"Things were going great but now I have still not received the pump (ordered on 8/17/15) and this is the first I've heard from anyone. Maybe that is normal? I don't know what my next move should be?"
"unit was dented in two areas other than that ran good"
"Met all expectations, no issues."
"Got my order very quickly. Only problem the shipping box was smashed up by the deliveres but the equipment inside was in good shape. Was really happy with them. Will being ordering more from the company. "
"This is the third unit we purchased not only is a quality product your service is just as good."
"I was emphatically told by a sales rep by the name of Gary that there was no factory installed refrigerant line set coming from the indoor unit that consisted of a few feet. I then ordered a line set that was longer than I needed. (25 feet instead of 15 feet.) to complete the install. Other than that, the unit appears to have no dents or damage and was delivered in a timely manner."
"Salesmen was clueless. Very disappointed. They cost me big time.
Wrong order # Albert #A84055667 ordered 7-24 shipped 7-29.
Don't get me wrong,blame belongs with me. I put my trust in a salesman to know, "I NEED A HEAT PUMP" means "I NEED A HEAT PUMP" I explained in my first sentence to Brian?,I NEED A HEAT PUMP". 2 1/2 ton,14 seer HEAT PUMP. Repeatedly throughout our conversation I made it clear I NEED A HEAT PUMP. The last thing I said to Brian? was "IS THIS A HEAT PUMP"? Well it is not a HEAT PUMP it is an air conditioner. And it's useless to me. Once I screwed the square to rounds to it I could no longer return it. I hooked it up and called the electrician,he's the one that informed me it was not a HEAT PUMP. I've already called customer service and I
can't return it. So the unit you looked up,Order #A86991201 is the replacement unit for the #A84055667. Hey,you sold two units,but I'll shop another on-line store for my rental properties in the future. Live and learn.
Have been calling,can't get through. You call me Albert C.
***-***-**** Terry
"
“Good afternoon Terrydbal,
We apologize for the inconveniences with your order. We would love to resolve this matter, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Albert C.”
"Quick shipping and as was expected. Nothing but good experience "
"good customer service! Would use in the future if having the need."
"Received item on time and the price was the best around."
"Great experience, got my unit quickly , just what I needed. Will be looking in to a furnace next.."
"I was able to easily find the humidifier pads and Filters I needed. The pricing was very reasonable, and the delivery was spectacular. Wish I had come to this site long before."
"the unit arrived as scheduled in good condition."
"The UV light arrived broken due to poor packaging for something this fragile. They sent UPS to pick it up and shipped another one that arrived a week later. Will purchase from them again."
"The packaging was pretty much destroyed when it arrived. So much so, that I had the UPS delivery person wait while it was opened. Luckily there was no apparent damage to the item."
“Good afternoon Pgpgsr,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. We never ship out damage items and we certainly package items with care as to prevent damages. Most of the time, customers receive their packages in perfect condition. However, there are times when an order does get damage during shipment. I reviewed your order and noticed that you’ve never contacted us in regard to any damages. We had no idea of the condition of the shipment. We apologize for any inconvenience as customer satisfaction is very important to us. We will consult with the shipper as to ensure that this does not become a routine occurrence. We are open between the hours of 9 am – 6 pm EST. We appreciate your patience on this matter and eagerly await your call.
Hope you have a great day,
Ken P.”
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon Erin_nutter,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition we do not tolerate any of our representatives creating a confusing or misleading environment. I’ve reviewed your order and wanted to inform you that your order was placed on 8/17, shipped on 8/19 and was delivered on 8/25. That is within our 3 to 5 days shipping guideline. As there were no delays with your order, there was no need for us to contact you. If you have not receive your order, we kindly ask that you contact our customer service center and we will make sure to resolve the matter. We are open between the hours of 9 am – 6 pm EST and eagerly await your call.
Thank You
Albert C.””