"One hour on the phone, tried to prove I was lying, in the end I had to prove them wrong, no apology or sorry. I can give you the names and dates if someone cared."
"Product was delivered timely. Fantastic experience."
"I was very satisfied with my purchase and was glad that I found someone I was able to purchase the product I needed and the promptness in receiving it."
"Not taking a check was a little inconvenient. Order shipped quickly. Salesman was thorough and knowledgeable."
"havent received it yet and homeowner is upset."
“Good afternoon Budgetmechanical,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and it indicates that your order was placed on 8/25, shipped on 8/27 and was delivered on 9/03. This is within our 3 to 5 business days for delivery. If you’re referring to another order, we kindly ask that you contact our customer service center and let us know the exact nature of the problems you encountered and we will make sure to resolve the matter. We are open between the hours of 9 am – 6 pm EST and eagerly await your call.
Regards,
Don J.”
"00000000000000000000000000000000"
"Everything was kosher.
Why isn't this valid?"
"Quick Delivery. Packages received in good condition."
"I have not received my order."
“Good afternoon Nguyenx,
We apologize for any inconveniences in placing your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order, and our records indicate that your order has been shipped and was received on 9/4/15. If you did not receive it, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter for you. We are open between the hours of 9 am – 6 pm EST. We appreciate your patience on this matter and eagerly await your call.
Hope you have a great day,
Albert C.”
"Product price was great. Upon contacting about changing shipping location no manager contacted me back.
New shipping location would have been half the distance from shipping terminal freight carrier only requested updated BOL.
Requirement for lift gate would have been eliminated and seller would have gained an additional $60 dollars in the sale for $20 dollars of work. "
“Good morning Jbsunderland,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. I’ve reviewed your order and it showed that your request to change the shipping address occurred long after your order was already shipped. We advise you as a fraud prevention policy, we do not allow that. While we understand that this policy may inconvenience some, we believe that it is a great fraud deterrent. We apologize for the inconvenience but eliminating and preventing fraudulent orders is very important to us and our customers. We hope you’ll choose us again. We are open between the hours of 9 am – 6 pm EST.
Regards,
Albert C.”
"Prices competitive, Web site easy to use and delivery on time."
"quick shipping, item as described"
""Free" shipping took 2 weeks to deliver. Was provided a tracking # within a day or two but tracking # was not active for 3-5 days. Products were as ordered in good condition. Purchase was online, so no direct interaction.
Sale dropped-off with no warning - lost $50, not really anyone's fault."
" I ordered a furnace and an adapter. Received the furnace only and it was slightly damaged. I had to help the delivery man because he had no dolley and yet I was charged $35 for FREE shipping. I had to re-order the adapter and am still waiting for delivery. I should be written a $35 check for my help in the delivery. "
“Good afternoon Baumdrahergary
We apologize for any inconveniences in placing your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your email and wanted to inform you that our free shipping only includes curb side delivery. The $35 fee that you were charge for shipping was for the lift gate service. A lift gate is a mechanical platform at the back of the truck that lowers a shipment from the truck to the ground. If the truck did not have this device, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter for you. We are open between the hours of 9 am – 6 pm EST. We appreciate your patience on this matter and eagerly await your call.
Hope you have a great day,
Albert C.”
"shipped as stated, arrived in good condition.
assuming it will work or they will stand behind it on install."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon Nationalsales
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. We’ve reviewed your order and would like to extend a personal apology to you. Please understand that it’s never our intent to call our customers liars. Our shipping department work very hard to make sure that the right item and amount is always sent to our customers. Thus, when a shipping error occurs, we do our best to investigate (which sometimes take a little time) if we or the shipper made the error as to ensure that these errors do not become redundant. Again, we strongly apologize for the mistake and hope you’ll chose us again in the future. We are open between the hours of 9 am – 6 pm EST. We appreciate your patience on this matter and eagerly await your call.
Hope you have a great day,
Albert C.”