve the matter. We are open between the hours of 9 am – 6 pm EST and eagerly await your call.
Thank You
Albert C.”
"Did a great job, 7 days, order was here."
"so far they have been fantastic, we placed the order and two days later it was shipped out, we have not recieved it yet but the;y have been great to work with"
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon dbellsr,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve looked into this matter and I would like to address your concerns. You placed your order on 12/29/15 and your order was shipped on 12/30/15. After your order was shipped, you notified us that there was a problem with your shipping address and requested that we change the shipping address. Unfortunately, per our policy and to protect our valued customers from unauthorized activity, we do not modify orders that have been shipped. In addition, there can only be one “ship to” address on the order as this address will be used when the order is shipped. While we understand that this may cause certain inconveniences to some customers, however, it is for the general protection of our customers and our company. Again we apologize for any inconvenience as customer satisfaction is very important to us. If you have any further questions or issues, we kindly ask that you contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Regards,
Ken P.”