"I ordered during the COVID-19 outbreak, so I assumed that it would be a delayed process, but they reached out to me several times during the way giving me updates on status, let me know of parts not available due to the shutdown of the factories in China, suggested alternatives (and even tracked down the hard-to-find motherboard), and finished it ahead of my expectations. Delivery was extremely fast, and the build quality was exceptional. Cable routing was pristine, airflow was so good that the CLC barely even cycled-up fan speed when the processor was under load, despite being a 12-core part. I ordered auxiliary fans, and they even changed the arrangement of the fans to make sure high SP fans weren't blocking flow from the AF fans that came standard with the case, very impressed."

"I have been purchasing computers from AVADirect for quite a few years and I have never been disappointed. Their selection of computer options is tremendous. Their service to the customer is second to none. I had a problem with a computer, one time, which they promptly remedied under warranty. If you want an excellent machine, then deal with them directly. You will not be sorry.

Joe Gotsens, retired engineer.
"

"I ordered a desktop just as we went into the "COVID" headache. In large part due to the shipping problems at that time, there were some individual part challenges out of my choices (i.e. the CPU cooler I chose wasn't available, etc) but I received almost daily emails from my "AVA advocate" who made recommendations and kept me up to date with any other issues. I was also able to get updates by checking the website for my order and it let me know things like "all parts are in", "computer is built and is being tested and benchmarked", and then "computer is shipping, expect it " (it arrived in the evening of the projected shipping date). Considering the incredible selection of parts available (i.e. I selected my own system part by part, individually) it is pretty impressive they managed to come through despite the COVID lockdown. The computer itself was extremely well-packed, with padding both around the case, double-boxed (With more padding) And then the inside of the computer case itself was stuffed with padding to keep everything from moving. I unboxed, plugged it in, and it worked like a charm. I received a full array of books (i.e. for motherboard, case, PSU, etc) and then proceeded to take the system apart to inspect, and their cable routing was top notch. Unquestionably outstanding company."

"Agents were very helpful in not only building the machine, but assisting me 2 years later (outside of warranty) in dealing with a component issue. Have bought 2 systems for myself and another for a family member. Couldn't recommend more. "

"First someone helped me with product selection by giving me a few sample configurations after they had talked to me about what I was trying to do with my machine. I found one I liked and tweaked it just a bit. They built it and shipped it in a very reasonable timeframe. The product arrived with instructions and packed better than any computer I have bought ..... ever. I have been buying personal computers of one sort or another for 40+ years. The first machines I worked on ran CP/M.... that's how old I am :) I have built more than a few systems myself for my friends and for me. I have recently over the last 10 years or so ordered from custom builders. I read some good things about AVA Direct and wanted to try them out. I was very, very impressed all the way through. I have had just a couple of minor questions (no problems to speak of) since the box arrived and the folks at AVA Direct have been extremely helpful. The machine seems to be very solidly built and booted up right out of the box. So far it seems to be running great. Very impressive. I would recommend to anyone looking for pretty much any kind of computer. "

"I could not be more pleased with AVADirect. After checking many other custom builders, I found that they had an extensive set of configuration component choices, their prices were the best and they had good reviews.

As I selected my configuration, I received good advice from Kyle, a very responsive and friendly guy, and who also did what he could to expedite my order.

I also like the way the company does business. The actual build process consists of five stages which you can monitor on its website.

I am very pleased with the computer that I received. It was well built and configured exactly as I had specified.

The tech support is also excellent. While setting up my new computer, I accidentally touched the Clear CMOS button which reset both the CPU clock and memory speeds to the default values. After one short call to the tech team, I was able to quickly and easily restore both the overclocking profile and the memory speed.

If you are looking for a custom build, professionally done, I highly recommend AVADirect.
"

"This is my 3rd AVADirect workstation. The first (8 year old) is as still good as new, just CPU power is not sufficient anymore.
The #1 point is pricing. Just picking components I would got worse price, not to mention build quality, compatibility and support.
This time I had been particularly impressed and want to mention 2 items:
I picked case with only 2x3.5" bays buying no hard drives and planning to use my current ones. Builders caught my mistake from a comment to prepare cables for my 6x3.5" hard drives, pick different case and return the price difference. Second, not only power cables that usually come with motherboard but SATA cables were neatly installed. Thank you!"

"Computer arrived exactly as specified, solid construction and packaging, clean wiring, all components work and it runs quieter and cooler than I'd imagined. Kyle acted as my customer service contact with AVA and did a great job letting me know when he noticed a relatively inexpensive way to improve the rig's wireless performance. I appreciate his attention to detail handling the order. The only downside was the order took much longer than the estimated 10-14 days (placed 12/24, received 2/5) so I'm glad I wasn't in a hurry."

"GREAT CUSTOM PC BUILD FROM AVADIRECT !!
5 STARS !!
FANTASTIC TECH SUPPORT !!
AMAZING SERVICE FROM JOE MUNDY FOR THIS BUILD !!
A TRULY GREAT EXPERIENCE FROM START TO FINISH !!
HIGHLY RECOMMEND !!
THANKS AVA !! "

"Got a holiday clearance sale on a MSI Trident X, so I wasn't expecting much.

But it was a solid deal and I don't have the time to build my own so I went for it. PC arrived 25 days or so after the order (I was expecting about that), worked right out of the box and was even easy enough to set up despite a two year old climbing all over me. Two weeks of heavy use later and still no issues. Even opened her up to check their cable management and it was probably neater than what I would've done myself.

Top tier overall and I will likely be buying from AVADirect again for my next pc, even though that's well in the future."

"I loved working with these guys. They gave me expert advice in selecting components and made my last minute changes with a smile. The end result is a kick-**** machine. Love it!"

"My computer buying experience with avadirect was simple and painless. "

"This is the first computer I have ordered from AVADirect. The computer came as I ordered it (custom build). The packaging was outstanding. Everything was packaged very securely. There were no problems at all with functionality, aesthetics or workmanship. I would recommend them to anyone."

"This is my second computer built by AVADirect and they have been the best computers that I've ever owned. AVA's customization options are as good as you will find on the internet and their prices are very reasonable. Build quality and cable management have been outstanding both times. There are also a myriad of warranty options to choose from so if you're concerned about reliability they've got you covered there as well. Their customer service is outstanding. All of my questions sent via email have been answered within a business day and they will make sure that you are pleased about every aspect of your rig. For example, on this latest computer, I wanted the AIO liquid cooler radiator installed at the front of the case instead of on top and they made sure to do that for me. About the only thing that could be improved is the processing time. You will have to wait anywhere from 2 to 4 weeks to get your computer, and if anything is not in stock that will delay things further. Overall though, AVADirect is superb. I will be buying all of my future computers from them."

"First time buyer - my new AVA PC arrived in perfect shape and I am more pleased with my new system that I ever could have expected. I am extremely happy with AVA and all the great help that Kyle provided to support the sale. First class company and people! "