"This was hands down the worst customer service and purchase experience I have had in 8 plus years.
Your representatives Josh H. and Yennifer and incompetent and condescending. I provided concrete proof showing your company invoiced me twice. Your customer service rep was not able to provided me anything in writing to the contrary after admitting that indeed my account had been charged twice. Then he said it has actually been charged 3 times but they gave a refund twice. That was fraudulent as well and could not be backed up with any concrete information. I have screenshots showing and corroborating the fraud that your company has perpetrated, you have provided absolutely nothing on your end in proof to negate.
Would never recommend ACWholesalers and hope you sleep well at night stealing money from customers."
"In order to make my AC/heat pump system functional, I have to purchase a new condenser. The original condenser worked for four months and then had a catastrophic failure. The compressor shorted to ground. Even though the system was installed by a qualified mechanical contractor, other than offering a replacement compressor, no other warranty work would be performed since the system wasn't installed by a "Diamond Dealer".
A call to ACWholesalers provided no relief. After explaining everything to a sales associate, I was initially quoted a price of approximately $100.00 off of list price for a replacement condenser. When I called again, that price changed to $50.00 off. Once the actual order was placed, I ended up paying full list price. I was also supposed to be helped with the warranty paperwork, but none of that came through.
I have other systems from them that have worked fine. They are happy to sell you something, but if anything goes wrong, your on your own.
The one star is overrated."
"I have not received my order and no one has contacted me from the company. "
"First time ordered, so far so good"
"Very helpful even when I changed the order several times thanks "
"Fast, simple and great service"
"very good prices and fast service..................."
"delively went will now just have to set it up thanks"
"These guys were great, cheap, and FAST! I will buy from them again and again. "
"I ordered over the phone and the service was very good and the delivery arrived when I was told it would.
Thanks"
"Very quick to send the ordered item and came exactly as we requested. Thank you!"
"Happy as a clam and will use them again."
"So far Furnace and A/C work Great. Worried about Warannty."
"easy to order, fast delivery, excellent packaging to protect product"
"Quick response to question before order was placed and good communication throughout.
Quick shipping."