"acwholesalers decided to ship to my billing address instead of my home address. I called to change address which is only 5 miles away and the company refused to change it. said that once it has been sent out they could no longer change it. I spoke to the freight company and they were willing to change the shipping address but would need authorization from HVAC company. acwholesalers.com refused to help and said would rather take a return on the item. I will no longer shop from acwholesalers.com and tell all my friends and family.
update:
Acwholesalers.com did not explain to me any reason for why they could not change the shipping address. If it was to protect me against fraud then why didn't they ship it to my billing address? which was the location I wanted it shipped to. Acwholesalers customer service didnt do a good job of explaining any policy over the phone. simply told me they would rather take it as a return to make money on the restocking fee. terrible service. "
"I never rec'd my merchandise. Customer service was awful and quite flat and non caring on the phone. "
"I have not received my order at this time. However receiving this email before I have my package is starting to concern me."
"Very satisfied with the delivery of bathroom fans. Have not installed them yet, we will have them installed by our electrician."
"Easy order with quick shipping."
"I knew the model and the other parts I needed before I called. The gentleman that took my order took the time necessary to ensure every detail was correct.
The item was delivered to me in perfect condition and ahead of the time of anticipatory delivery.
I am a well satisfied customer. "
"Nice experience and fast shipping "
"everything came double boxed within a week"
"Very pleased with service
"
"Product delivered promptly.."
"The returns is not good only the company like sale.
Carlos"
“Good afternoon Teeas24,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and wanted to inform you that your order has been shipped as of 8/17 and should be delivered on 8/26. If you do not hear from Freight shipper, we kindly ask that you contact our customer service center and we will make sure to resolve the matter. We are open between the hours of 9 am – 6 pm EST and eagerly await your call.
Thank You
Albert C.”
"Fast shipping -- no problems!"
"Prompt service. No Issues!!"
"The order was processed quickly and delivered quickly. Overall experience was great."
"The items were received as ordered. Thanks."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon omgkoreanbbq,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. I’ve reviewed your order and it showed that your order was placed on 8/18 and we received a call from Old dominion Freight on 8/25 that you’re requesting to change the shipping address when they’re trying to setup delivery. We advise them per fraud prevention policy, we do not allow that. You later called on 8/27 and we explained that to you. We apologize for the inconvenience but eliminating and preventing fraudulent orders is very important to us and our customers. We hope you’ll choose us again. We are open between the hours of 9 am – 6 pm EST.
Regards,
Don J.”