"Customer Service very good."
"good job on my order!
jeez a minimum comment length, I don't like that."
"GREAT PRICE/FAST SHIPPING"
"Pricing was very competitive! Well packaged and arrived promptly. Received tracking information that was helpful. Didn't get a chance to use the product yet. Happy so far."
"I was looking for a UV filter light and had a question. They answered it quickly so I could order the bulb. Amazingly the bulb came in the mail in perfect condition and for 1/2the price I usually pay at the local store."
"Fast and efficient. Thank you!"
"delivered on time great seller"
"Great job on time
You did what you said you would do.
John"
"Smooth and efficient transaction. As a chronic complainer, I have none in this instance. DANG!"
"items I ordered were backordered but 5 business days have passed and never heard status - did it ship or not ? when will it ship ?"
"The ptac air & hear unit came very prompt & in excellent condition "
"I ordered a thermostat on a Fri. then the following Mon. I called to cancel it and reorder the correct one!...The salesman said he cancelled the original wrong one before setting up the order for the correct one!...Now I have been charged for both as well as having both coming to my house!!....A simple transaction turned into a problem when it did not have to!!"
“Good afternoon skiiboy2010,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your complaint and I apologize for any inconvenience you may have experienced. You placed your initial order for a thermostat online on 11/21/15 and later on 11/24/15 you called our customer care department and ordered a different thermostat. Our records do not show that you canceled the order for the first thermostat. However, as a courtesy, we have decided to fully refund you the cost of the thermostat you no longer want and at the same time allow you to keep it. You will not be required to send any items back to us and you can expect to see your full refund for the thermostat you wished to cancel in 5-7 business days. Customer satisfaction is very important to us and if you have any further questions or concerns, we kindly ask that you contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Regards,
Evelson S.”
"I asked to speak to a manager about a billing issue. Was told they would call that same day and have not heard from them. "
“Good afternoon joshdoyle728,
We apologize for the inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I apologize for any inconvenience that you may have experienced. I’ve reviewed the notes on your order and have found that you had placed your order during our pre-Black Friday sale and wanted to have the Black Friday promotional pricing honored instead. The pre-Black Friday sale and the Black Friday sale were two separate promotions. The incentive for ordering during the pre-Black Friday sale was that your items would be shipped sooner and you could ensure that you beat the rush of other orders and had a better selection of in stock items. Unfortunately, we cannot extend Black Friday promotions to pre-Black Friday orders. I apologize for any misunderstanding and thank you for your purchase. If you have any further questions or issues, we kindly ask that you contact our customer service center. We are open between the hours of 9 am – 6 pm EST.
Regards,
Evelson S.”
"fast thank you very much runs great"
"Great and all promises were kept. They are awesome"
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon comfortadvisor,
We apologize for the any inconvenience you have experienced. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email regarding the status of your order and I would be more than happy to clarify any issues. You placed your order on Nov 23rd and it was processed and shipped out on Nov 25th. Even when taking into account the one day Thanksgiving Day holiday, it took only three business days to deliver your order. The shipping company attempted to deliver your order on 12/01/15, however, no one was available to accept the order. We called you early morning on 12/02/15 to speak with you concerning this delivery. Arrangements were made to reattempt delivery later on that day. Your order was delivered on 12/02/15 at 4:17pm. If you did not receive your order, we kindly ask that you contact our customer service center and we will make sure that we resolve the matter. We are open between the hours of 9 am – 6 pm EST
Regards,
Evelson S.”